Experience

Atento Guatemala

• Guatemala
• Telecommunications
• 1 - 100 Employee

• Technical Support Specialist

  • Sep 2019 - Present

  I have worked in the customer service and online banking support areas during my work time in Atento. The main role as an agent is to identify and resolve potential problems and concerns that a customer may experienced with his or her bank account. The customer service experience is the door that BBVA has to keep a good relationship with its customers. I have worked in the customer service and online banking support areas during my work time in Atento. The main role as an agent is to identify and resolve potential problems and concerns that a customer may experienced with his or her bank account. The customer service experience is the door that BBVA has to keep a good relationship with its customers.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Mar 2018 - Apr 2019

  As a customer service agent, I provided resolutions to address customer’s issues, tasks, and requests. The company introduced me into a program called: RIGHT, which helped me improve my customer service skills to provide a better service experience to the customers. As a customer service agent, I provided resolutions to address customer’s issues, tasks, and requests. The company introduced me into a program called: RIGHT, which helped me improve my customer service skills to provide a better service experience to the customers.