Experience

Yates Insurance Agency

• Insurance
• 1 - 100 Employee

• IT Support Technician

  • Sep 2007 - Present

  Support management team of 3 senior executives along with providing technical customer support to over 100 internal customers daily. Support with current office technology and software applications, including preparation of spreadsheets and presentations. Maintains pricing, purchasing of office equipment and service contracts for 100 employees. Track and manage calendar and travel along with ongoing vendor relations for senior staff of 4. Daily experience with accounts receivables and account reconciliation within accounting department. Support daily operations of IT department of 4, create work flow, prepared monthly and weekly reports. Show less



Greatwest Healthcare

• Administrative Coordinator

  • Apr 2006 - Jul 2007

  Coordinate & manage office staff for events and projects, including executing comprehensive project planning, employee scheduling, assignments, problem solving recommendations and supervision of desired outcomes. Responsible for management of Stop Loss Policy accounts including relationship management, creating/responding to RFP’s on behalf of Senior Underwriters. Accommodated significant increase in production (from 70 to as many as 300 accounts completed) within 1 year without need for additional support staff or supervision. Transcribed data into Excel worksheets and entered data for use in preparing documents and adjusting accounts. Catalogued standardized word-processing clauses to expedite document processing and project completion utilizing Microsoft word.Accountable for evaluation and rating of new business and renewals; ensured accurate and timely policy issuance. Show less



AIG- American International Group (Chartis Group)

• Administrative Coordinator

  • Oct 1998 - Mar 2006

  Provided support to 1 C-level executives Responsible for interpreting client data, performing and understanding trend analysis and identifying new clients. Consistently received positive internal customer feedback for prompt and accurate work; met 100% project deadlines, promoted thru 2 levels as an insurance rater. Functioned in underwriting procedures including technical analyst, renewals, endorsements, and cancellations. Created and maintained spreadsheets to track, analyze, and validate balances, and postings of premiums. Eliminated 2 years of filing backlog; created new filling systems and procedures that ensured critical material was easily accessible at all time for auditor review. Show less



Grady Healthcare Systems

• United States
• Hospitals and Health Care

• Admission Representative

  • Jan 2000 - Oct 2002

  Coordinated department training on new database for Safety, Administration, and Compliance departments. Coordinated and expedited the flow of patients through the admissions process determining patient disposition and direction while exhibiting excellent customer service skills. Coordinated department training on new database for Safety, Administration, and Compliance departments. Coordinated and expedited the flow of patients through the admissions process determining patient disposition and direction while exhibiting excellent customer service skills.