Experience

St Regis San Francisco

• United States
• Hospitality
• 1 - 100 Employee

• Senior Revenue Manager

  • May 2022 - Present



Houston Cityplace Marriott at Springwoods Village

• Spring, texas

• Revenue Manager

  • Apr 2019 - May 2022



Sheraton Suites Market Center

• Dallas/Fort Worth Area

• Area Revenue Manager

  • Jan 2018 - May 2022



Sheraton Los Angeles Gateway

• Hospitality
• 1 - 100 Employee

• Revenue Manager

  • Aug 2016 - Dec 2017



W Hotels

• Hospitality
• 700 & Above Employee

• Sales Reporting System Analyst

  • Nov 2014 - Jul 2016

  •Manage monthly SIP process and data input. •Manage quarterly payouts for sales managers in SIP. •Manage incentive calculations for individual and team production in a timely manner. •Plan and assist in the analyzing of reports to determine appropriate sales, catering and BT production goals. •Ensure that all group sales contracts are in compliance of all standard guidelines •Accurately generate and process all reports for sales, catering, BT, and revenue management. •Prepare group quotes in ISAC and turn quotes definite. •Input rooming list in Galaxy and create a stargroup page. •Assist revenue team with inputting reservations into Lightspeed. •Run and manage cancellation and no show reports. •Support director of revenue management and revenue manager with reports. •Run and develop a variety of crystal reports, four month pace, monthly statistics, and 14-day forecast. •Manage all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction. •Perform other duties and responsibilities as assigned. Show less



Waldorf Astoria Monarch Beach Resort & Club

• United States
• Hospitality
• 100 - 200 Employee

• Group Reservations Coordinator at St. Regis

  • Mar 2014 - Nov 2014

  •Provide excellent service consistent with the property’s core service standards and brand attributes. •Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. •Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract. •Post and balance advance deposit refund requests for individual reservations, convention bookings, wedding bookings and small group booking. •Initiate deposit refunds for non-group reservations. •Monitor group cut-off dates and review with Sales or group contact. •Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly. •Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction. •Meet with clients and provide reports on a timely manner. •Finish the resume; pick up report on timely manner. Show less



The Westin Los Angeles Airport

• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • May 2013 - Mar 2014

  •Greet and welcome guests upon arrival and make their stay memorable. Register guests into the computer, verifying registration, address, and credit information for a 740 room property. •Promote the Starwood Preferred Guest program and provide recognition and benefits to all present members. •Accept payment for guest’s accounts at time of registration and check out. •Worked a required number of desk shifts each week. •Answered inquiries pertaining to hotel policies and services. •Maintained accurate records including, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, and credit cards. •Received and resolved guest complaints and issues. Show less