Experience

Westech Group

• India
• Security and Investigations
• 1 - 100 Employee

• Marketing & Cutsomer Retention

  • Jan 2018 - Present



AXPRESS LOGISTICS INDIA PRIVATE LIMITED

• India
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Area Operations Manager

  • Jan 2017 - Present



d.light

• United States
• Renewable Energy Semiconductor Manufacturing
• 500 - 600 Employee

• Sales & Operations

  • Dec 2011 - Jan 2017

  Maintaining records of bills, material receipt notes and payment etc. Making sales invoice on Navision and send to Warehouse for dispatch. Check invoices against service requests and verify invoices Ensured correct allocation of resources to meet delivery schedules. Plan and Supervise the domestic shipments. Freight negotiations with Logistics Vendors. Organize shipments with branch offices, suppliers and customers. Interface with vendors and clients to ensure proper… Show more Maintaining records of bills, material receipt notes and payment etc. Making sales invoice on Navision and send to Warehouse for dispatch. Check invoices against service requests and verify invoices Ensured correct allocation of resources to meet delivery schedules. Plan and Supervise the domestic shipments. Freight negotiations with Logistics Vendors. Organize shipments with branch offices, suppliers and customers. Interface with vendors and clients to ensure proper delivery of shipment Managing the supply chain and all import & export logistics. Inventory Management and stock control Prepare purchase orders, follow-up, filling and documentation Making secondary sales of Felied Force Team. Interact with third party logistics service providers Coordinate deliveries for repaired or returned items Following for the C form quarterly with Customers Show less Maintaining records of bills, material receipt notes and payment etc. Making sales invoice on Navision and send to Warehouse for dispatch. Check invoices against service requests and verify invoices Ensured correct allocation of resources to meet delivery schedules. Plan and Supervise the domestic shipments. Freight negotiations with Logistics Vendors. Organize shipments with branch offices, suppliers and customers. Interface with vendors and clients to ensure proper… Show more Maintaining records of bills, material receipt notes and payment etc. Making sales invoice on Navision and send to Warehouse for dispatch. Check invoices against service requests and verify invoices Ensured correct allocation of resources to meet delivery schedules. Plan and Supervise the domestic shipments. Freight negotiations with Logistics Vendors. Organize shipments with branch offices, suppliers and customers. Interface with vendors and clients to ensure proper delivery of shipment Managing the supply chain and all import & export logistics. Inventory Management and stock control Prepare purchase orders, follow-up, filling and documentation Making secondary sales of Felied Force Team. Interact with third party logistics service providers Coordinate deliveries for repaired or returned items Following for the C form quarterly with Customers Show less



Elanpro

• India
• Commercial and Industrial Machinery Maintenance
• 1 - 100 Employee

• Operations & Transportation In-charge

  • Feb 2010 - Nov 2011

  Managing 3PL at Parts Centre for complete operations. Coordinating with Purchase and Factory for material planning to be received at warehouse. Complete transporter coordination with Warehousing team and Customers. To coordinate for trainings to staff through external agency. Vendor development for packaging and branding Developing new packing for more parts. MIS generation & distribution for sales & stock, across all branches daily. Monitoring customer… Show more Managing 3PL at Parts Centre for complete operations. Coordinating with Purchase and Factory for material planning to be received at warehouse. Complete transporter coordination with Warehousing team and Customers. To coordinate for trainings to staff through external agency. Vendor development for packaging and branding Developing new packing for more parts. MIS generation & distribution for sales & stock, across all branches daily. Monitoring customer complaints. Monitoring and controlling of expenses incurred for running operations by 3PL. Coordinating vendor payments and PO’s. Show less Managing 3PL at Parts Centre for complete operations. Coordinating with Purchase and Factory for material planning to be received at warehouse. Complete transporter coordination with Warehousing team and Customers. To coordinate for trainings to staff through external agency. Vendor development for packaging and branding Developing new packing for more parts. MIS generation & distribution for sales & stock, across all branches daily. Monitoring customer… Show more Managing 3PL at Parts Centre for complete operations. Coordinating with Purchase and Factory for material planning to be received at warehouse. Complete transporter coordination with Warehousing team and Customers. To coordinate for trainings to staff through external agency. Vendor development for packaging and branding Developing new packing for more parts. MIS generation & distribution for sales & stock, across all branches daily. Monitoring customer complaints. Monitoring and controlling of expenses incurred for running operations by 3PL. Coordinating vendor payments and PO’s. Show less



