Neil Bryan De Las Alas
L2 NOC Engineer at Sigma.3 IT Services- Claim this Profile
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Bio
Credentials
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Certificate of Completion - Mnet Solution
Mnet IT SolutionsJun, 2021- Oct, 2024 -
Microsoft Technology Associate: Networking Fundamentals (MTA)
MicrosoftApr, 2019- Oct, 2024 -
Microsoft Technology Associate: Security Fundamentals (MTA)
MicrosoftNov, 2018- Oct, 2024 -
Microsoft Technology Associate: Database Administration Fundamentals (MTA)
MicrosoftNov, 2017- Oct, 2024 -
RUCKUS Accredited SmartZone Administrator (RASZA)
CommScopeMar, 2022- Oct, 2024 -
RUCKUS ICX Implementer Accreditation
CommScopeFeb, 2022- Oct, 2024 -
CCNA
CiscoJul, 2021- Oct, 2024
Experience
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Sigma.3 IT Services
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Information Technology & Services
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1 - 100 Employee
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L2 NOC Engineer
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Apr 2022 - Present
- Adhere to all individual client processes & procedures (PnP) while handlings call,email and alerts- Received inbound/outbound calls coming from Telco and Hotel Clients and provideLevel 1 and Level 2 support- Handling Level 1 and 2 Support for Network Equipment Switches, WirelessControllers, and Firewall remotely- Firewall Configuration like DDNS Settings and monitoring (Watchguard, Fortinet,Cisco-ASA)- Switch Configuration and Firmware Upgrade (ICX, Cisco, HP)- Gateway Configuration and Maintenance (Antlabs)- Wireless controller and Access Point configuration (Ruckus, Arista)- Set up Network Equipment on Client.- Respond to All Severity Network Cases for all clients’ island wide in Singapore.- Responsible for Network status monitoring, escalating, and completing scheduledmaintenance activity- Utilizing troubleshooting mechanisms and escalation processes.- Providing assistance in ticket management and reporting tasks.- Testing Wireless Network and LAN after deployed- Maintains network performance by performing network monitoring and analysis andperforming tunning; troubleshooting network problem and escalating problem tothird party vendor- Installing and configuring computer network and systems- Working with IT Personnel- Secures network by developing network access, monitoring, control and evaluation;Maintaining documentation- Establishes network by evaluating network performance issues including availability,utilization, throughput, goodput and latency.- Planning and executing the selection, installation, configuration, and testingequipment
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NOC
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Aug 2021 - Apr 2022
Sigma.3 is a boutique 'System Integration' company which specialises in Managed IT Services for various industry verticals such as Hospitality, Retail, F&B & Telco companies.
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Lemcon Asia
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Taiwan
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Telecommunications
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1 - 100 Employee
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Wi-Fi Engineer
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Oct 2019 - Mar 2020
- Act as Project Manager who communicates to clients for discussing the network projects- Act as Field Support that troubleshoots network issues like problems on wifi and network devices such as NSG, Forfeit, Aruba, Rukus- Hands-On experience on PEO Extender, Cable Management, Port Mapping, Cable Grooming.- Conduit and Cable installation for Lan cable, FOC, and Access Points- Hands-On experience on Network Switches like Cisco, IP Com, FortiGate, and Router/Extender Mikrotik- Site Survey and Site Audit / Quality Assurance
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Securities and Exchange Commission Philippines
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Government Administration
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1 - 100 Employee
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Technical Support Engineer
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Jun 2018 - Jul 2018
Provide technical support to the employees on their daily issues such as software, hardware, and network problems, Distribution, and Assembling of Devices like Laptops and Desktops, and also provide calls to support clients Provide technical support to the employees on their daily issues such as software, hardware, and network problems, Distribution, and Assembling of Devices like Laptops and Desktops, and also provide calls to support clients
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Education
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2021 - 2021
Mnet Solutions
Network and System Administration/Administrator -
2014 - 2019
Lyceum of the Philippines - General Trias, Cavite
Bachelor of Science - BS, Computer Engineering
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