Experience

Indian Financial Technology & Allied Services (IFTAS)

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Consultant, Strategy and Innovation

  • Feb 2018 - Present

  Responsible in providing SaaS based Mobility solutions to the small sized banks thereby spreading the Financial Inclusion program of the Government. Product suite included Mobile Banking, IMPS, micro ATM solutions, e-Wallet, QR Code enabled Bill Payments (BBPS) all of which were hosted on the IFTAS cloud.. Role involves dealing with Vendors for product development, client management, design and review of technical solutions, Test strategies/plans, Security/VAPT remediations etc Responsible in providing SaaS based Mobility solutions to the small sized banks thereby spreading the Financial Inclusion program of the Government. Product suite included Mobile Banking, IMPS, micro ATM solutions, e-Wallet, QR Code enabled Bill Payments (BBPS) all of which were hosted on the IFTAS cloud.. Role involves dealing with Vendors for product development, client management, design and review of technical solutions, Test strategies/plans, Security/VAPT remediations etc



HSBC Global Technology

• Information Technology Business Relationship Manager

  • Jan 2016 - Feb 2017

  - I managed the relationship between HSBC Global Technology, India (offshore unit) and HSBC Bank India and was responsible for all deliveries by the Offshore teams. - Was responsible for project order book planning, resource pipeline management, resource utilization efficiencies, cost reductions, Quality, Production support incidents/problem tickets and overall smooth and efficient harmonious working environment between all the IT stakeholders. - Utilised strong communication and… Show more - I managed the relationship between HSBC Global Technology, India (offshore unit) and HSBC Bank India and was responsible for all deliveries by the Offshore teams. - Was responsible for project order book planning, resource pipeline management, resource utilization efficiencies, cost reductions, Quality, Production support incidents/problem tickets and overall smooth and efficient harmonious working environment between all the IT stakeholders. - Utilised strong communication and interpersonal skills in order to defuse difficult customer situations. - As additional responsibility, also managed the IT Risks for the entire Core Banking department which included face offs to Auditors (Internal & External) as well as performing risk assessments and internal control checks.

• Delivery Manager

  • Jan 2015 - Dec 2015

  • Led the Core Banking offshore engineering team of around 40 resources and was responsible for the 24x7 Production support as well as Project deliveries for HSBC India Core Banking & ATM systems. • Implemented the HUB Service Pack upgrade project (HUB SP4) which was a major technological upgrade of the entire core banking system across HSBC India. • Inculcated a strong customer service mentality within the team which led to improved working relationship & collaboration with the onshore… Show more • Led the Core Banking offshore engineering team of around 40 resources and was responsible for the 24x7 Production support as well as Project deliveries for HSBC India Core Banking & ATM systems. • Implemented the HUB Service Pack upgrade project (HUB SP4) which was a major technological upgrade of the entire core banking system across HSBC India. • Inculcated a strong customer service mentality within the team which led to improved working relationship & collaboration with the onshore teams and thereby increased productivity and customer satisfaction.

• Senior Project Manager

  • Aug 2010 - Dec 2014

  I managed a number of key projects during this phase multi tasking with my duties as the Relationship Manager. Some of them were - Project Fenton (Proposed acquisition of Royal Bank of Scotland) • Led the ATM, Debit Cards and Internet Banking workstreams. Was responsible in devising an efficient solution to the complex proposition of migrating the entire RBS ATM network of 125 ATMs, many of which were old and out of support. • Managed a virtual team across Development, Operations… Show more I managed a number of key projects during this phase multi tasking with my duties as the Relationship Manager. Some of them were - Project Fenton (Proposed acquisition of Royal Bank of Scotland) • Led the ATM, Debit Cards and Internet Banking workstreams. Was responsible in devising an efficient solution to the complex proposition of migrating the entire RBS ATM network of 125 ATMs, many of which were old and out of support. • Managed a virtual team across Development, Operations, Telecom/Networks, Property, Vendors, IT Security. IMPS (Inter Bank Mobile Payments System) • Led the team of 5 which implemented IMPS (tailored vendor product) in HSBC • Implemented setting up new IT hardware in the HongKong Data Centre, associated IT Security controls related to Internet facing applications, production hosting and post implementation processes and controls. • Involved in Vendor selection, contract negotiations, AMC/SLA discussions etc • Project was implemented with an extremely aggressive timeline and received accolades from HSBC CEO.

• Client Engagement Manager

  • Jul 2007 - Jul 2010

  I was responsible to manage the new IT Development offshoring transition wherein most of HSBC Bank development work moved to offshore location in Pune. Was responsible in implementing the offshoring processes & policies, laid down roles and responsibilities and related governances/reportings which ensured smooth and efficient delivery model between the various IT stakeholders. Though this was a totally new role for me, I took it up as a challenge and not only was greatly successful but also… Show more I was responsible to manage the new IT Development offshoring transition wherein most of HSBC Bank development work moved to offshore location in Pune. Was responsible in implementing the offshoring processes & policies, laid down roles and responsibilities and related governances/reportings which ensured smooth and efficient delivery model between the various IT stakeholders. Though this was a totally new role for me, I took it up as a challenge and not only was greatly successful but also developed new skills in relationship building, tactful communication, negotiations and networking.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Manager Team Lead

  • Jan 1998 - Jun 2007

  • Led a team of around 12-15 resources which was responsible for 24x7 Production support (including disaster recovery) and also Projects related to HSBC Core Banking, Credit cards and ATM systems of the bank. • Managed multiple upgrades and large development projects including certifications with MasterCard and Visa • Handled the Cashnet project which introduced a new interface from the HSBC ATM switch to the Local ATM Network provider Euronet.

• Software Developer

  • Aug 1988 - Mar 1998

  • Worked on application development projects on Diebold ATM systems • Worked extensively on the Unisys Front end systems (B20) which was used by the Bank tellers and front end staff. • Worked extensively on the following platforms– ICIM 6000, Philips PTS 6925, AS400 Cobol, Unisys B20.