Experience

VWO

• India
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Manager- Account Management

  • Oct 2023 - Present

  1- Provide strategic direction and leadership to the team 2- Develop and execute sales strategies to achieve company goals 3- Lead, mentor, and motivate the team for high performance 4- Monitor progress with the set targets, and take corrective actions 5- Build and maintain relationships with key clients and partners 6- Collaborate with cross-functional teams to align sales strategies 7- Recruit, train, and develop team members, whenever necessary 8- Analyze sales data and… Show more 1- Provide strategic direction and leadership to the team 2- Develop and execute sales strategies to achieve company goals 3- Lead, mentor, and motivate the team for high performance 4- Monitor progress with the set targets, and take corrective actions 5- Build and maintain relationships with key clients and partners 6- Collaborate with cross-functional teams to align sales strategies 7- Recruit, train, and develop team members, whenever necessary 8- Analyze sales data and generate reports for management review 9- Ensure customer satisfaction and resolve escalated issues 10- Represent the company at industry events and conferences

• Manager- Account Management

  • Oct 2022 - Oct 2023

  Delhi, India

• AM- Americas/Europe

  • Oct 2021 - Oct 2022

  Delhi, India - Develop relationships along with the customer success team, with the portfolio of major clients to ensure their continuous engagement with the VWO platform - Acquire a thorough understanding of critical customer needs and requirements - Propose solutions that meet the client’s objectives and changing demands - Ensure the correct products and services are delivered to the customers promptly while working with the CSM team - Expand the relationship with the existing customers… Show more - Develop relationships along with the customer success team, with the portfolio of major clients to ensure their continuous engagement with the VWO platform - Acquire a thorough understanding of critical customer needs and requirements - Propose solutions that meet the client’s objectives and changing demands - Ensure the correct products and services are delivered to the customers promptly while working with the CSM team - Expand the relationship with the existing customers engaging through different forms of contact (in-person meetings, calls, etc.) - Play an integral part in generating new sales that will turn into long-lasting business relationships - Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and conduct QBR’s



Wingify

• India
• Technology, Information and Internet
• 200 - 300 Employee

• Senior Manager- Account Management

  • Oct 2023 - Present

• Manager- Account Management

  • Oct 2022 - Oct 2023

• Account Manager- Existing Business

  • Oct 2021 - Oct 2022

  Delhi, India - Develop relationships along with the customer success team, with the portfolio of major clients to ensure their continuous engagement with the VWO platform - Acquire a thorough understanding of critical customer needs and requirements - Propose solutions that meet the client’s objectives and changing demands - Ensure the correct products and services are delivered to the customers promptly while working with the CSM team - Expand the relationship with the existing customers… Show more - Develop relationships along with the customer success team, with the portfolio of major clients to ensure their continuous engagement with the VWO platform - Acquire a thorough understanding of critical customer needs and requirements - Propose solutions that meet the client’s objectives and changing demands - Ensure the correct products and services are delivered to the customers promptly while working with the CSM team - Expand the relationship with the existing customers engaging through different forms of contact (in-person meetings, calls, etc.) - Play an integral part in generating new sales that will turn into long-lasting business relationships - Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and conduct QBR’s



Birdeye

• United States
• Software Development
• 700 & Above Employee

• Customer Success Account Manager

  • Feb 2021 - Sep 2021

  - Responsible for developing client relationships and building trust and transparency - Gather feedback from the clients, study other client success programs, and analyze client data to identify the best practices - Help clients plan and understand the best ways to utilize our software or products based on their business needs or business plans - Demonstrate value to the customer and also help sales demonstrate a proof of concept - Responsible for upsells, cross-sell, renewals as… Show more - Responsible for developing client relationships and building trust and transparency - Gather feedback from the clients, study other client success programs, and analyze client data to identify the best practices - Help clients plan and understand the best ways to utilize our software or products based on their business needs or business plans - Demonstrate value to the customer and also help sales demonstrate a proof of concept - Responsible for upsells, cross-sell, renewals as well as adoption - Improve the customer experience to retain customers, reduce churn, and increase customer loyalty - Creating detailed business plans to reach predetermined goals and quotas - Managing the entire sales cycle from finding a potential client to securing a deal - Unearthing new sales opportunities through networking and turning them into long-term partnerships - Negotiate agreements and keep records of sales and data Show less



Cvent

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Senior Product Consultant

  • Feb 2020 - Jan 2021

  Gurgaon, Haryana, India - Handling client implementation projects and assisting with Onboarding, Sales, and Retention - Active involvement of in-house CRM, usage optimization, and process improvement - Building and maintaining solid relationships with all potential and existing clients - Maintain high levels of client engagement (including on-site meetings) with a focus on client satisfaction and loyalty - Proactive outreach and correct any issues that could affect client satisfaction or retention -… Show more - Handling client implementation projects and assisting with Onboarding, Sales, and Retention - Active involvement of in-house CRM, usage optimization, and process improvement - Building and maintaining solid relationships with all potential and existing clients - Maintain high levels of client engagement (including on-site meetings) with a focus on client satisfaction and loyalty - Proactive outreach and correct any issues that could affect client satisfaction or retention - Coach clients to be product experts and train their teams on best practices, so they become increasingly self-sufficient - Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for clients - Responsible for upselling and renewals and increasing the revenue per customer - Implement and optimize cross-channel retention campaigns for the clients - New client acquisition and help them understand the solutions available with the business

• Product Consultant

  • Dec 2017 - Feb 2020

  Gurgaon, Haryana, India



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Quality Analyst

  • Apr 2016 - Dec 2017

  Gurgaon, Haryana, India - Partner closely with the onshore team to help achieve quality - Regular audits for the employees to make sure the quality standards are met - Practice continuous improvement - Using Lean and Six Sigma methodologies wherever applicable

• Associate

  • Jun 2015 - Mar 2016