Account Manager

• Oct 2022 - Present

Zumba® Fitness Instructor

• Apr 2015 - Aug 2023

The perfect combo of fun and fitness has made Zumba® classes a world-wide phenomenon. Over 15 million people are taking a Zumba® class around the world. It's easier than ever to find a class near you. The perfect combo of fun and fitness has made Zumba® classes a world-wide phenomenon. www.zumba.com The perfect combo of fun and fitness has made Zumba® classes a world-wide phenomenon. Over 15 million people are taking a Zumba® class around the world. It's easier than ever to find a class near you. The perfect combo of fun and fitness has made Zumba® classes a world-wide phenomenon. www.zumba.com

Customer Service Manager

• Jan 2021 - Oct 2022

•Developed opportunities for the sales team from prospecting and marketing generated leads •Interact with prospects via telephone and email with a high attention to detail •Consistently achieve qualified opportunity quotas to ensure territory revenue objectives •Develop and execute a strong prospecting plan of attack, including email and call scripts •Track all relevant qualification and lead management activity using Pipedrive, our CRM and SAP •Quickly learn the product, effectively communicate the value proposition and be able to react to objections and competitive questions •Research accounts, identify key players, generate interest, and develop accounts to stimulate opportunities •Disseminate opportunities to appropriate AE, educating rep as necessary about the opportunity Show less

Sales Development Representative & Field Operations Specialist

• Jul 2020 - Jan 2021

•Develop opportunities for the sales team from prospecting and marketing generated leads •Interact with prospects via telephone and email with a high attention to detail •Consistently achieve qualified opportunity quotas to ensure territory revenue objectives •Develop and execute on a strong prospecting plan of attack, including email and call scripts •Track all relevant qualification and lead management activity using Pipedrive, our CRM •Quickly learn the product, effectively communicate the value proposition and be able to react to objections and competitive questions •Research accounts, identify key players, generate interest and develop accounts to stimulate opportunities •Disseminate opportunities to appropriate AE, educating rep as necessary about the opportunity Show less

Aftercare Manager (Customer Service Manager)

• Feb 2019 - Jan 2021

Campable is a Kiwi SaaS start-up, sister company to high growth award winning Parkable. We unlock revenue opportunities for Kiwis & Aussies via the sharing economy. The Campable app gives access to the best sites for camping & motorhome travel. Stay the night on private properties for a true local experience. Key Responsibilities: •Key point of contact for relationship management of Affiliates, Partners, Customers and various Stakeholders. •Engaging, on-boarding and supporting and onboard Affiliates, Partners, Customers and Stakeholders. •Managed front line duties on a day to day basis and maintained quality of service •Reducing churn and increasing customer satisfaction and success among Customers and Partners, all while escalating issues if needed. •Developed weekly and monthly reports on office management for Directors •Establishing on-boarding assistance and guidance, campaign management and ongoing relationship management. •Designed online media marketing content and carried out social media strategies •Proactively collaborating along with advising and supporting our customers - representing Campable across our relationships, Partners network and Customer base. •Researched latest techniques, insights, and trends on what’s new in the industry •Carried out tactical and strategic planning for customer service improvement as needed •Identifying opportunities for continuous improvement of operations and cross functional collaboration with other internal Stakeholders. •Developed and maintained collaborative relationships with key partners/hosts. •Establish and maintain active and constructive relationships with other teams in the organization •Actively sought new revenue opportunities with existing Affiliates •Curate and update selections featured on campable.com •Respond to queries and requests, and monitor views on Facebook, Instagram and LinkedIn posts. Show less

Customer Experience Specialist

• Oct 2017 - Mar 2019

FLEETCOR is one of the 250 fastest growing companies in the world in Forbes prestigious annual rankings that provides fuel cards & workforce payment products & services. Key Responsibilities: • Managed validation & processing of transactions by both merchants & customers. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy & resolving problems on the spot. • Managed & resolved complex queries & escalations. • Maintained Process & Procedure Manuals. • Managed account & maintenance of the business fuel cards. • Extracted, compiled & disseminated monthly reports within prescribed SLA's. • Created Front End Reporting where required. • Managed all ad hoc reporting requests completed within SLA. • Developed & managed effective working relationships with specific customers & external Stakeholders. • Assisted in the identification of continuous improvement opportunities within systems, process, business rules & compliance, & work cross functionally within the business to achieve improvements. • Served as the main liaison between customers, management & sales team. • Investigated & resolved customer inquiries & complaints in a timely & empathetic manner. Show less

