Experience

World of Words (A unit of Raft Services)

• India
• Advertising Services
• 1 - 100 Employee

• Business Unit Head

  • Dec 2022 - Present



Raft Services

• Human Resources Services
• 1 - 100 Employee

• Mental Health Practitioner

  • Dec 2022 - Present



Funberry Creative

• Advertising Services
• 1 - 100 Employee

• General Manager

  • May 2019 - Nov 2022

  Handle website designing work from start to finish, including, drawing wireframes, writing content, designing logos, banners, and all other visual elements; Coming up with design concepts, ideas, and content for print ads, videos, posters, social media posts, thumbnails, brochures, resumes, etc.; Create content and training modules; Client and account management. Handle website designing work from start to finish, including, drawing wireframes, writing content, designing logos, banners, and all other visual elements; Coming up with design concepts, ideas, and content for print ads, videos, posters, social media posts, thumbnails, brochures, resumes, etc.; Create content and training modules; Client and account management.



Sampurna Montfort College - India

• India
• Higher Education
• 1 - 100 Employee

• Trainee Counsellor

  • 2016 - 2017

  Completed more than 750 direct hours of individual counselling, couple counselling, family therapy, group therapy as well as handling daily calls on the suicide helpline. Have worked with client issues such as Child sexual abuse, Low self esteem, Body image issues, Single parent issues, Alcoholism in the family, Suicidal ideation, Relationship issues, Sexual harassment, Couple issues, and various others related to Phase of life. Completed more than 750 direct hours of individual counselling, couple counselling, family therapy, group therapy as well as handling daily calls on the suicide helpline. Have worked with client issues such as Child sexual abuse, Low self esteem, Body image issues, Single parent issues, Alcoholism in the family, Suicidal ideation, Relationship issues, Sexual harassment, Couple issues, and various others related to Phase of life.



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Planning Assistant

  • 2011 - 2013

  Preparing and comparing statistical reports based on the tonnages and revenue earned by Emirates Sky Cargo freighters and charters; Update and amend crew briefing sheet and amend the crew portal accordingly; Cross verifying various invoices with regards to catering, ground handling, cargo handling, fuel uplifts etc.; Collating and updating database on weekly and monthly basis with details of various flight operations. Preparing and comparing statistical reports based on the tonnages and revenue earned by Emirates Sky Cargo freighters and charters; Update and amend crew briefing sheet and amend the crew portal accordingly; Cross verifying various invoices with regards to catering, ground handling, cargo handling, fuel uplifts etc.; Collating and updating database on weekly and monthly basis with details of various flight operations.



Al Rostamani International Exchange

• United Arab Emirates
• Financial Services
• 100 - 200 Employee

• Customer Service Executive

  • 2007 - 2008

  Updating and verifying all transactions (Mail / Telex transfers and Multi Currency) carried out during the day; Attending walk-in customers, and handling / solving client queries on a daily basis; Periodically auditing files and reports, and ensuring that all procedures and rules are strictly followed as per the UAE Central Bank. Updating and verifying all transactions (Mail / Telex transfers and Multi Currency) carried out during the day; Attending walk-in customers, and handling / solving client queries on a daily basis; Periodically auditing files and reports, and ensuring that all procedures and rules are strictly followed as per the UAE Central Bank.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Customer Manager

  • 2005 - 2007

  Make Collection calls for Aged Debts accounts- 90+, timely follow-up of payments, resolving customer queries, as well as review of accounts month on month for processes from both the UK and Northern Ireland; Maintaining the tracker for Duplicate Payments and periodical submission of status reports to the Stabilization team; Was selected to go onsite to the UK for Knowledge Transfer; Build excellent Client as well as Customer rapport, and aid in retaining business and ensure customer satisfaction. Show less



GE Countrywide

• Chennai, Coimbatore

• Relationship Manager

  • 2002 - 2004

  Develop a portfolio of personal loans through procedural appraisal and lending of personal loans to individuals and firms in a qualitative way which in turn helped me single handedly manage and organize the launch of the ‘Personal Loans’ section in the Coimbatore Branch; Ensure credit and collection of the new and assigned portfolios and maintain the portfolio’s by following up on delinquencies and monitoring conduct of loans periodically. Develop a portfolio of personal loans through procedural appraisal and lending of personal loans to individuals and firms in a qualitative way which in turn helped me single handedly manage and organize the launch of the ‘Personal Loans’ section in the Coimbatore Branch; Ensure credit and collection of the new and assigned portfolios and maintain the portfolio’s by following up on delinquencies and monitoring conduct of loans periodically.



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Process Associate / Part-time Trainer

  • 2001 - 2002

  Handled two processes at the same time – Collections Department & part-time E-com Training (Voice & Accent and, Soft – skills; Analyze E-Communication solutions to improve the quality of the calls and provide personal or group feedback and training to enhance the team’s efficiency; As an E-Com trainer, monitor, review and evaluate outbound calls and mentor the new comers; Make Collection calls for Aged Debts accounts- 90+ and follow-up of payments for the US process; Deliver quality service by adhering to stringent GE quality standards and compliance. Show less