Experience

Sekure Payment Experts

• United States
• Financial Services
• 200 - 300 Employee

• Assistant Manager

  • Jan 2022 - Present

  Montreal, Quebec, Canada

• Team Leader

  • Oct 2021 - Jan 2022

  Montreal, Quebec, Canada

• Senior Relationship Manager

  • Aug 2020 - Oct 2021

  Montreal, Quebec, Canada

• Relationship Manager

  • Feb 2018 - Jul 2020

  Montreal, Quebec, Canada



EVO Canada

• Merchant Relations Analyst

  • Oct 2015 - Feb 2018

  Montreal, Quebec, Canada Primary responsibilities include Client Retention via Case Resolution and Pricing Reviews. My goals are to address client inquiries and concerns and to ensure that their satisfaction with the service is as important as the building of a lasting relationship as business partners with our clients. With 7+ years of experience in Loyalty, Retention and Customer Service I aim to bring this much needed aspect to grow success for my company as well as for my clients.



NDP Mount Royal - NPD Mont Royal

• Campaign Coordinator

  • Jan 2015 - Oct 2015

  In 2014, Mario Jacinto Rimbao, a second-generation Filipino-Canadian, who grew up in Cotes-des-Neiges and Cote-St-Luc, decided to run for politics under the banner of Tom Mulcair and the NDP. The historic opportunity to assist in the election campaign of the first Filipino-Canadian in Quebec to run for as a Member of Parliament was presented to me and I agreed to give my time as a volunteer. As the campaign picked up, I took on more and more responsibilities to assist Rimbao build his… Show more In 2014, Mario Jacinto Rimbao, a second-generation Filipino-Canadian, who grew up in Cotes-des-Neiges and Cote-St-Luc, decided to run for politics under the banner of Tom Mulcair and the NDP. The historic opportunity to assist in the election campaign of the first Filipino-Canadian in Quebec to run for as a Member of Parliament was presented to me and I agreed to give my time as a volunteer. As the campaign picked up, I took on more and more responsibilities to assist Rimbao build his name and present him to the constituency of the Mount Royal riding of Montreal. It was no easy task in the Liberal Party of Canada "stronghold", a seat held by the party for over 80 years. As the campaign coordinator I was involved in every aspect of the campaign. I helped to build the base for operations of the campaign from volunteers, to organizing the campaign management team, to canvassing, fundraising, establishing the campaign headquarters and election day organizing. Starting in 2014 with 7 volunteers, we were able to grow the volunteer list to over 100 names who helped in various levels of commitment with over 20 volunteers who helped on almost a daily basis. On top of all the coordinating work, I was also personally assisting the candidate with speech writing and rehearsals, scheduling of his events, appointments and meetings, representing the candidate in his absence as well as assisting with some aspects of his personal life as well. Show less



YWCA Montreal

• Canada
• Civic and Social Organizations
• 1 - 100 Employee

• Agent de Projet

  • Oct 2013 - Aug 2014

  As an Agent de Projet I was responsible for coordinating and managing multiple projects focused on education with elementary and high school youth. The 2 main projects I was involved with were the transition program from grade 6 to grade 7, which in Quebec is the transition from elementary school to high school. This project focused on healthy relationships as well as focus on one's own mental and physical health. The boys project was run in tandem with a similar project with groups of… Show more As an Agent de Projet I was responsible for coordinating and managing multiple projects focused on education with elementary and high school youth. The 2 main projects I was involved with were the transition program from grade 6 to grade 7, which in Quebec is the transition from elementary school to high school. This project focused on healthy relationships as well as focus on one's own mental and physical health. The boys project was run in tandem with a similar project with groups of girls of the same age. The other main project focused mainly on healthy relationships among teens from 13 to 18 years of age. This project included the production of media that was based on the discussions of the group which also aimed to build the media skills of the participants while addressing issues prevalent in teen relationships. I worked with male youth while a similar tandem project worked with female youth. In both groups I was doing outreach, coordinating with school administration and teachers, recruiting participants in the schools, preparing the content and materials for the workshops, facilitating the workshops, conducting research, building networks, creating progress reports and final reports to be submitted to stakeholders. All this work was done collectively with other team members comprised of a director, a coordinator and 10 other Agentes de Projet. Volunteers and interns also made up part of the team at times. I was the only male team member at the YWCA at the time and was very honoured and privileged to occupy space among so many phenomenal women. Plus, there was always chocolate to eat. Show less



Pivotal Payments

• Canada
• Financial Services
• 1 - 100 Employee

• Loyalty Supervisor - Loyalty Team Leader - Loyalty Agent - Welcome Agent

  • Sep 2008 - Oct 2013

  As a Loyalty Supervisor at Pivotal Payments I was responsible for a team of 9-12 agents responding client issues while proactively reaching out to clients to propose solutions to maximize their use of the service and product. Dealing mostly with at risk accounts with issues prompting them to consider leaving the service, a Loyalty agent would come into contact with the merchant to propose solutions with satisfactory results. This would include renegotiating of pricing plans, equipment… Show more As a Loyalty Supervisor at Pivotal Payments I was responsible for a team of 9-12 agents responding client issues while proactively reaching out to clients to propose solutions to maximize their use of the service and product. Dealing mostly with at risk accounts with issues prompting them to consider leaving the service, a Loyalty agent would come into contact with the merchant to propose solutions with satisfactory results. This would include renegotiating of pricing plans, equipment upgrades, re-establishing relationships with clients and facilitating account closure procedures. Attrition was a metric taken into consideration when planning and building strategies to improve the Loyalty of our client base. As Supevisor, I was particularly concerned with helping the front line Loyalty agents succeed in managing their portfolios and build a culture that focused on client satisfaction and lowering of the attrition rate. Team building, one-on-one coaching, portfolio management, quality assurance, performance scores and connecting with clients were all part of my daily functions as I worked under a VP, a director and with a co-supervisor. Show less