Neha Koka
Senior Customer Support Specialist at Aspire- Claim this Profile
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Bio
Experience
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Aspire
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Singapore
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Financial Services
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200 - 300 Employee
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Senior Customer Support Specialist
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Feb 2023 - Present
Aspire is the all-in-one finance operating system for businesses. With a mission to reinvent business finance to empower the next generation of entrepreneurs, we are building a platform that offers businesses the financial products they need, the way they need it. Aspire is the all-in-one finance operating system for businesses. With a mission to reinvent business finance to empower the next generation of entrepreneurs, we are building a platform that offers businesses the financial products they need, the way they need it.
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Great Learning
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India
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E-Learning Providers
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700 & Above Employee
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Associate Manager- Guru Operations
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May 2021 - Feb 2023
Great Learning is an ed-tech company that aims to provide quality education to working professionals and enables them to upskill their potential. - As an Associate Manager, responsible for sourcing and building relationships with the industry experts who have a passion for mentoring other professionals in the latest digital transformation fields like artificial intelligence, machine learning, data science to name a few. - Maintain a long-term relationship with the mentors, Mentors community Engagement, and retaining them.
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PDEU- Innovation and Incubation Centre
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India
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Non-profit Organizations
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1 - 100 Employee
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Intern
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Jan 2019 - Oct 2021
-Assisted in the incubation process by reviewing startup ideas and prototypes. -Handled overall administration and organised events and hacakthons. -Assisted in the incubation process by reviewing startup ideas and prototypes. -Handled overall administration and organised events and hacakthons.
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Ashoka
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United States
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Civic and Social Organizations
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500 - 600 Employee
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Project Manager
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Jan 2021 - Jul 2021
ASPIRe program at Ashoka is supporting Social Entrepreneurs to solve problems at a population scale. -As a Project Manager, responsible for fostering large scale social change. -Helping the ASPIRe team with operations and logistics of the program and developing SOPs and guidelines. ASPIRe program at Ashoka is supporting Social Entrepreneurs to solve problems at a population scale. -As a Project Manager, responsible for fostering large scale social change. -Helping the ASPIRe team with operations and logistics of the program and developing SOPs and guidelines.
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AIESEC in Ahmedabad
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India
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Non-profit Organizations
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1 - 100 Employee
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Vice President Operations
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Feb 2020 - Jan 2021
-Leading and Coaching a team of 25+ people-Retention and Experience Management for B2B Clients-Planned and Executed Online Leadership and Competency Development Training for 150+ Local Committee Members during the pandemic- Optimised Standard Operating Procedures for the department
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Team Leader Value Delivery and International Relations
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Jan 2019 - Aug 2020
-Responsible for creating international relations for global volunteer exchange program.-Responsible for ensuring customer satisfaction for students on international exchange.
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Team Leader University Relations
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Jan 2018 - Jan 2019
- Responsible for penetrating and partnering with various universities in Gandhinagar for Global Volunteer program.-Conducted physical sessions in 10+ universities showcasing the value of international exchange program.-Signed MoUs with 2+ universities for smooth hosting of events and activities in university premises.
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Operations Team Member
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Aug 2017 - Jan 2018
- Facilitated the exchange of 10+ students from various universities, starting from lead generation to the end of the international experience.
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AIESEC in India
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India
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Non-profit Organizations
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700 & Above Employee
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Consultant
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Feb 2020 - Jan 2021
-Coach for 5 local committees to formulate growth strategies based on their local realities. -Coach for 5 local committees to formulate growth strategies based on their local realities.
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Olelo ai
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India
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IT Services and IT Consulting
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Marketing and Branding executive
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May 2019 - Jan 2020
-Managed content, created brochures and handled social media pages. -Collaborated with designers and product managers to monitor and understand user behaviour. -Managed content, created brochures and handled social media pages. -Collaborated with designers and product managers to monitor and understand user behaviour.
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ECB AIESEC in India
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Ahmedabad, Gujarat, India
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Team Member Case Solving
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Mar 2019 - Jan 2020
- Managed and handled dispute resolution and negotiations to ensure customer satisfaction. - Managed and handled dispute resolution and negotiations to ensure customer satisfaction.
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Antalyacart
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Antalya, Turkey
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Intern
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May 2018 - Jul 2018
- Responsible for creating environmental awareness and spreading knowledge to preserve the local community surroundings. - Researched on the current state and situation of Antalya, Turkey, on the environment front and suggested ways to improve that. - Responsible for creating environmental awareness and spreading knowledge to preserve the local community surroundings. - Researched on the current state and situation of Antalya, Turkey, on the environment front and suggested ways to improve that.
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Education
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Pandit Deendayal Energy University
Marketing -
St. Pauls School, Pali
Higher secondary, Business/Commerce, General