CATI Interviewer

• Mar 2017 - Oct 2017

Symphony Research is the largest & most experienced data collection agency in NZ. Key Responsibilities: • Assessed marketing programs performance and identified areas to increase effectiveness and identify areas of opportunity. • Created and implemented effective strategies to attract new business and reach new markets. • Reviewed consumer behaviour material in order to develop budget campaigns to be implemented by different media to achieve company's advertising goals. • Designed strategies for communications to reach target audiences. • Created and produced interesting online marketing campaigns for the company. • Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members. • Managed customer digital marketing strategies to meet client goals and objectives. Show less

Call Center Interviewer

• Nov 2016 - Mar 2017

Global leader in market research, Ipsos delivers reliable information and true understanding of Society, Markets and People. Key Responsibilities • Achieved sales targets on a daily basis. • Controlled all confidential and proprietary information released to company clients. • Using CATI (Computer-assisted telephone interviewing), documented all information from customer/client calls and onsite service calls. • Produced communication strategies to meet client's KPIs. • Contacted private individuals or businesses by telephone to solicit sales. • Provided timely, courteous and knowledgeable responses to information requests. • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems. Show less

Recruiter

• Nov 2015 - Jun 2016

Search and short-list candidates from job boards, social networks, and public and proprietary databases and also directly via search engines using different search techniques such as Boolean strings and AIRS (Advanced Internet Research Skills).• Work on technical job orders and conduct primary sourcing. Sample job orders worked on: JAVA, C++, .NET, ORACLE, SQL, PL/SQL,Cisco, SharePoint, Quality Analysis, Data Warehouse Architecture, Solutions Engineering, Network Engineering, Software Engineering, etc.• Work on non-technical requirements like Project Management, Technical Writing, Business Analysis, Project Coordination, Process Development, etc.• Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders• Hands-on experience with Applicant Tracking Systems (ATS) including erecuit.• Active Search: Resume search of active candidates from job boards such as Monster, CareerBuilder.• Passive Search: Search for candidates on various sites such as LinkedIn, Jigsaw and social networking. Using advanced AIRS techniques, also identify candidates through search engines.• Quality check (QC) work carried out by sourcing associates and prioritize short-listed candidates, focusing on placeable candidates matching the job description.• Add short-listed candidates into client databases such as erecruit etc.• Compile candidate submittal reports for each job order that include a ranking (Hot/Warm/Okay) for each candidate and a detailed reason for the ranking. Show less

Associate Sourcer

• Mar 2015 - Nov 2015

Search and short-list candidates from job boards, social networks, and public and proprietary databases and also directly via search engines using different search techniques such as Boolean strings and AIRS (Advanced Internet Research Skills).• Work on technical job orders and conduct primary sourcing. Sample job orders worked on: JAVA, C++, .NET, ORACLE, CRM, SQL, PL/SQL, PeopleSoft, Cisco, SharePoint, SDET Quality Analysis, Data Warehouse Architecture, Solutions Engineering, Network Engineering, Software Engineering, etc.• Work on non-technical requirements like Project Management, Business Development Management, Technical Writing, Business Analysis, Project Coordination, Process Development, etc.• Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders.• Hands-on experience with Applicant Tracking Systems (ATS) including Bullhorn, erecuit and CATS.• Active Search: Resume search of active candidates from job boards such as Monster, CareerBuilder and Hot Jobs.• Passive Search: Search for candidates on various sites such as LinkedIn, Spoke, Jigsaw and social networking. Using advanced AIRS techniques, also identify candidates through search engines.• Quality check (QC) work carried out by sourcing associates and prioritize short-listed candidates, focusing on placeable candidates matching the job description.• Add short-listed candidates into client databases such as CATS, Bullhorn, erecruit etc.• Compile candidate submittal reports for each job order that include a ranking (Hot/Warm/Okay) for each candidate and a detailed reason for the ranking. Show less

Front Office Assistant

• May 2013 - Dec 2014

Key Responsibilities: • Implemented physical & digital filing systems for company documents so that team members could access records easily. • Collected co-pays & account balance payments, updating records to reflect new totals & discussing additional financial responsibilities with customers. • Updated business forms to streamline processing & improve efficiency. • Greeted visitors & directed them to appropriate areas, verifying reasons for visit & additional information. • Performed customer payment duties including providing receipts & change. • Monitored office entrance to maintain visitor security protocols & prevent unauthorized access. • Using a positive attitude at all times & responding quickly, resolved customer complaints, concerns & other issues to their satisfaction. • Assisted front office staff by taking initiative to help upper management & coordinate events. • Responsible for maintaining & restocking office inventory. • Enhance positive first impressions to every visitor by keeping reception area clean & organized. Show less