Experience

Macro

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Facility Administrator

  • Sep 2022 - Present

  Eindhoven, North Brabant, Netherlands • Managing the development, maintenance and improvement of various databases and reporting tools, ensuring information is accurately recorded, kept up to date and ensuring confidentiality. • Overseeing the input into management reports, including the collation, verification, and presentation of management information in line with contractual requirements. • Managing the review and upkeeping of local operating procedures. • Handling the facility requests and distributing to the… Show more • Managing the development, maintenance and improvement of various databases and reporting tools, ensuring information is accurately recorded, kept up to date and ensuring confidentiality. • Overseeing the input into management reports, including the collation, verification, and presentation of management information in line with contractual requirements. • Managing the review and upkeeping of local operating procedures. • Handling the facility requests and distributing to the specialized vendors. • Processing change control requests/contract variations and uploading to the database on SharePoint. • Raising local variable purchase orders and invoice approvals. • Assisting team members with coordination and collation of information as requested. • Reviewing the workplace intranet and providing support to update and amend pages as required. • Managing administrative services provided to the facilities management team, proactively dealing with all issues, and reporting to the senior facilities/hub manager. • Ensuring to manage the client and vendor relations and to be maintained at the highest level by providing a high-quality and proactive service. • Ensuring that any customer concerns are dealt with effectively and communicated accordingly. Show less



Darsh Digital Network Pvt. Ltd.

• India
• Media and Telecommunications
• 1 - 100 Employee

• Assistant Manager

  • Oct 2020 - Jan 2022

  Patna, Bihar, India • Building effective client and vendor relationship. • Achieved Highest Business collection of 82 Lakhs in a Month through Carriage & Placement charges, • Negotiation & Renewal of Channels Agreement & Promotional charges, • Enhanced Relationship with Channels & Broadcasters, Identified and solved quality assurance complaints, • Reviewed the performance of team and motivated them to target achievements with new schemes and Marketing strategies, • Consulting with management for… Show more • Building effective client and vendor relationship. • Achieved Highest Business collection of 82 Lakhs in a Month through Carriage & Placement charges, • Negotiation & Renewal of Channels Agreement & Promotional charges, • Enhanced Relationship with Channels & Broadcasters, Identified and solved quality assurance complaints, • Reviewed the performance of team and motivated them to target achievements with new schemes and Marketing strategies, • Consulting with management for providing customer credits and goods return credit, • Ensured the completion of all necessary administrative work, maintained congenial relationship among all departments, looking after the day-to-day office activities and facility management. Show less



Chanakya IAS Academy

• India
• Education Administration Programs
• 100 - 200 Employee

• Senior Office Assistant

  • Nov 2017 - Sep 2020

  Patna, Bihar, India • Handled the Customer Service team, • Building Customer relationships by keeping them informed in a timely and proactive manner, • Resolved all customer queries & quality assurance complaints, • Reviewed the team performance on weekly basis & Achieved the revenue generation target of 7 Lakhs in a week, • Pro-actively followed up on outstanding Inquiries & converted them into orders, • Providing Facility Management & Looking after all necessary administrative work & records.



Narayana Group

• India
• Education Administration Programs
• 1 - 100 Employee

• Office Management

  • Sep 2016 - Oct 2017

  Delhi, India • Ensured correct handling of all incoming and outgoing Inquiries via call, email and in person, • Ensuring to resolve the day-to-day complaints and requirements. • Conducted Multiple workshops and Seminars for building good relations with students, Lead generation & Data collection on a mass level, • Reviewed Team’s Annual sales performance on a Proactive basis and Achieved Best Performer employee award for Business Generation & Office Management, • Looked after all necessary… Show more • Ensured correct handling of all incoming and outgoing Inquiries via call, email and in person, • Ensuring to resolve the day-to-day complaints and requirements. • Conducted Multiple workshops and Seminars for building good relations with students, Lead generation & Data collection on a mass level, • Reviewed Team’s Annual sales performance on a Proactive basis and Achieved Best Performer employee award for Business Generation & Office Management, • Looked after all necessary administrative activities & ensured a congenial work environment for every employee. Show less



HDFC Bank

• India
• Banking
• 700 & Above Employee

• Assistant Customer Service Manager

  • Jul 2015 - Jul 2016

  Delhi, India • Managed the Portfolio of HNI Customers, • Provided all banking services to High-Net Worth-Clients i.e.(CASA, FD, RD, Gold Loan, Pre-Approved Loans) & Other Banking Services, • Achieved the target of 15 Lakhs Business Generation in 7 days.