Experience

Belvilla

• Netherlands
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Relationship Manager

  • Jan 2021 - Present



OYO LIFE India

• India
• Hospitality
• 100 - 200 Employee

• Escalation Manager

  • Oct 2019 - Dec 2020

• Operations Manager

  • Feb 2019 - Sep 2019



Franchise India Holdings Limited

• International Trade and Development
• 1 - 100 Employee

• Client Servicing Manager

  • Feb 2018 - Jan 2019

   Partner with other regions and the executive management to ensure that proper communication between existing clients and prospective clients is achieved.Scheduling key account meetings for Senior Management on their Delhi, Pune, Kolkata, Hyderabad &Ahmedabad. Handling the all subscription complains (through mail & calls) revert them and send the missing issue. Collections of pending amount. Making sure committed activities to clients is delivered on time. Gathering market and Client information and providing feedback. Marinating and updating Business Sheets. Maintaining and updating RO / PO Sheets. Maintaining and updating TFW Sheets. Maintain the weekly inquiries sheet of all advertisers with no. of inquiries. Monthly - Artwork follow-ups for TFW magazine. Manage and update client database on a regular basis & also aggressively follow-up with clients. Maintaining Sales report. Acknowledges clients by responding to emails, texts, and phone calls. Deals with any client complaints and resolves the issue as necessary. Records of inquiries received from clients.



Delhi School of Internet Marketing

• India
• Education Administration Programs
• 1 - 100 Employee

• Manager Client servicing and Operations

  • Sep 2015 - Nov 2017

  • Managed a high-volume workload within a deadline-driven environment. • Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Managed team of 4-5 customer service executives.• Managed all client communications, conflict resolution, and compliance issues.• Managed all the queries / complaints of Franchise owned offices• Managed the accounts of Franchise owned offices• Capable of building strong customer relationships through rapport and interaction• Liaise between customer support team and customers• Analyze clients' complaints, repair trust and provide effective remedies• Support client relationship managers as and when required• Handling customer inquiries, complaints, billing questions and payment extension/service requests• Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.• Collections of the second monetary installments of the course fee.• Induction of clients at the time of starting of the batch.