Neha Mathur
Sr. Technical Writer IV at Provenir- Claim this Profile
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Bio
Annmarie Boller
Neha is a highly-skilled technical writer with an expertise in enterprise platforms and SaaS products. She picks up complicated concepts quickly, and translates them clearly across a broad audience. Neha holds herself to the highest standard and consistently delivers world-class documentation. She takes on new challenges with confidence and enthusiasm. Neha is a genuine asset to Provenir.
Gayle Ferreira
I had the pleasure of working with Neha for four + years at CommVault, collaborating with her on delivering documentation for Data Center Backup and Recovery projects. I was impressed with Neha’s passion for learning new technologies and her strong organizational skills. She is results oriented and is customer focused to critically assess complex content and determine relevance to users. She followed a rigorous technical writing process to create clear and comprehensive software documentation using her solid writing skills. The documentation was structured in such a way to help customers achieve their goals. I was particularly impressed how Neha dovetails her technical efficacy with her pleasant disposition. She would be an asset to any team and Neha comes with my heartfelt recommendation.
Annmarie Boller
Neha is a highly-skilled technical writer with an expertise in enterprise platforms and SaaS products. She picks up complicated concepts quickly, and translates them clearly across a broad audience. Neha holds herself to the highest standard and consistently delivers world-class documentation. She takes on new challenges with confidence and enthusiasm. Neha is a genuine asset to Provenir.
Gayle Ferreira
I had the pleasure of working with Neha for four + years at CommVault, collaborating with her on delivering documentation for Data Center Backup and Recovery projects. I was impressed with Neha’s passion for learning new technologies and her strong organizational skills. She is results oriented and is customer focused to critically assess complex content and determine relevance to users. She followed a rigorous technical writing process to create clear and comprehensive software documentation using her solid writing skills. The documentation was structured in such a way to help customers achieve their goals. I was particularly impressed how Neha dovetails her technical efficacy with her pleasant disposition. She would be an asset to any team and Neha comes with my heartfelt recommendation.
Annmarie Boller
Neha is a highly-skilled technical writer with an expertise in enterprise platforms and SaaS products. She picks up complicated concepts quickly, and translates them clearly across a broad audience. Neha holds herself to the highest standard and consistently delivers world-class documentation. She takes on new challenges with confidence and enthusiasm. Neha is a genuine asset to Provenir.
Gayle Ferreira
I had the pleasure of working with Neha for four + years at CommVault, collaborating with her on delivering documentation for Data Center Backup and Recovery projects. I was impressed with Neha’s passion for learning new technologies and her strong organizational skills. She is results oriented and is customer focused to critically assess complex content and determine relevance to users. She followed a rigorous technical writing process to create clear and comprehensive software documentation using her solid writing skills. The documentation was structured in such a way to help customers achieve their goals. I was particularly impressed how Neha dovetails her technical efficacy with her pleasant disposition. She would be an asset to any team and Neha comes with my heartfelt recommendation.
Annmarie Boller
Neha is a highly-skilled technical writer with an expertise in enterprise platforms and SaaS products. She picks up complicated concepts quickly, and translates them clearly across a broad audience. Neha holds herself to the highest standard and consistently delivers world-class documentation. She takes on new challenges with confidence and enthusiasm. Neha is a genuine asset to Provenir.
Gayle Ferreira
I had the pleasure of working with Neha for four + years at CommVault, collaborating with her on delivering documentation for Data Center Backup and Recovery projects. I was impressed with Neha’s passion for learning new technologies and her strong organizational skills. She is results oriented and is customer focused to critically assess complex content and determine relevance to users. She followed a rigorous technical writing process to create clear and comprehensive software documentation using her solid writing skills. The documentation was structured in such a way to help customers achieve their goals. I was particularly impressed how Neha dovetails her technical efficacy with her pleasant disposition. She would be an asset to any team and Neha comes with my heartfelt recommendation.
