Experience

PlexxTech Solutions Inc.
• Canada
• IT Services and IT Consulting
• 1 - 100 Employee
• Senior Information Technology Technician

  • Oct 2020 - Present


ENGIE Services North America

• Canada
• Facilities Services
• 1 - 100 Employee

• Information Communication Technology Specialist

  • Jul 2020 - Oct 2020

• IT Technician Level II

  • Feb 2017 - Jul 2020

  • Takes responsibility from Level I if unable to be resolved• Troubleshooting and configuration for hardware issues of desktop/laptop users, server systems, network printers, Ethernet, Wi-Fi connections and computers administration.• Does pre-emptive maintenance on telecommunication equipment (VOIP, mobile phones)• Visits remote sites for setups, configuration and troubleshooting needs• Escalate issues which are unresolved, aid other teams in supporting different operating systems, besides WAN and LAN.• Answers phone calls, messages and e-mails relating to system issues or hardware problems and Windows user accounts.• Creation of network accounts and assigning designated rights and licenses through AD and PEO system.• Maintain working systems in the GTA area.• Maintaining inventory of peripheral devices of all systems• Identify training available to improve IT support to clients and personnel, analyze and update documentation for help desk as allotted• Assess and recommend changes to policy and procedures and hardware and software to the chief information officer (CIO)• Collect and enter data for planning, regular reporting, assessing, and decision-making



SBE Ltd

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Senior Technical Trainer

  • Oct 2016 - Jan 2017

  • Provides Technical training and updates for new/current mobile phone technicians • Assist on site visits for new repair site design location for Bell Canada stores • Provide suggestive information to improve service quality • Reports directly to the Managing Director • Works as the primary contact for mobile related issues to assist technicians • Communicates with mobile phone brand companies for updates and solutions to support and provide excellent service to end users. • Provides Technical training and updates for new/current mobile phone technicians • Assist on site visits for new repair site design location for Bell Canada stores • Provide suggestive information to improve service quality • Reports directly to the Managing Director • Works as the primary contact for mobile related issues to assist technicians • Communicates with mobile phone brand companies for updates and solutions to support and provide excellent service to end users.



The Source

• Slovakia
• Business Consulting and Services
• 1 - 100 Employee

• Lead Retail Technician

  • Nov 2014 - Jul 2016

  • Evaluate incoming repair volume and schedule/prioritize workload Communicate with customers person-to-person, at the customer counter area or via phone and/or email as required. • Conduct repairs on customer electronic products including computers and mobile wireless devices • Maintain supply of repair parts. • Communicate with customers person-to-person, at the customer counter area or via phone and/or email as required • Complete customer billing. • Maintain test equipment and tools in proper working condition. • Maintain clean and organized technical work area. • Follow published policies related to health and safety rules specific to the workplace as provided by senior management. Promote health and safety within the workplace. Report any potential problems or unsafe situations to supervisors and/or senior management. • Mentor and train additional retail technicians. • Quality control • Perform all other duties as assigned.



CompuCom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Analyst - Team Lead/Deskside Pod

  • Jan 2013 - Nov 2014

  • Responsible for the delivery of value-added support for all implemented technology solutions • Deliver service as part of the Suncor Energy, operating as a virtual Service Desk, handling calls from multiple North American divisions • Act as the single point of contact for all technical and application support calls, performing incident management, troubleshooting through to issue resolution • Provide professional and responsive telephone customer service to all Suncor Energy employees who call for assistance • Managing team and Queue Monitoring • Remote deskside support



Precision Insurance Services Inc.

• Canada
• Financial Services
• 1 - 100 Employee

• Administrative Assistant/Technical Support

  • Jun 2010 - Nov 2011

  • Maintained and updated customer database • Upgrading and maintaining of computer system (wireless and cable connections) • Repaired all computer systems • Maintained and updated customer database • Upgrading and maintaining of computer system (wireless and cable connections) • Repaired all computer systems