Experience

BlueBonnet DSD Inc.

• United States
• Food & Beverages
• 1 - 100 Employee

• Account Director

  • Jul 2019 - Present



Altitude Trampoline Parks

• United States
• Entertainment Providers
• 200 - 300 Employee

• Groups Coordinator/Operations Manager

  • Aug 2016 - Present

  Altitude Trampoline Park, Grapevine, TX August 2016 - Present Sales and Marketing Manager/Operations Manager/Group Coordinator Responsible for reaching out to schools/churches/sports teams for group events • Set up group events weekly for the park • Involved in schools/churches around the area to set up fundraiser nights to help increase sales and provided a percentage to the schools. Responsible for daily operations, training and customer experience • Performed park opening and/or closing shifts • Managed, trained, monitored staff of 20 plus employees • Reinforced a customer service mentality and ensured all employees were focused on serving the customer at all times • Cash/deposit responsibility daily • Immediately and respectfully resolved guest requests. Reported guest complaints to immediate supervisor and assisted in resolving such complaints. • Managed day to day operations through building day work agendas, training staff and controlling shift labor. • Interacted with new customers every day and built strong relationships through communication and customer service. Responsible for reaching out to customers and booking/organizing/setting-up birthday parties • Developed and implemented a marketing plan to help increase customer satisfaction as well as providing customers with bounce back discounts through Mail Chimp. • Made follow-up calls to customers on booking their child’s party. • Helped with party set-ups and confirmation calls • Communicated with vendors for birthday party food (Marcos Pizza and Chick-fil-a) Show less



SONIC Drive-In

• United States
• Restaurants
• 700 & Above Employee

• Managing Partner

  • Mar 2015 - Jan 2016

  Managing Partner – Store OperationsResponsible for store promotion, daily operations, training and customer experience• Managed, trained, monitored and coached crew/team members, carhops and skating carhops• Directed and assigned drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards• Adhered to and monitored employee compliance of the drive-in employee handbook, policies and practices• Performed restaurant opening and/or closing duties• Prepared employee work schedule; monitored and made appropriate adjustments to restaurant staffing levels• Monitored and maintained restaurant inventory levels. • Placed orders for food, paper and other supplies within cost control procedures• Completed and maintained all drive-in restaurant employment related records and payroll records• Reinforced a customer service mentality and ensured all employees were focused on serving the customer at all times• Immediately and respectfully resolved guest requests. Reported guest complaints to immediate supervisor and assisted in resolving such complaints.• Interviewed and hired restaurant crew and management team members to achieve proper staffing levels• Prepared all necessary operational reports. Developed appropriate action plans to resolve unfavorable financial and/or sales trends.• Developed and implemented a marketing plan to help increase customer satisfaction as well as providing customers with bounce back coupons. • Involved in schools/churches around the area to set up fundraiser nights to help increase sales and provided a percentage to the schools.• Managed day to day operations through building day work agendas, training staff and controlling shift labor.• Interacted with new customers every day and built strong relationships through communication and customer service.• Ensured that food was delivered in a clean, safe and efficient manner• Staff responsibility : 20 + Show less

• Managing Partner

  • Oct 2010 - Mar 2015

  Managing Partner – Store OperationsResponsible for store promotion, daily operations, training and customer experience• Managed, trained, monitored and coached crew/team members, carhops and skating carhops• Directed and assigned drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards• Adhered to and monitored employee compliance of the drive-in employee handbook, policies and practices• Performed restaurant opening and/or closing duties• Prepared employee work schedule; monitored and made appropriate adjustments to restaurant staffing levels• Monitored and maintained restaurant inventory levels. • Placed orders for food, paper and other supplies within cost control procedures• Completed and maintained all drive-in restaurant employment related records and payroll records• Reinforced a customer service mentality and ensured all employees were focused on serving the customer at all times• Immediately and respectfully resolved guest requests. Reported guest complaints to immediate supervisor and assisted in resolving such complaints.• Interviewed and hired restaurant crew and management team members to achieve proper staffing levels• Prepared all necessary operational reports. Developed appropriate action plans to resolve unfavorable financial and/or sales trends.• Developed and implemented a marketing plan to help increase customer satisfaction as well as providing customers with bounce back coupons. • Involved in schools/churches around the area to set up fundraiser nights to help increase sales and provided a percentage to the schools.• Managed day to day operations through building day work agendas, training staff and controlling shift labor.• Interacted with new customers every day and built strong relationships through communication and customer service.• Ensured that food was delivered in a clean, safe and efficient manner• Staff responsibility : 20 + Show less

