Information Technology Project Manager

• Sep 2022 - Present

Cyber Security Project Manager

• Jan 2022 - Sep 2022

Senior Project Manager

• Jul 2020 - Dec 2021

Senior Project Manager

• May 2019 - Apr 2020

- Led Agile/DEVOPS delivery of Citrix cloud desktops in Microsoft Azure to provide new Test Environment capabilities. - Led delivery of HP Moonshot PoC to provide enhanced high spec performance virtual desktops for specific end users. - Managed third parties and technical SMEs. Provided financial forecasts/actuals. Prepared SOWs for bids. - Positive customer feedback. - Led Agile/DEVOPS delivery of Citrix cloud desktops in Microsoft Azure to provide new Test Environment capabilities. - Led delivery of HP Moonshot PoC to provide enhanced high spec performance virtual desktops for specific end users. - Managed third parties and technical SMEs. Provided financial forecasts/actuals. Prepared SOWs for bids. - Positive customer feedback.

Senior Project Manager

• Jan 2019 - Mar 2019

• Led responses to customer RFQ in relation to cloud based contact centres including production of statements of work, estimates and senior stakeholder management. • Achieved PSM1 accreditation and certificates via AWS partner training (Big Data, Machine Learning, Connect).

Senior Project Manager at LBG

• May 2018 - Dec 2018

• Successfully implemented changes to mitigate significant operational risks by migrating legacy firewall infrastructure onto strategic platform. Positive customer feedback.• Managed third parties and technical SMEs. Provided financial forecasts/actuals. Translated third party plans into a milestone tracker that provided clearer visibility of progress status across the project. • Negotiated with multiple stakeholders across various business sectors to schedule and implement changes within challenging timeframes, led change command and control and communicated to senior stakeholders.

Senior Supplier Engagement Lead at RBS

• Mar 2017 - May 2018

• Led multiple work packages to migrate legacy networking infrastructure onto strategic platform for ECS managed service.• Led command and control of high risk domain migrations from legacy systems.• Successfully delivered installation of all strategic infrastructure and cabling to facilitate migration.• Provided RBS governance and planning guidance for the implementation of an estate wide networks monitoring solution (14,000 devices) to gather compliance diagnostics.• Managed stakeholders, third parties and reported directly to ECS Senior Executive and RBS Networks Management.• Coached others to provide revised detailed plans midway into project lifecycle to enable successful delivery. • Rewarded by ECS for successful migration and delighted customer feedback.

Senior Supplier Engagement Lead at RBS

• Sep 2016 - Mar 2017

• Led ECS Managed Service team to deliver a suite of projects to optimise the Data Centres including provision of cross site fibre cabling that improved resilience between various locations. Key enablers for future expansion and dependent projects such as storage refresh and server virtualisation.• Reported directly to ECS Executive and RBS Data Centre senior leads, managed third parties and tracked financials.• Procured infrastructure and ensured all high risk changes were implemented successfully by third party.• Provided RBS governance direction to third party delivering storage refresh project that led to more refined plans.• Led improvements to managed cabling database by centralising manual feeds that led to real time information flows and positive customer feedback.

Senior Project Manager - Williams and Glyn

• Jul 2015 - Aug 2016

• Led the integration of cross bank ecosystems infrastructure (85% lift and shift, 15% bespoke) and middleware applications to maintain role based access control for a new bank stand-up and to allow branch users provisioning. Highest profile RBS programme with Executive direct oversight.• Led the implementation of a tactical web based user access request system that largely reduced manual effort across the programme and enabled third party suppliers the capability to implement new services.• Successfully integrated various systems to allow data feeds synchronisation across directory services and databases.

Senior Project Manager - RBS

• Jul 2014 - Jun 2015

• Led ECS Managed Service team (10) to discover legacy servers categorised under Sarbanes Oxley (SOx) regulation.• Provided remediation recommendations to customer that provided the direction for mitigating operational risks.• Led the development of an application lifecycle tracker proof of concept combining multiple data feeds.• Reported directly to ECS Executive and RBS Projects Board.

Senior Project Manager - Lloyds Banking Group

• Jun 2014 - Jul 2014

• Liaised with key stakeholders to provide co-existence impact assessments of existing applications with upgraded target platform and maintained their status within the central application lifecycle management tracker.• Provisioned a test environment to enable application teams to assess compatibility and performance.

Workstream Lead - Lloyds Banking Group

• Jun 2013 - Jun 2014

• Provided management support to portfolio lead with line management of infrastructure delivery managers (8) undertaking various operational risk remediation projects as part of the LBG integration with Scottish Widows.• Projects included complex upgrades to virtual hosted environments, improvements to batch performance and resiliency. • Initial point of contact within Service Delivery team, programme financial tracking and reporting.

Security Operations Transition Manager - Lloyds Banking Group

• Jan 2013 - Jun 2013

• Led prioritisaton of new services transitioning between programme delivery and BAU teams.• Promoted programme delivery and BAU process improvements, reported directly to security operations management.

Senior Project Manager - RBS Technology

• May 2008 - Dec 2012

• Data Centre Service Improvement Programme (NetApp): Replaced legacy server infrastructure hosting fileshare data for 120k users globally to remediate support risk, rationalise data centre space and other service benefits.• Network Service Improvement Programme (Aspect): Replaced legacy call centre voice recording infrastructure to remediate operational support risk; third party management, recovery planning.• Desktop Service Improvement Programme (IE8, USB Lockdown, XP SP3): Delivered critical upgrades to 94k desktops enabling priority initiatives globally. Programme reporting, interviewing, resourcing, business case reviews.• Global Fixed Desktop Remote Access Programme (NOMAD): High profile client application rollout (94k desktops); improved global remote access. Letter of commendation Director, Technology Services for delivery on time and budget.• Server Virtualisation Programme: Complex phased programme with benefits of circa ~£90m through migration onto virtual hosted environments, application development and ETL. Global collaboration; contract negotiations; business engagement, risks, budgeting. • Server Anti-Virus Upgrade Programme (McAfee): Upgrade of anti-virus solution to desktops and servers (120k) to ensure regulatory compliance; planning, resourcing and budgeting

Project Manager - Proof of Concepts Co-ordinator

• Jun 2004 - May 2008

• Technology Platform Initiatives: co-ordinated agile proof of concepts for senior management (including CEO) as part of Technology Platform Initiatives team based in Edinburgh; received awards for presentations and successful delivery. • Technology Supply Chain and Asset Management: re-engineered processes for provision of Workstation Services (contract est. £95m) within Group Technology. Contract schedules, supplier negotiations, project planning.

Senior Business Analyst - Retail Change Programme

• May 2001 - Jun 2004

• Natwest Migration Programme: represented business on high profile projects within Retail Change Programme. Cross-divisional business engagement and planning. Awarded by Director, Retail Network Support for successful deliveries.

Project Leader - Dept of Trade and Industry Desktop Migration Programme

• Sep 1997 - Jun 2000

Complex migration project for Dept of Trade and Industry to replace desktop infrastructure (contract est.~£200m) within Government Projects based in London. Key responsibilities:• Cross-divisional collaboration, planning, risks and issues management; requirements gathering

Project Control Officer - Government Projects (SCOTS)

• Sep 1995 - Sep 1997

Project support for an large outsourced IT Managed Service (SCOTS) within The Scottish Office based in Edinburgh.• Financial tracking and invoices reconciliation, technical support, team communications