Experience

UEI Global Education

• India
• Higher Education
• 100 - 200 Employee

• Country Head - Hospitality

  • Jan 2012 - Present

  Country Head - Hospitality Education Smooth functioning of 17 Institutes. Development of Hospitality Curriculum. Foreign University tie-ups. Brand development, web site traffic growth Selection & Recruitment. Academic Development - Faculty Development, Guest Lectures, Industry Integrated Programs, Seminars, Curriculum University Tie-ups. Strategic Consulting, including business development plan Value addition to current programs. Enhancing Gross Enrollment ratio. Fee Structure - Pan India Policy. Industry placements. Generate new development deals for "Opening New Institutes" in Locations within India after market analysis. Show less



Heritage Institute of Hotel & Tourism

• Agra Corporate Office

• Assistant Director

  • Apr 2010 - Dec 2011

  •Responsible for successfully running a three-year Bachelor Degree Programme in Hotel Management, Travel & Tourism (PTU), four-year Bachelor Degree Programme in Hotel Management (UPTU) & two-year Master Degree Programme in Hotel Management (PTU) at Agra, Shimla & Goa Campuses–with more than 4,000 students. •Responsible for successfully running the Capacity Building & VT for Service Providers Programme of Govt. of India. •Responsible for liaising with and compliance of all rules and norms of AICTE, UPTU and PTU (Punjab Technical University). •Solely responsible for Recruitment of all academic staff – from Principals to Lecturers. •Conducting Train-the-Trainer course for teachers. Pre- and Post-training assessment by the students. Conducting workshops to develop Soft Skills training modules. •Providing Training/Consultancy support to the industry. •Team Leader to Beijing (China) for PATA Tomorrow’s Tourism competition. •Achieved 2nd position in Asia, on Tomorrow’s Tourism. •Achieved Best B School award, awarded by Dewang Mehta, Indo Global Education summit & CSR. •Improved Business Performance by 11% (SEGR) focusing on Business Strategy. •Reviewed the Academic / Business model to ensure it meets the current market and is a viable proposition. •Identified actions to increase patronage and revenues •Establishing systems and procedures to ensure consistency, cost control and efficiency, saving time, money and resources to have a positive impact. •Improving personal productivity by coaching on problem management, prioritization, personal organization and effectiveness. •Compilation of curriculum and implementing the same across all three campuses. •Drawing of Heritage Learning and Development, Central Knowledge Base for all Campuses. Leader for content development, lesson design, delivery methodology, audio-visual aids, assessment parameters, etc. •Revenue generation by effective operational implementation. •Performance Appraisal Show less



Reliance Retail

• Retail
• 700 & Above Employee

• Manager Talent Transformation / Business Operations

  • Mar 1997 - Jul 2010

  Manager – HR / Talent Transformation. KRA & Achievements •Developing soft / hard skills. •Content Development on Food Court. •Certified Trainer (ReCeTE) & C.G (Reliance Fresh). •Recruitment and Placement. •Complete Operation Training for Reliance Retail Business. •Designing the Training Calendar. •Training Coaching & Counseling Staff (Sap based training modules) •Certification Process & Performance Review (Trainee / Trainer) •Time frame strategic implementation of new concepts. •Concept designing & module development. •Inter personal skills and personnel Management. •Revenue generation by effective Operational implementation. Manager Business Operations Food KRA & Achievements •Supply Chain Activities, Promotion Management, Margin Fixation, Maintaining of P & L for Food Category. • Achieving Sales target , New Avenues for promoting the business, Managing Operations, Training, Inspecting, Controlling, Motivating, Ensuring discipline, interdepartmental co-ordination & Building Brand Image, • Maintaining optimum stocks at DC / Store. • Conceptualize & implement in-store Visual Merchandising Store Manager : Reliance Fresh (5 Stores) (Additional) KRA & Achievements Sales & Revenue •Identified 2 model store and turned them into a profit making venture within a span of Three Months. Quarterly turnover 4.60 Crores. •Prepared & achieved sales & expenditure budget of the store. •Plan & achieve margins across the categories to achieve bottom line. •Operations •People Management •Marketing •Space Management •Shop in Shop •Customer Service •Inventory Management •Visual Merchandising •Liaisoning •Competition Mapping •SWOT Analysis of Store Operations. •Controlling Pilferage Show less