MICRO WAREHOUSING

• Gurgaon, India

• Sr. Executive in Transportation & Customer Coordinator

  • Oct 2009 - Feb 2010

  Customer Coordination:- Handling key accounts like Radio Frequency System & Elanpro Appliances. Managing all inward & outward consignments & helping the customer with accurate physical Inventory available at any given point of time. Sending daily Activity reports to customer stating the In, Outs & balance material available along With ageing. Resolving queries raised by customer in time bound frame. Visiting customer premises to understand the specific project… Show more Customer Coordination:- Handling key accounts like Radio Frequency System & Elanpro Appliances. Managing all inward & outward consignments & helping the customer with accurate physical Inventory available at any given point of time. Sending daily Activity reports to customer stating the In, Outs & balance material available along With ageing. Resolving queries raised by customer in time bound frame. Visiting customer premises to understand the specific project requirement & provide a comfort level. Transportation:- Managing & coordinating for Transportation activities from all warehouses of company at Different location like Mumbai, Chennai, Kolkata, Bangalore, Delhi, Gurgaon etc. Follow ups for shipments with vendors, warehouse & at customer level. Taking quotes from different vendors & then finalizing the economical & best quote. Execution of shipments upon customer instructions after checking the documents as per Different availability. Taking care of issue related to damages and subsequently coordinating with customer for COF/ damage certificates. Arranging Pod’s along with bills for verification. Taking Care of Shipment Clearance at JNPT Port. Warehousing:- Fixing of Appointment with the Customers and Attending a meeting. Instructing & coordinating with different warehouse executive for receipt & dispatch. Reconcile the Inventory of Stock at the End on the month and sent the Reconcile the Data to Customer. Following with the Vendors & Customers for the Billing & Payments. Show less Customer Coordination:- Handling key accounts like Radio Frequency System & Elanpro Appliances. Managing all inward & outward consignments & helping the customer with accurate physical Inventory available at any given point of time. Sending daily Activity reports to customer stating the In, Outs & balance material available along With ageing. Resolving queries raised by customer in time bound frame. Visiting customer premises to understand the specific project… Show more Customer Coordination:- Handling key accounts like Radio Frequency System & Elanpro Appliances. Managing all inward & outward consignments & helping the customer with accurate physical Inventory available at any given point of time. Sending daily Activity reports to customer stating the In, Outs & balance material available along With ageing. Resolving queries raised by customer in time bound frame. Visiting customer premises to understand the specific project requirement & provide a comfort level. Transportation:- Managing & coordinating for Transportation activities from all warehouses of company at Different location like Mumbai, Chennai, Kolkata, Bangalore, Delhi, Gurgaon etc. Follow ups for shipments with vendors, warehouse & at customer level. Taking quotes from different vendors & then finalizing the economical & best quote. Execution of shipments upon customer instructions after checking the documents as per Different availability. Taking care of issue related to damages and subsequently coordinating with customer for COF/ damage certificates. Arranging Pod’s along with bills for verification. Taking Care of Shipment Clearance at JNPT Port. Warehousing:- Fixing of Appointment with the Customers and Attending a meeting. Instructing & coordinating with different warehouse executive for receipt & dispatch. Reconcile the Inventory of Stock at the End on the month and sent the Reconcile the Data to Customer. Following with the Vendors & Customers for the Billing & Payments. Show less



