Experience

Nobu Hotel London Portman Square

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Distribution Manager

  • Feb 2022 - Present

• Reservations Manager (Pre Opening Team)

  • Aug 2020 - Jul 2022



Renaissance London Heathrow Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • Jan 2019 - Jul 2020



The Ned

• United Kingdom
• Hospitality
• 500 - 600 Employee

• Reservations Manager (Pre Opening Team)

  • Mar 2017 - Jan 2019

  An Optimistic & self motivate reservations manager with the strong background in Reservations and always keen to learn. Part of the opening team - Managing bedrooms, F&B Outlets and membership reservations (250 Bedrooms and 9 Restaurants) - Manage 3 Supervisors & a Team of 15-18 Reservation Agents. - Provide training to all new and current staff to ensure they are updated with all procedure & policies An Optimistic & self motivate reservations manager with the strong background in Reservations and always keen to learn. Part of the opening team - Managing bedrooms, F&B Outlets and membership reservations (250 Bedrooms and 9 Restaurants) - Manage 3 Supervisors & a Team of 15-18 Reservation Agents. - Provide training to all new and current staff to ensure they are updated with all procedure & policies



Crowne Plaza London Kensington

• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • Dec 2013 - Mar 2017

  •Monitor the daily operations and efficient running of both individual and group reservations. •Develop and maintain good working relationships with other hotel departments. •Enable the smooth operation of the reservations department. •Monitor daily pick up and put the necessary closeouts or hurdles in place •Developed and maintained a good working relationship with both corporate and leisure clients. •Delegated responsibilities, the team to ensure that all the reservations and quotations and denials are entered promptly and recorded. •Organized Training and development for all staff members •Ensured the team offers a quality reservation service to all customers. •Loading all rates in the Holidex and Opera system. •Liaise with Credit Control Manager for all group reservations requiring credit approval. •Maintain and promote the image of the brand with the customer. •Know the services offered by the hotel and promote these to the customer using up-selling and suggestive selling techniques. •Ensure the clients receive a rapid response to all requests. •Be involved in promoting and maintaining customer loyalty. •Ensure that all the reservations are properly transmitted to the various departments within the hotel. Show less



Holiday Inn London Kensington Forum

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations Supervisor

  • Apr 2010 - Dec 2013

  •Monitor the daily operations and efficient running of both of individual and groups reservations. •Responsible for the upkeep of the hotel website.•To develop and maintain good working relationship with other hotel developments.•To enable the smooth operation of the reservations department. •Organizing Training and development for all the staff members.•Loading all the Corporate rates, wholesale rates and running the promotions on the system•Responsible for recruiting, training, appraisals and annual reviews.•To develop and maintain good working relationships with both corporate and leisure clients. •Know the services offered by the hotel and promote these to the customer using up selling and suggestive selling's techniques.•Ensure the clients receive a rapid response to all the requests. •Ensure that all the reservations are properly transmitted to the various departments within the hotel.•To handle site inspection (show rounds).•Provide feedback to the reservation’s manager on the reservation’s agents performance•Weekly strategy and revenue meetings held with the revenue manger. Show less

• Reservations Agent

  • Sep 2010 - Apr 2011



Holiday Inn Hotel London-Heathrow Ariel

• Hounslow, England, United Kingdom

• Front Office Supervisor/ Duty Manager

  • Apr 2004 - Apr 2008

  -Monitor the daily operations and efficient running of the hotel. -Managing room types and closely in touch with airlines for any delay flights. -Customer services and handling complaints. -Taking charge of reservations and ensuring reservation are up to date. -Preparing Management Reports for Department Heads. -Providing the general manager, director of sales and hotel manager with daily reports. -To be fully conversant with the hotel & company fire procedures, health & safety policy and security procedures. To be familiar with property safety, first aid, fire and emergency procedures. Initiate action to correct a hazardous situation and notify supervisor of potential danger, log security incidents and accidents in accordance with the hotel requirements. -Maintain and promote the image of the brand with the customer. -Be involved in promoting and maintaining customer loyalty. -To develop and maintain good working relationships with all departments of the hotel. Show less