Experience

OYO Arabia

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Auditor and Transformation Lead

  • Apr 2019 - Present

  Responsible for successfull audits and Transformation work. Responsible for successfull audits and Transformation work.



SAP Labs India

• India
• Research Services
• 700 & Above Employee

• Technical Support Engineer

  • Feb 2018 - Present



HCL Infosystems Ltd.

• India
• Information Technology & Services
• 700 & Above Employee

• Desktop Support Engineer

  • Oct 2015 - Nov 2016

  • Provide hands-on and remote end user support for an assigned territory via phone, email, and in person for all assigned technical issues. • Answering technical queries and assisting first and second level support, end-user support, including troubleshooting. • Install new and/or expand existing personal computer based systems, configuring and peripherals. • Troubleshoot, test, and diagnose hardware and software problems for desktops, laptops, printers, phones and phone accessories, and conference room equipment for end-users. • Packaging and deploying operating systems, updates, patches, load new images and configuration changes. • Responsible for installing windows XP, windows 7 and Windows 8 using WDS windows deployment server. • Responsible for setting up user accounts, creation of new users, computers and set the respective properties in Active Directory. • Basic knowledge of Windows server 2008, 2008R2, 2012, 2012R2 such as Installation and configuration. • Basic knowledge of DHCP, DNS, AD, OSI Model, Gateway, Router, Domain controller. • Provide first level support to end user issues pertaining to desktops / laptop, OS, client applications. • Install and maintain network printers, scanners and other network equipment. • Managing daily calls with the help of call management tool / E-help line ticketing tool. • Providing support for more then 500+ desktop having Operating system XP, Win 7 and Win 8. • Responsible for updating the Windows security patches and Antivirus on desktops/laptops. • Installation and configuration of the mail client Microsoft Outlook / Lotus 8.0 with exchange server. • Providing helpdesk support – raising tickets, receiving requests, prioritizing and assigning to other team members. • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors. • Ensure standardized procedures are used for efficient and prompt handling of changes. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Engineer

  • Oct 2011 - Jul 2015

  • Providing end user support by visiting their work stations and remotely for their reported issues. • Performing daily activities such as IT system monitoring, ensuring availability of all IT hardware, and server resources. • Security monitoring to identify any possible intrusions, with installing and updating of Operating System updates and Antivirus. • Active Directory maintenance (Create, change, and delete user accounts upon request). • Responsible for installing windows XP, windows 7 and Windows 8 using WDS windows deployment server. • Responsible for attending calls regarding Laptop, Desktop, and Workstation. • Outlook Configuration via Microsoft exchange account & Outlook related troubleshooting. • Managing daily calls with the help of call management tool / Remedy ticketing tool. • Providing support for more then 700+ desktop having Operating system XP, Win 7. • McAfee antivirus installation and Encryption related troubleshooting. • Basic knowledge of DHCP, DNS, AD, OSI Model, Gateway, Router, Domain controller. • Creation of knowledge base for all issues and resolution given for future help. • Coordinating with Servers teams in order to apply the OU related restrictions. • Coordinating with vendors for hardware parts replacement or new hardware / software procurement. • Coordinating with clients and joining client’s calls at the time of major outages or application down. • Coordinating with Data Centre team in case of Desktop and laptops are not getting the IP from the DHCP server, will fetch the dead IP list with the help of IP scanner tool. • Responsible for closing the assigned tickets with in the given SLA or time period. • Ensure anti-virus updates and security patch updates on the desktops/laptops. • Making the equipment’s inventory for audit purposes. Show less