Assistant Manager Front office

• Sep 2022 - Present

Front office & Reservations Executive

• Sep 2020 - Sep 2022

Front Office Supervisor

• Sep 2019 - Jul 2020

Reservation Supervisor

• Feb 2017 - Oct 2019

− Handling Guest calls for Reservations. − Process a Reservation from OTA into IDS Software. − Reconfirmation and special arraignment for Expected arrivals. − Used Opera as channel manager for all the OTA in the backend. − Managing inventory and online channels. − Managing room availability if any sold out dates. − Daily follow up with Travel agents for the payments − Follow up with the Group arrivals with gathering the required details and Circulating to all the departments. − Following up with the cancellation and No-shows. − Convincing the Turned away reservations to materialization. − Upbeat and positive attitude throughout the entire day − Excellent communication skills, both verbal and written − Ability to work in a high pressured environment − An ability to priorities and multitask − Ability to build rapport and create professional relationships Show less

Front Office Associate

• Jun 2014 - Feb 2016

− can deal efficiently and politely with all telephone, email and ‘inperson’ enquiries. − Identify the VIP guests, guest preferences and repeat guest. − Collecting feedback and resolve within a timeframe by shift supervisor or duty manager. − Special guest requests forward to all the outlets. − Maintaining shift logs. − Co-ordination with housekeeping to release the rooms before a guest arrival. − Attending Briefing for daily do's and dont's. − can deal efficiently and politely with all telephone, email and ‘inperson’ enquiries. − Identify the VIP guests, guest preferences and repeat guest. − Collecting feedback and resolve within a timeframe by shift supervisor or duty manager. − Special guest requests forward to all the outlets. − Maintaining shift logs. − Co-ordination with housekeeping to release the rooms before a guest arrival. − Attending Briefing for daily do's and dont's.