Experience
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Provenir
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United States
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Software Development
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200 - 300 Employee
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Sr. Technical Writer IV
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May 2022 - Present
1. Mentor new joiners of the tech-doc team.2. Successfully planned the POC and acquired self-service knowledgebase for the SaaS product documentation. 3. Successfully implemented a customized style guide for unifying the documentation standards.4. Coordinate with the development and automation team to produce feature documentation.5. Designs the overall structure of the documentation website along with other members of the management team.6. Plan and execute the end-to-end release process of service packs.7. Coordinate with the training team to ensure that the feature training modules are updated. Show less
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Technical Writer
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Jan 2021 - May 2022
1. Coordinate with the development and the automation team to produce feature documentation.2. Designs the overall structure of the documentation website along with other members of the management team.3. Plan and execute the end-to-end release process of service packs.4. Coordinate with the training team to ensure that the feature training modules are updated.5. Have created documentation for the new Cloud-based product that provides features like Decisioning, Insight, and Marketplace. Show less
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Commvault
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United States
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Data Security Software Products
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700 & Above Employee
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Sr. Technical Writer
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Jun 2008 - Dec 2020
Documented the various aspects of the software by creating a learning curve for myself. I conducted UAT by installing the software and then documenting the installation, backup, and restore procedures. Documented the Saas products. Conducting this self-analysis allowed me to wear the user’s hat and document the software for the targeted audience. I performed the following tasks at Commvault: 1. Actively coordinating with the SMEs during the product planning phase, and gathering an understanding of the market requirements for the same during the planning phase. 2. Initiating the layout for the documentation sequence, designing flow diagrams, and installing the product suit. 3. Avidly contributing to the extensive knowledge base by creating white papers, and troubleshooting guides. 4. Researching and implementing the documentation on the system requirements, installation steps, configuration techniques, advanced backup and recovery options, troubleshooting guides, best practices, and frequently asked questions for the following: o Cloud Storage o Hyperscale Appliance o Ransomware Disaster Recovery o Appliance Disaster Recovery o Storage Resource Management o Deduplication of Data o Microsoft Exchange Suite including the database, mailbox, public folder, and compliance. o Microsoft SharePoint Suite including the database, document, and site collection. o Windows File System Show less
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Ebusinessware
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Primus Financial | New York
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Technical Writer
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Dec 2007 - May 2008
My role was to: 1. To understand the application functionality and the technical workflows involved. 2. Create documentation templates and also the final documentation. 3. Conceived and implemented the system flow Visio diagrams for system administrators and end-users. 4. Developed PowerPoint presentations to support the administrator driven documentation. 5. Use the versioning tool, as separate versions of the documentation were being maintained for separate service packs. 6. Use an in-house structured authoring tool “Note It” for documentation. Show less
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Dow Jones Indexes
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Financial Services
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1 - 100 Employee
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Technical Writer
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Aug 2007 - Nov 2007
My role was to: 1. Create comprehensive and logical sections. 2. Compile pre-designed documents into logical fields as per the requirements specified by the contemporary design ream. My role was to: 1. Create comprehensive and logical sections. 2. Compile pre-designed documents into logical fields as per the requirements specified by the contemporary design ream.
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Ebusinessware
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Gurgaon, India
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Technical Writer
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2006 - 2007
My role was: 1. To develop content for the corporate website. 2. Develop comprehensive e-learning courses for the in-house portal. 3. Create end-user help manual and support documentation for a financial database management client. 4. Use CVS (versioning and sub versioning tool) to maintain and work on multiple versions of the documentation simultaneously. 5. Develop white paper displaying the customized Open Source application offerings at ebusinessware. 6. Create Workflows for in-house process management. 7. Documented Case Study on a Customer Data Management Solution Set for a propriety application of ebusinessware. 8. Documented the User Manual Phase I & Online Help guides for a leading Financial Database Management Company Show less
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Icreon
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United States
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Business Consulting and Services
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200 - 300 Employee
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Technical Writer
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2002 - 2006
My role was to: 1. Develop white papers. 2. Marketing collaterals 3. Client case studies 4. Online help manuals and process manuals for the solutions that were developed in the organization for a list of global clientele. My role was to: 1. Develop white papers. 2. Marketing collaterals 3. Client case studies 4. Online help manuals and process manuals for the solutions that were developed in the organization for a list of global clientele.
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Education
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2013 - 2013
Learning Tree
Hands-On Techniques in Technical Writing, Technical Writing -
2005 - 2005
APTECH
Program in Technical Writing -
2002 - 2004
IIMM
Post Graduate Diploma in Business Administration, Human Resources Development -
1998 - 1999
UPTECH
Foundation Course in Computer Application, Computer Science -
1981 - 1994
Cathedral School
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