Experience

UNITED KING

• Pakistan
• Food and Beverage Services
• 1 - 100 Employee

• Senior Sales Operations Executive

  • Jun 2021 - Present

  • LAISON WITH SALES AND MARKETING DEPARTMENT TO REFINE LEAD QUALIFICATION PROCESS, ANALYZE AND REPORT ON MARKETING& SALES PERFORMANCE WITH REPORTING AND DASHBOARDS Develop and maintain prime marketing operations relations with particular set of business partners. • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management. • Serve as primary system administrator for the Sales environment with 800+ users, managing basic admin functions including corporate account maintenance, reports and dashboards, workflows, and other routine tasks. • DIRECT AND SUPERVISE RETAIL STAFF ACROSS SEVERAL RETAIL OUTLETS TO ENSURE THEY MEET SET OBJECTIVES. • Maintain Inventory vs. Sales Analysis Aging Reports & Debtors receivables Reports for Management. • Plan, and summarize receivables for required customers • Provide support to sales team & online sales support team & MONITOR THE ACTIVITIES OF THE CUSTOMER SERVICE DEPARTMENT OF RETAIL OUTLETS TO ENSURE A SATISFIED CLIENTELE. • Markets products by managing staff; maintaining response operations; maintaining quality ratings. • Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions. • RESPONSIBLE FOR PROPER RECOVERY ON TIME WITH SYSTEM MANAGEMENT FROM CORPORATE AND DAILY CUSTOMERS. Show less



Al Ashraf Group of Companies

• Karāchi, Sindh, Pakistan

• Sales & Marketing Operations

  • Mar 2020 - Apr 2021

  • SUPERVISION, MARKET KNOWLEDGE, SUBORDINATE INVOLVEMENT, PLANNING, QUALITY FOCUS, RESOLVING CONFLICT, CUSTOMER SERVICE, MANAGING PROCESSES, PRESENTATION SKILLS, TECHNICAL UNDERSTANDING, FINANCIAL PLANNING AND STRATEGY. • Develop and maintain prime marketing operations relations with particular set of business partners. • Forecast and identify areas enhancing client-centric value plus improve marketing-return-on-investment for entire business. • Coordinate with marketing operations team to report and analyze initiatives. • Develop and conduct training to assure all pretentious staff maintain working knowledge of marketing systems and recommend best practices. • Plan, Conduct & Implement Social Media Marketing including ATL & BTL Activities. • Branding & promoting Product & Analyzing KPI’s • Markets products by managing staff; maintaining response operations; maintaining quality ratings. • Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions. Show less



Mehran Spice & Food Industries

• Pakistan
• Food and Beverage Manufacturing
• 300 - 400 Employee

• Senior Executive Brand Management Sales and Marketing

  • Dec 2019 - Mar 2020

  • HANDLING & MONITORING OPERATIONS OF LOCAL & MODERN TRADE NATIONWIDE. • DEVELOPING STRATEGIES AND MANAGING MARKETING CAMPAIGNS ACROSS COUNTRY, BROADCAST AND ONLINE PLATFORMS TO ENSURE THAT PRODUCTS AND SERVICES MEET CUSTOMERS’ EXPECTATIONS AND TO BUILD THE CREDIBILITY OF BRANDS. • SUPERVISING ADVERTISING, PRODUCT DESIGN AND OTHER FORMS OF MARKETING TO MAINTAIN CONSISTENCY IN BRANDING. • DEVELOPING A SOLID TRUSTING RELATIONSHIP IN BETWEEN MAJOR KEY CLIENTS AND COMPANY. • RESOLVING KEY CLIENT ISSUES AND COMPLAINTS. • DEVELOPING A COMPLETE UNDERSTANDING OF KEY ACCOUNT NEEDS. • ANTICIPATING KEY ACCOUNT CHANGES AND IMPROVEMENTS. • MANAGING COMMUNICATIONS BETWEEN KEY CLIENTS AND INTERNAL TEAMS. • MANAGING ACCOUNT TEAM ASSIGNED TO EACH CLIENT. • STRATEGIC PLANNING TO IMPROVE CLIENT RESULTS. • NEGOTIATING CONTRACTS WITH THE CLIENT AND ESTABLISHING A TIMELINE OF PERFORMANCE Show less



IBL Operations

• Pakistan
• Consumer Services
• 400 - 500 Employee

• Business Coordinator

  • Aug 2019 - Dec 2019

  • DAILY UPDATE & ANALYSIS OF SALES IN IMT/LMT/RETAIL/WHOLESALE/SD & HORECA FOR THE PRODUCT OF (L’OREAL, KELLOGGS, PRINGLES & PUNJAB OIL). • DAILY UPDATE & PRESENT SALES TARGET VS ACHIEVEMENT OF ALL BUSINESS LINES. • DAILY UPDATE OF MARKET ACTIVITIES REGARDING PRODUCT PROMOTION & ITS ACHIEVEMENT & MAINTAIN THEIR DASHBOARDS ACCORDINGLY BY FETCHING DATA FROM POWER BI. • HANDLE ADMINISTRATIVE DUTIES AND PROMOTE CUSTOMER SATISFACTION. • MANAGING SALES TEAMS ON BEHALF OF ORGANIZATIONS. • PRODUCES REPORTS BASED ON THE SALES OF EMPLOYEES IN THE SALES DEPARTMENT • TRAINS NEW EMPLOYEES (SO & B.A) TO MAKE SURE THEY MEET VARIOUS GUIDELINES. • MAKES SURE THAT SALES ORDERS ARE DELIVERED TIMELY AND ACCORDING TO THE DESIRES OF CUSTOMERS Show less



Revolution Derma Care

• Karachi Pakistan

• Sales Operations Executive

  • Jan 2018 - Jul 2019

  • TOTAL RESPONSIBLE OF SALES OPERATIONS & EXECUTION OF TERRITORY LEVEL ACTIVITIES. • TO PRODUCE DATA FOR THE SALES TEAM, PRIMARY & SECONDARY SALES. • SUPPORTS SALES STAFF BY PROVIDING SALES DATA, MARKET TRENDS, FORECASTS, ACCOUNT ANALYSES, NEW PRODUCT INFORMATION; RELAYING CUSTOMER SERVICES REQUESTS. • PREPARES QUOTATIONS, PROPOSALS, ANALYSIS REPORTS, INVOICE INSTRUCTION, AGREEMENTS, ETC. • TRACK RECORDS OF INSTRUMENT. VERIFICATION OF INSTRUMENT, CAPITALIZATION. • FOLLOW UP AGAINST MARKET PROMOTIONAL ACTIVITIES. • TRACKING AND VERIFICATION OF IN MARKET SALES & VISITS WITH SALES TEAM NATIONALLY. • TRACK RECORDS OF INSTRUMENT. VERIFICATION OF INSTRUMENT, CAPITALIZATION. • ENSURE COLLECTION OF CASH & CHEQUES AND ON TIME SUBMISSION. • RESPONSIBLE FOR MEETING EXISTING AS WELL AS POTENTIAL CUSTOMERS TO SEEK NEW SALES ORDERS. Show less



Confidential

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant

  • Jan 2018 - Jan 2018



Success Network Coaching Center

• Karachi, Gulzar-e-Hijri

• Administrator

  • 2014 - Sep 2015