Experience

Synapxe
• Singapore
• IT Services and IT Consulting
• 700 & Above Employee
• Senior System Engineer

  • Mar 2022 - Present


Nordson Corporation

• United States
• Machinery Manufacturing
• 700 & Above Employee

• IT Engineer

  • Aug 2019 - Jun 2022

  ● Responsible for daily ticket operations from Service Now ticketing system across S.E.A (Singapore, Malaysia, Thailand, Vietnam, Indonesia & Philippine). ● Manage Infrastructure maintenance process. Make sure there is no controllable critical service outage for Singapore, Malaysia & Thailand offices. ● Responsible for Singapore, Malaysia & Thailand offices Network Availability Improvement Project. ● Responsible for Singapore, Malaysia & Thailand offices Server Availability Improvement Project. ● Determine and implement the communication improvement plan for Singapore & Malaysia users. ● Manage and provide improvement actions on IT purchasing and assets management for Singapore & Malaysia office. ● System administrator for Active Directory, Azure Active Directory, Meraki & Mitel. ● Provide Support for Microsoft Azure AD, Microsoft O365 services, Meraki & Mitel phone systems. Show less



JustCo

• Singapore
• Real Estate
• 200 - 300 Employee

• Executive, Infrastructure & Services

  • Aug 2017 - Aug 2019

  Responsible for daily operations and maintenance of IT Infrastructure for Internal users and External clients of JustCo. ● Provide tier 1 / tier 2 IT support for internal users and external clients. ● Configure and Troubleshoot for VOIP & NEC phone system. ● Provide technical consultancy and sales advice to prospects and existing clients. ● CCTV DVR system setup and configuration. ● Supporting MacBook and Windows 10 OS installation, time machine backup“MacBook”. ● Disassemble and change hardware spare part for MacBook. ● Configure and troubleshoot access cards for Salto and SimonsVoss door systems. ● Configure Ruckus AP’s setup and maintain wifi controller ● Liaising with vendor for expansion IT infrastructure overseas and local. ● Manage vendor support on IT infrastructure. ● Dealing with clients to setup Company IT equipment’s in all centres. ● Maintain server switches, router, setup patching list & troubleshoot switch port. Show less



Recruitment Hub Asia Pte Ltd

• Singapore
• Staffing and Recruiting
• 1 - 100 Employee

• Video Conference Support

  • Aug 2016 - Aug 2017

  Support United Overseas Bank on Video Conference system and Phone system ● Video Conference support for VIP users. ● Ensure all Video Conference system settings are well set up including overseas. ● System Administrator (Video Conference) for Polycom RPRM, DMA & RMX. ● Handling level 2 Video Conference case escalation. ● Servicing service request for PABX users. ● Establish new numbers for NEC / VOIP phones. ● Mobile Email support for mostly all users (BlackBerry Work, BlackBerry Access and Good for Enterprise). ● Handling level 2 Mobile Email escalation Show less



ServLink Technology Resources Pte Ltd

• Singapore
• Information Technology & Services
• 1 - 100 Employee

• Desktop Engineer

  • Aug 2014 - Aug 2016

  Support United Overseas Bank users desktop's and laptop's (software & hardware) ● Provide L1/L2 desktop support experience in OS Installation (Windows XP/7/8 & 10), backup and Data migration ● Diagnose and resolve software/hardware incidents, including operating systems(Windows) and across a range of software applications ● Level 1 and level 2 Desktop Support for VIP users ● Setup and configure desktop/laptop for end user ● Disassemble and change hardware spare part for laptop/desktop ● Set up and configure network printer ● Perform hardware diagnostic and replacement Show less