• Managing Partner

  • May 2010 - Oct 2010

  Managing Partner – Store OperationsResponsible for store promotion, daily operations, training and customer experience• Managed, trained, monitored and coached crew/team members, carhops and skating carhops• Directed and assigned drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards• Adhered to and monitored employee compliance of the drive-in employee handbook, policies and practices• Performed restaurant opening and/or closing duties• Prepared employee work schedule; monitored and made appropriate adjustments to restaurant staffing levels• Monitored and maintained restaurant inventory levels. • Placed orders for food, paper and other supplies within cost control procedures• Completed and maintained all drive-in restaurant employment related records and payroll records• Reinforced a customer service mentality and ensured all employees were focused on serving the customer at all times• Immediately and respectfully resolved guest requests. Reported guest complaints to immediate supervisor and assisted in resolving such complaints.• Interviewed and hired restaurant crew and management team members to achieve proper staffing levels• Prepared all necessary operational reports. Developed appropriate action plans to resolve unfavorable financial and/or sales trends.• Developed and implemented a marketing plan to help increase customer satisfaction as well as providing customers with bounce back coupons. • Involved in schools/churches around the area to set up fundraiser nights to help increase sales and provided a percentage to the schools.• Managed day to day operations through building day work agendas, training staff and controlling shift labor.• Interacted with new customers every day and built strong relationships through communication and customer service.• Ensured that food was delivered in a clean, safe and efficient manner• Staff responsibility : 20 + Show less

• General Manager

  • Aug 2009 - May 2010

  Managing Partner – Store OperationsResponsible for store promotion, daily operations, training and customer experience• Managed, trained, monitored and coached crew/team members, carhops and skating carhops• Directed and assigned drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards• Adhered to and monitored employee compliance of the drive-in employee handbook, policies and practices• Performed restaurant opening and/or closing duties• Prepared employee work schedule; monitored and made appropriate adjustments to restaurant staffing levels• Monitored and maintained restaurant inventory levels. • Placed orders for food, paper and other supplies within cost control procedures• Completed and maintained all drive-in restaurant employment related records and payroll records• Reinforced a customer service mentality and ensured all employees were focused on serving the customer at all times• Immediately and respectfully resolved guest requests. Reported guest complaints to immediate supervisor and assisted in resolving such complaints.• Interviewed and hired restaurant crew and management team members to achieve proper staffing levels• Prepared all necessary operational reports. Developed appropriate action plans to resolve unfavorable financial and/or sales trends.• Developed and implemented a marketing plan to help increase customer satisfaction as well as providing customers with bounce back coupons. • Involved in schools/churches around the area to set up fundraiser nights to help increase sales and provided a percentage to the schools.• Managed day to day operations through building day work agendas, training staff and controlling shift labor.• Interacted with new customers every day and built strong relationships through communication and customer service.• Ensured that food was delivered in a clean, safe and efficient manner• Staff responsibility : 20 + Show less

• Assistant Manager

  • Apr 2006 - Aug 2009

  Assistant ManagerResponsible for daily operations, training and customer experience• December 2008 – January 2009: Traveled to Greencastle, Indiana as part of the A-team to train employees with no prior experience for an opening of a new Sonic Drive-In• August 2009: Traveled to Belvidere, Illinois as part of the A-team to train employees with no prior experience for an opening of a new Sonic Drive-In