Experience

Cymphony

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Managing Director

  • Sep 2023 - 4 months

  London, England, United Kingdom

• Director of Sales & Operations

  • May 2023 - Sep 2023

• Head Of Strategy & Planning

  • Jan 2021 - May 2023



Powershop UK

• Head of Service and Operations UK/AUS/NZ

  • Nov 2018 - Jan 2021

  Birmingham, West Midlands, United Kingdom



Severn Trent

• United Kingdom
• Utilities
• 700 & Above Employee

• UK Customer Hub Lead

  • Dec 2017 - Nov 2018

  Coventry, United Kingdom

• Customer Contact Lead

  • Aug 2015 - Nov 2017



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• UK Operational Retention Lead

  • Jan 2013 - Jul 2015

  UK and NI Operationally leading a succesful campaign of circa 500 seats ensuring segment base growth, revenue opportunities maximised and both customer/employee experience continually developing



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• UK/NI Enterprise Retention lead

  • Feb 2011 - Nov 2012

  Uk and NI Leading both an inbound and outbound sales channel of circa 200 seats to succesfully reduce churn and increase acquisition into VF-UK through brand awareness and proposition sales

• UK/NI Relationship Manager

  • Apr 2009 - Jan 2011

  UK and NI Closely managing the relationship between the VF-UK commercial team and various outsource partners scattered widely throughout the UK.