Heritage Institute of Hotel & Tourism

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  • Jan 2010 - Jan 2010

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IHM Gwalior

• Gwalior

• Lecturer

  • Jan 2003 - Mar 2007

  I.H.M. Gwalior Affiliated To National Council, Govt. Of India, Responsible For F&B Operations. Teaching F&B Service To 2nd Year, Personality Development Program, To 1st Year, F&B Management To 3rd Year and Supervisory Management To P.G. in Accommodation Operations. KRA & Achievements : • Worked on a project under the scheme of, “Capacity Building for Service Providers” sponsored by govt. of India, Tourism Department H.R.D. Division. 1. Hotel Management Training 2. Taxi Driver (Service Building Capacity) 3. Small Hotel Service (Service Building Capacity) • Organized theme lunches i.e. Punjabi village touch, Rajasthani touch with a team of 3rd year students, as a Management / Event organizing learning process. • Developed Audio Video module on Restaurant Operations. • Appointed as faculty for setting Examination Papers for all India (Food & Beverage). • Appointed faculty by National Council for Evaluation of Final Term Examination Papers. • Appointed by IHM Gwalior, to undergo 15 days Learning and Development workshop at, “THE TRIDENT AGRA”. • Student and Staff motivational activities. • Responsible for Conceptualizing, Planning and Starting of a New Training Restaurant • Repair and Maintenance of Food and Beverage Outlets. • Responsible for all Costs Heads. Show less



TAJ RESIDENCY HOTEL

• Lucknow

• Catering Assistant / Assistant Manager

  • May 1996 - Dec 2002

  110 Rooms Five Star Business Hotel having Extensive Food and Beverage Facilities belonging to The Taj Group of Hotels. Joined this Hotel on 1st May 1996 and was Responsible as In-Charge of Sahib Café, Room Service, Banquets, Oudhyana (Specialty Restaurant) in Subsequent Period, Reporting to Asst. Food and Beverage Manager. KRA & Achievements : BUSINESS STRATEGY PLANNING: Handled Food & Beverage outlets (Operations) whereby, was required to meet the sales objectives with the help of a team. Planning their monthly activities & targets, sales forecast, indenting for stocks & inventory management. EXECUTION: Conceptualized, Developed & Implemented Periodic Sales Promotional Schemes, Packaging Inputs Judiciously to suit multifarious markets to enhance effectiveness. MONITORING & CONTROL: Monitored Activities of Catering Assistants / Captains / Stewards as an Outlet In charge. TRAINING: Training and Cross Training Staff, Time Frame Strategic Implementation of New Concepts, Revenue Generation by Effective Operational Implementation and Created Modules for Food and Beverage. Show less



PARK HOTEL, CALCUTTA

• Kolkata

• Captain

  • Feb 1996 - Apr 1996

  115 Rooms and Suits, Centrally Air - Conditioned with three Restaurants, two of them being Specialty Restaurants with Extensive Banqueting Facilities. 115 Rooms and Suits, Centrally Air - Conditioned with three Restaurants, two of them being Specialty Restaurants with Extensive Banqueting Facilities.



CENTAUR HOTEL, MUMBAI

• Mumbai

• Captain

  • Aug 1995 - Dec 1995

  225 Centrally Air-Conditioned rooms with four Restaurants, three of them being Specialty Restaurants with Extensive Banqueting Facilities. 225 Centrally Air-Conditioned rooms with four Restaurants, three of them being Specialty Restaurants with Extensive Banqueting Facilities.



THE OBEROI GRAND, CALCUTTA

• Kolkata

• Industrial Trainee

  • Oct 1993 - Mar 1994

  250 Rooms and Suites Centrally Air -Conditioned, Members of the Leading Hotels of the World, A British Air Ways Partnership Hotel. 250 Rooms and Suites Centrally Air -Conditioned, Members of the Leading Hotels of the World, A British Air Ways Partnership Hotel.