Experience

Esquire Bank

• United States
• Financial Services
• 1 - 100 Employee

• Operations support specialist

  • Jul 2023 - Present

  United States Process incoming and outgoing wire transfers for both domestic and international wires in a timely and accurate manner and in compliance with bank policies and procedures • Review customer-originated outgoing wire transfers received via Online Banking • Process ACH Exceptions, Stop Payment and ACH returns prior to deadlines. • Adhere to established policies and procedures. • Provide customer service as needed for account inquires, positive pay, and remote deposit capture. • Processing of… Show more Process incoming and outgoing wire transfers for both domestic and international wires in a timely and accurate manner and in compliance with bank policies and procedures • Review customer-originated outgoing wire transfers received via Online Banking • Process ACH Exceptions, Stop Payment and ACH returns prior to deadlines. • Adhere to established policies and procedures. • Provide customer service as needed for account inquires, positive pay, and remote deposit capture. • Processing of rejected transactions including but limited to incoming Checks and ACHs. • Ensure that all activities are performed in compliance with industry, Federal, State and Bank Secrecy Act regulatory requirements. Other responsibilities can/will include: • Perform operational tasks including but not limited to review of maintenance reports, processing FED adjustments, and responding to Legal notice requests. • Processing of return items including but not limited to check returns and ACH returns. • Perform online banking setups, requests, and customer service. • Daily review and approval of remotely deposited checks. • Perform daily various settlement proofs including but not limited to the Federal Reserve account and various GL accounts. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Branch Ambassador/Mentor

  • May 2018 - Aug 2023

  Kew Gardens, New York At Capital One, As Branch ambassador have a passion for helping the customers, building relationships, and delivering extraordinary customer service. With self-motivation and digital and financial curiosity, I am on the front lines representing Capital one brand, and problem solving to offer the best solution. As a Branch Ambassador, I have the opportunity to open new personal and business account( Business guru), process and approve domestic and international wires same time perform variety… Show more At Capital One, As Branch ambassador have a passion for helping the customers, building relationships, and delivering extraordinary customer service. With self-motivation and digital and financial curiosity, I am on the front lines representing Capital one brand, and problem solving to offer the best solution. As a Branch Ambassador, I have the opportunity to open new personal and business account( Business guru), process and approve domestic and international wires same time perform variety of transactions per customer’s request. While monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. rapidly changing tech and financial environment. As a Atm custodian Maintain 2 ATM’s daily and weekly basis. Active virtual catalyst. Achieved outstanding Honor volunteer and virtual catalyst.

• Universal Branch Associate/Mentor

  • May 2013 - May 2018

  Fresh Meadows, New York At Capital One, As Branch associates have a passion for helping the customers, building relationships, and delivering extraordinary customer service. With self-motivation and digital and financial curiosity, I was on the front lines representing Capital one brand, protecting our customers from fraudulent activity and problem solving to offer the best solutions. I have the opportunity to collaborate to accomplish team goals, and take ownership of your career development through cross-training… Show more At Capital One, As Branch associates have a passion for helping the customers, building relationships, and delivering extraordinary customer service. With self-motivation and digital and financial curiosity, I was on the front lines representing Capital one brand, protecting our customers from fraudulent activity and problem solving to offer the best solutions. I have the opportunity to collaborate to accomplish team goals, and take ownership of your career development through cross-training opportunities.

• Teller/Lead teller

  • Jan 2005 - May 2013

  Processes all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank.Processes various customer transactions including but not limited to cash, check and ATM deposits, withdrawals, check cashing, account closeouts, loan payments; issues bank checks, and U.S. Savings Bonds redemption. Prepare in coming and outgoing cash shipment and keep vault under the limit as per bank policy and procedures. Atm settlement weekly basis, order supplies as… Show more Processes all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank.Processes various customer transactions including but not limited to cash, check and ATM deposits, withdrawals, check cashing, account closeouts, loan payments; issues bank checks, and U.S. Savings Bonds redemption. Prepare in coming and outgoing cash shipment and keep vault under the limit as per bank policy and procedures. Atm settlement weekly basis, order supplies as per need by the branch and focus on operational.



Columbia University

• United States
• Higher Education
• 700 & Above Employee

• Student Volunteer

  • Jun 2018 - Jun 2018

  New York, New York



St.Albans community living center

• St albans commuinty living center

  • Jun 2018 - Jun 2018

  Jamaica, New York It was my pleasure to spend some times with these veterans and hear the story from them. Also met 104 years old Army veterans.



United Way of Long Island

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Community Volunteer

  • May 2018 - May 2018

  Bethpage, New York Memorable Memorial Day 2018



Boys and Girls Club of Harlem

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Community Volunteer

  • May 2018 - May 2018

  Boys & girls club of Harlem



Tilles Center for the Performing Arts

• United States
• Performing Arts
• 1 - 100 Employee

• Community Volunteer

  • 2018 - 2018

  Liu post



Junior Achievement of New York

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer

  • 2018 - 2018



Commerce plaza

• Student Volunteer

  • Dec 2017 - Dec 2017

  Long island