Neha Koka

Senior Customer Support Specialist at Aspire
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Contact Information
us****@****om
(386) 825-5501
Location
IN

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Experience

    • Singapore
    • Financial Services
    • 200 - 300 Employee
    • Senior Customer Support Specialist
      • Feb 2023 - Present

      Aspire is the all-in-one finance operating system for businesses. With a mission to reinvent business finance to empower the next generation of entrepreneurs, we are building a platform that offers businesses the financial products they need, the way they need it. Aspire is the all-in-one finance operating system for businesses. With a mission to reinvent business finance to empower the next generation of entrepreneurs, we are building a platform that offers businesses the financial products they need, the way they need it.

    • India
    • E-Learning Providers
    • 700 & Above Employee
    • Associate Manager- Guru Operations
      • May 2021 - Feb 2023

      Great Learning is an ed-tech company that aims to provide quality education to working professionals and enables them to upskill their potential. - As an Associate Manager, responsible for sourcing and building relationships with the industry experts who have a passion for mentoring other professionals in the latest digital transformation fields like artificial intelligence, machine learning, data science to name a few. - Maintain a long-term relationship with the mentors, Mentors community Engagement, and retaining them.

    • India
    • Non-profit Organizations
    • 1 - 100 Employee
    • Intern
      • Jan 2019 - Oct 2021

      -Assisted in the incubation process by reviewing startup ideas and prototypes. -Handled overall administration and organised events and hacakthons. -Assisted in the incubation process by reviewing startup ideas and prototypes. -Handled overall administration and organised events and hacakthons.

    • United States
    • Civic and Social Organizations
    • 500 - 600 Employee
    • Project Manager
      • Jan 2021 - Jul 2021

      ASPIRe program at Ashoka is supporting Social Entrepreneurs to solve problems at a population scale. -As a Project Manager, responsible for fostering large scale social change. -Helping the ASPIRe team with operations and logistics of the program and developing SOPs and guidelines. ASPIRe program at Ashoka is supporting Social Entrepreneurs to solve problems at a population scale. -As a Project Manager, responsible for fostering large scale social change. -Helping the ASPIRe team with operations and logistics of the program and developing SOPs and guidelines.

    • India
    • Non-profit Organizations
    • 1 - 100 Employee
    • Vice President Operations
      • Feb 2020 - Jan 2021

      -Leading and Coaching a team of 25+ people-Retention and Experience Management for B2B Clients-Planned and Executed Online Leadership and Competency Development Training for 150+ Local Committee Members during the pandemic- Optimised Standard Operating Procedures for the department

    • Team Leader Value Delivery and International Relations
      • Jan 2019 - Aug 2020

      -Responsible for creating international relations for global volunteer exchange program.-Responsible for ensuring customer satisfaction for students on international exchange.

    • Team Leader University Relations
      • Jan 2018 - Jan 2019

      - Responsible for penetrating and partnering with various universities in Gandhinagar for Global Volunteer program.-Conducted physical sessions in 10+ universities showcasing the value of international exchange program.-Signed MoUs with 2+ universities for smooth hosting of events and activities in university premises.

    • Operations Team Member
      • Aug 2017 - Jan 2018

      - Facilitated the exchange of 10+ students from various universities, starting from lead generation to the end of the international experience.

    • India
    • Non-profit Organizations
    • 700 & Above Employee
    • Consultant
      • Feb 2020 - Jan 2021

      -Coach for 5 local committees to formulate growth strategies based on their local realities. -Coach for 5 local committees to formulate growth strategies based on their local realities.

    • India
    • IT Services and IT Consulting
    • Marketing and Branding executive
      • May 2019 - Jan 2020

      -Managed content, created brochures and handled social media pages. -Collaborated with designers and product managers to monitor and understand user behaviour. -Managed content, created brochures and handled social media pages. -Collaborated with designers and product managers to monitor and understand user behaviour.

  • ECB AIESEC in India
    • Ahmedabad, Gujarat, India
    • Team Member Case Solving
      • Mar 2019 - Jan 2020

      - Managed and handled dispute resolution and negotiations to ensure customer satisfaction. - Managed and handled dispute resolution and negotiations to ensure customer satisfaction.

  • Antalyacart
    • Antalya, Turkey
    • Intern
      • May 2018 - Jul 2018

      - Responsible for creating environmental awareness and spreading knowledge to preserve the local community surroundings. - Researched on the current state and situation of Antalya, Turkey, on the environment front and suggested ways to improve that. - Responsible for creating environmental awareness and spreading knowledge to preserve the local community surroundings. - Researched on the current state and situation of Antalya, Turkey, on the environment front and suggested ways to improve that.

Education

  • Pandit Deendayal Energy University
    Marketing
    2017 - 2021
  • St. Pauls School, Pali
    Higher secondary, Business/Commerce, General
    2015 - 2017

Community

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