Experience

First Foundation Inc.

• United States
• Financial Services
• 300 - 400 Employee

• CRM Loan Analyst

  • Mar 2022 - Present



Bank of America

• United States
• Banking
• 700 & Above Employee

• Quality Assurance Analyst

  • Apr 2020 - Aug 2022

  United States

• Relationship Banker

  • Dec 2019 - Oct 2021

  Albany, California



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Bank Teller

  • Sep 2018 - Nov 2019

  Berkeley, California



Cox & Kings Global Services (CKGS)

• India
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Consultant

  • May 2017 - Jun 2018

  united states • Assisted an average 80 of customers per day in finding or selecting items, and provided recommendations that generated $16k in additional revenue • Responded to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback which reduced the complaint by 75% • Achieved status as one of the top sales performers in store on various occasions • Demonstrated ability to… Show more • Assisted an average 80 of customers per day in finding or selecting items, and provided recommendations that generated $16k in additional revenue • Responded to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback which reduced the complaint by 75% • Achieved status as one of the top sales performers in store on various occasions • Demonstrated ability to effectively plan, coordinate and meet deadlines Show less



The UPS Store

• United States
• Retail
• 700 & Above Employee

• Sales Representative and administration

  • Jul 2016 - Dec 2017

  Oakland, California



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Lead Sales Representative and admin

  • Jul 2016 - Dec 2017

  united states • Assisted with packing 200+ customer items daily and delivering packages across the world • Recommended better merchandise display to management, which was implemented and resulted in 35% improved sales • Managed risk with various lost items and solved situations with 100% success with achievement on average of 140% of sales goals for three consecutive months • Provided outstanding customer service, receiving 96% in customer service feedback surveys



Non-Profit

• Non-profit Organizations
• 700 & Above Employee

• Coordinator and administration

  • Jan 2013 - May 2015

  Nepal, kathmandu • Visited various field sites for data collection, reported calculations and assisted the manager • Increased funding by 10% every month and managed the project’s budget • Boosted volunteer retention from 45% to 75% by encouraging staff to increase teamwork with volunteers • Reduced debt $100,000 in a year by implementing new financial systems and cost controls, including individual budgets for each staff member and improved accounting systems