Experience

Taxilla

• India
• Software Development
• 100 - 200 Employee

• Sr. Inside sales Executive

  • Mar 2019 - Present

  • Developed sale Lead through cold calling, Marketing List, Database• knowledge of KSA (Saudi Arabia), Italy, Kenya & Indian market for lead generation• Building data base from internet search with the help of google, linked in , appolo.io, snov.io, & lusha• Calling to top management customer (CFO/ CIO/ CEO) for appointment fixing & Software procurement • Informing client about new Product, software & Services sale• Sending newsletters, offerings documents to client• Collaborated with member of other department to complete sales transaction when needed.• Handling customer’s escalation, follow escalation matrix as requirement • Answer all customer question related to product, services and pricing• Maintain a healthy leads pipeline by sending number of emails and from cold calls • Maintain a healthy relationship with the Customers



Stellar Information Technology Pvt. Ltd.

• India
• Software Development
• 300 - 400 Employee

• Sr. Executive Inside Sales

  • Aug 2014 - Mar 2019

  • Vendor Management, SLA management • Lead Generation, software sales.• Calling to top management customer (HOD/ VP) for appointment fixing & Software procurement • Informing client about new Product, software & Services sale• Sending RC proposal to client • Preparing quotation , Sending quotation to client, negotiation, try to conceive client to accept the pricing• Handling customer’s escalation, follow escalation matrix as requirement • Invoicing / Billing, Payment follow up , Payment collection.• Start to end coordination with client for job closer.• To maintain a healthy relationship with the Customers.



Allied Digital Services Ltd

• Helpdesk Executive

  • Nov 2013 - Aug 2014

  • Assign call to engineers, taking follow up & push it for closer, preparing daily, monthly MIS reports• Co-ordination with different departments (Network/Call center). • Vendor Management,SLA management • Escalation of calls as and when required as per the matrix provided to us internally as well as externally.• Utilization of Manpower with effective, satisfactory & smooth operation – Shift Arrangements.• To maintain a healthy relationship with the Customers• Handling customer’s escalation.Customer and Vendor Coordination• Coordinating with the different Network vendor and software team for Link issue



Tata Communications

• India
• Telecommunications
• 700 & Above Employee

• Service Executive SLA management

  • May 2012 - Nov 2013

  • Assign call to engineers, taking follow up & push it for closer, preparing daily, monthly MIS reports• Co-ordination with different departments (Network/Call center). • Vendor Management• SLA management • Escalation of calls as and when required as per the matrix provided to us internally as well as externally.• Team Performance Management • Training of New Employees: - Introducing them with the Procedure & Operation• Utilization of Manpower with effective, satisfactory & smooth operation – Shift Arrangements.• Team Mentoring & Assisting in Solving Technical Issues Sharing Tools and Application Knowledge• Supporting Team in Helpdesk Training and Service Tasks • To maintain a healthy relationship with the Customers• Our roll involves coordination with Technical team.• Handling customer’s escalation.• Customer and Vendor Coordination.• Maintaining maximum uptime for customers resolving issue in TATA.• Coordinating with the different Network vendor and software team for Link issue• Making Monthly review PPTS• Having SAP Knowledge, Taking follow up with venders • Taking approval of HO team or supervisor for purchasing the spare from local vendor for critical Indent• Providing Quote to Customer and after getting approval purchase spare from vendor



Wipro Infotech (Out source)

• Service Executive

  • Nov 2010 - May 2012

  • Assign call to engineers, taking follow up & push it for closer, preparing daily, monthly MIS reports.• Taking follow up with venders • managing nationally engineers’ team for all regions• Managing asset details • Making Monthly review PPTS• Having SAP Knowledge• Providing PO to vendor for local purchase spare after getting quote from vendor• Taking approval of HO team or supervisor for purchasing the spare from local vendor for critical Indent• Negotiating with the vendor for the Quotation



PCS (Patni Computer Services)

• Helpdesk Executive

  • May 2010 - Nov 2010

  • Providing technical support / troubleshooting for day-to-day operation to users on LAN and standalones on site.• Installation and support of standard desktop applications including Antivirus.• Also Assign call to engineers, taking follow up & push it for closer, preparing daily, monthly MIS reports.• Taking follow up with venders • managing nationally engineers team for all regions• Managing asset details • SAP Knowledge • Providing technical support / troubleshooting for day-to-day operation to users on LAN and standalones on site.• Installation and support of standard desktop applications including Antivirus.• Also Assign call to engineers, taking follow up & push it for closer, preparing daily, monthly MIS reports.• Taking follow up with venders • managing nationally engineers team for all regions• Managing asset details • SAP Knowledge