Experience

Marc Ellis

• United Arab Emirates
• Staffing and Recruiting
• 100 - 200 Employee

• Human Resources Officer

  • May 2022 - Present



National Bank of Fujairah

• United Arab Emirates
• Banking
• 700 & Above Employee

• Assistant – Product Support ( Retail Banking)

  • Sep 2021 - May 2022

  Job Roles & ResponsibilitiesRollout and management of NBF Retail Banking segment based proposition The individual within this role will work with multiple stakeholders across the organisation to deliver the following:Gather and analyse business and market data to compare segment based offeringSupport the Product manager and Co-ordinate with internal and external stakeholders to design and implement the initiatives identifiedSupport in implementation of marketing plans to drive business growth and meet business target.Conduct regular market review and monitor competitor activities to identify niche opportunities.Analyse and circulate Product / segment related MI to allow governance and management forums to monitor and make relevant decisions.Provide support to different product initiatives as identified by the Head of Retail Products across any of the different areas that may require additional focusCreate and manage various segmental based propositions across multiple product lines Key AccountabilitiesResponsible to support Product managers towards enhancement and launch of retail customer segmentation in Other AccountabilitiesSegment based rewards and communicationWork with all internal stakeholders to develop a mechanism for collecting internal and external data on segment linked rewards;Produce regular reports and analyses on relevant on usage of rewards, success factors, segment based trend etc.Liaison with various stakeholders to identify the best fit for each segment and recommend options.Work with SMC to devise a segment based marketing strategy and support the rewards communication plan.Conduct ongoing customer insights on product/ segment / rewards offering.Develop customer personas for various segments.Incorporate customer feedback to enhance segment proposition.

• Assistant Trade Services ( Business Service Group)

  • Nov 2020 - Sep 2021

  Job Roles & ResponsibilitiesTo register incoming documents, despatch completed documents/LCs, filing and constant monitoring of despatch/advice channels. Assists Trade Services team in various administrative functions.Responsible for filing of LC and amendment applications; insurance policies and amendments monthly balancing of courier invoices and identification of recharge to other branches and staff. Assist in managing items in the storage and moving items to off-site storage periodically.Responsible for continuous monitoring of fax machine, ensuring all outward faxes are transmitted. Responsible for distributing incoming fax messages to all units Responsible for opening incoming courier bags and document registration.



National Bank of Fujairah

• United Arab Emirates
• Banking
• 700 & Above Employee

• Human Resources Officer

  • Sep 2013 - Sep 2020

  Job Roles & Responsibilities • Primary point of contact for all new joiners – responsibilities include but not limited to open E file, prior employment referencing, collation of post recruitment documents, coordinating with PRO’s for employment / residence visas • Creating new staff profiles of HRMS SAP and updating during the tenure of the staff • Operationally responsible for all HR vendor payments through the Procurement & Management System. Includes the monthly reconciliation of payments, creating accruals and provisions to ensure accurate costing of expenses for the month/quarter. • Work closely with Sr. HR Manager on the annual staff cost budget; responsibilities includes creating excel spreadsheets on staff benefits and new projected items • Prepare the monthly & quarterly Central Bank reports • Support the HR Business Partners in recruitment/selection and administer the assessments / psychometric tests • Support the back end Learning & Development Admin, in preparing quarterly reports with Head of L&D; and support the HR Business Partners in L&D and TNA needs. Liaise with Training vendors on invoicing • Create custom reports for Sr. Executives as per their specific requirements and place in HRMS-SAP queue. These are delivered on real time basis. • Coordinate with staff/PRO for visa renewals • Updating the monthly HR Balance Scorecard and HR SLA for Management Committee review • Administer staff benefits / payments like airfare, education allowance, leave fare assistance etc. – ensuring all payments are in line with company policy • Coordinate the annual medical/biometric for staff, this is done by partnering with banks EWP, meeting the medical vendor (eg Aster Hospital) and visiting each branch/emirate to ensure smoothness of exercise • Support the Head of Emiratization in the annual exercise of selecting new UAE National Management Trainees; tasks include profiling, conducting assessment centers and coordinating necessary logistics.



SAUDI ARABIAN AIRLINES (GSA INDO-ARAB AIR SERVICES)

• India

• ADMINISTRATION EXECUTIVE

  • Jan 2012 - Dec 2012

  Job Roles & Responsibilities • Preparing Employment contracts and other recruitment related for all employees as advised by the General Manager. Provide status updated on mobilization process • Manage administration tasks for Committee meetings, including compiling agendas, recording minutes and drafting correspondence based on meeting outcomes. • Document and file ethics applications submitted by researchers and maintain an up-to-date database of Committee outcomes, grant applications and reporting information • Reconcile expenses and payment of office accounts • Establish, maintain and ensure all employees files are up to date and complete with all required recruitment paperwork and ensuring documents are submitted for payroll and health insurance in a timely manner • Maintained computer records of grants awarded to staff • Follow up all HR and Travel issues with Manager • Carry out the performance reference for potential employees • Maintained office equipment and supply of general stationery, and ordered repairs and servicing of machinery as required • Answered department telephone in a polite and professional manner, directing calls where appropriate and taking and delivering accurate messages • Addressed client queries and resolved them in an expedited manner. • Organized and managed events and meetings from concept to delivery, while supervising all operational aspects • Act as a liaison between organizations, corporations, and vendors. • Manage phone systems, and direct incoming calls to their appropriate channels • Provide on-site support to staff and coordinate all daily business efforts, Achievements: • Overhauled the office filing system to gain easier access to records and increase efficiency • Trained office staff in the use of this streamlined system • Reorganized the office administrative procedures which resulted 40% increase in overall efficiency



Freight Systems

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• HR Administrator cum PRO

  • Aug 2006 - Dec 2011

  Job Roles & Responsibilities • Maintains employee –related databases. • Prepares periodic reports for management, as necessary or as requested • Prepares personal profile of every applicants • Monitors attendance, office leave and absence • Handles recruitment for supervisory positions • Prepares monthly statements for salaries, wages, and benefits including related matters. • Prepares inter office correspondence. • Liaising with the government authorities such as immigration. • Issuing Visas for the new employees • Arranging for Airport pick up & Hotel arrangements. • In Charge of administrative & secretarial tasks • Maintaining office files, staff details and official documents. • Systematic and effective filing of all documents on its respective categories. • Co ordinate with the regional manager for the smooth flow of the organization. Achievements: • Suggested and successfully implemented efficient filing system, leading to an well organized office. • Implemented an effective system of digitally recording meeting minutes and filing these entries, boosting accuracy and efficiency • Successfully built relationships with all the Government and senior officials