AFL PVT LTD

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service. Executive

  • Sep 2007 - Sep 2009

  Generating quarterly/half yearly/yearly Product wise reports and performance analysis. Instant feedback with respect to queries, rigorous follow/up with clients To collate various database for MIS & Prepare report for service level Performance which is more compatible & accessible to our hierarchical superior Coordination with customer for their enquiries & request. Understand the Requirement of the customer & accordingly giving proper logical logistics… Show more Generating quarterly/half yearly/yearly Product wise reports and performance analysis. Instant feedback with respect to queries, rigorous follow/up with clients To collate various database for MIS & Prepare report for service level Performance which is more compatible & accessible to our hierarchical superior Coordination with customer for their enquiries & request. Understand the Requirement of the customer & accordingly giving proper logical logistics solutions. Interfacing with clients for suggesting the most viable service range and cultivating Relations with them for securing repeat business. Working closely with client to maxim yield at customer’s process front. Show less Generating quarterly/half yearly/yearly Product wise reports and performance analysis. Instant feedback with respect to queries, rigorous follow/up with clients To collate various database for MIS & Prepare report for service level Performance which is more compatible & accessible to our hierarchical superior Coordination with customer for their enquiries & request. Understand the Requirement of the customer & accordingly giving proper logical logistics… Show more Generating quarterly/half yearly/yearly Product wise reports and performance analysis. Instant feedback with respect to queries, rigorous follow/up with clients To collate various database for MIS & Prepare report for service level Performance which is more compatible & accessible to our hierarchical superior Coordination with customer for their enquiries & request. Understand the Requirement of the customer & accordingly giving proper logical logistics solutions. Interfacing with clients for suggesting the most viable service range and cultivating Relations with them for securing repeat business. Working closely with client to maxim yield at customer’s process front. Show less



Trackon Courier

• New Delhi Area, India

• Customer Service. Executive

  • Feb 2007 - Aug 2007

  Resolve the escalated cases of the customer to satisfy their expectations. Keeping track record of international shipments. Educate customer and resolve their queries proactively. Ensure timely & error Service providing to Customer & Business partner. Follow ups for all the shipments of given accounts Resolving queries raised by customer in time bound frame. Taking care of issue related to damages and subsequently coordinating with customer for COF/damage… Show more Resolve the escalated cases of the customer to satisfy their expectations. Keeping track record of international shipments. Educate customer and resolve their queries proactively. Ensure timely & error Service providing to Customer & Business partner. Follow ups for all the shipments of given accounts Resolving queries raised by customer in time bound frame. Taking care of issue related to damages and subsequently coordinating with customer for COF/damage certificates. Arranging Pod’s along with bills for verification. Proper checking of all Sales Tex documents & Vat forms. Receive record, action and resolve customer inquiry / customer complaints in coordination with the respective business personnel as per the escalation matrix. Initiate outbound calls to the customer for inquiry, complaint feedback / status calls, courtesy calls. Show less Resolve the escalated cases of the customer to satisfy their expectations. Keeping track record of international shipments. Educate customer and resolve their queries proactively. Ensure timely & error Service providing to Customer & Business partner. Follow ups for all the shipments of given accounts Resolving queries raised by customer in time bound frame. Taking care of issue related to damages and subsequently coordinating with customer for COF/damage… Show more Resolve the escalated cases of the customer to satisfy their expectations. Keeping track record of international shipments. Educate customer and resolve their queries proactively. Ensure timely & error Service providing to Customer & Business partner. Follow ups for all the shipments of given accounts Resolving queries raised by customer in time bound frame. Taking care of issue related to damages and subsequently coordinating with customer for COF/damage certificates. Arranging Pod’s along with bills for verification. Proper checking of all Sales Tex documents & Vat forms. Receive record, action and resolve customer inquiry / customer complaints in coordination with the respective business personnel as per the escalation matrix. Initiate outbound calls to the customer for inquiry, complaint feedback / status calls, courtesy calls. Show less