Experience

Concur - Consent Manager

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Manager

  • Dec 2022 - Present

  - Manage and coordinate the team's activities to ensure efficient and effective performance. - Implement and enforce personal data protection policies and procedures to comply with relevant regulations and best practices. - Collaborate with other departments to ensure proper handling and storage of personal data in accordance with data protection laws. - Responsible for the hiring process, including sourcing candidates, conducting interviews, and making hiring decisions. - Develop… Show more - Manage and coordinate the team's activities to ensure efficient and effective performance. - Implement and enforce personal data protection policies and procedures to comply with relevant regulations and best practices. - Collaborate with other departments to ensure proper handling and storage of personal data in accordance with data protection laws. - Responsible for the hiring process, including sourcing candidates, conducting interviews, and making hiring decisions. - Develop and maintain office administration procedures to streamline workflow and improve efficiency. - Set performance goals and objectives for team members and evaluate their progress regularly Show less



Reliance Home Finance Ltd.

• India
• Financial Services
• 300 - 400 Employee

• Customer Service Representative

  • Oct 2018 - Mar 2023

  Mumbai, Maharashtra, India -Provided exceptional customer service to clients, addressing their inquiries and concerns in a timely and professional manner. -Assisted customers in understanding various financial products and services offered by the company. -Handled inbound and outbound calls to resolve customer issues and complaints effectively. -Maintained accurate records of customer interactions and transactions in the company's database. -Collaborated with other departments to ensure smooth and efficient… Show more -Provided exceptional customer service to clients, addressing their inquiries and concerns in a timely and professional manner. -Assisted customers in understanding various financial products and services offered by the company. -Handled inbound and outbound calls to resolve customer issues and complaints effectively. -Maintained accurate records of customer interactions and transactions in the company's database. -Collaborated with other departments to ensure smooth and efficient resolution of customer queries. -Responded to email inquiries and provided support through online communication channels. -Assisted in the processing of loan applications and guided customers through the application process. -Followed up with customers to ensure their satisfaction and address any further concerns. - Participated in training sessions to enhance product knowledge and customer service skills. - Worked towards achieving customer service targets and KPIs set by the company. - Handled escalated customer issues with a focus on conflict resolution and customer retention. - Assisted in generating reports on customer feedback and trends to help improve overall service quality. Show less