Experience

Simplify Finance

• Australia
• Financial Services
• 1 - 100 Employee

• Credit Analyst

  • Feb 2023 - Present



Qudos Bank

• Australia
• Financial Services
• 100 - 200 Employee

• Credit Analyst

  • Jul 2022 - Dec 2022



NAB

• Australia
• Banking
• 700 & Above Employee

• Credit Analyst

  • Mar 2020 - Jul 2022

  Department: Home Lending Credit Assessor Department: Home Lending Credit Assessor



Westpac Group

• Australia
• Financial Services
• 700 & Above Employee

• Lending Specialist (asset finance)

  • Apr 2019 - Mar 2020

  business banking - vehicle loans/auto finance - lending sales consultant business banking - vehicle loans/auto finance - lending sales consultant



Westpac

• Australia
• Banking
• 700 & Above Employee

• Business Banking Service Associate

  • Oct 2017 - Apr 2019

  • Being up-to-date with latest business technology advancements and having an extensive knowledge of business online networks • Servicing all business lending products and all sorts of business related cards such as commercial cards, corporate and purchasing cards, employee benefits cards, business credit cards etc. • Liaising with business banking managers and relationship managers towards enhancing customer service excellence. • Up-selling and cross-selling business clients with business products such as business transaction accounts and savings/gst/term deposit accounts, business credit cards, business insurance, business lending products (overdrafts, loans, equipment finance), • Having an extensive knowledge of business/commercial credit cards, and tailoring these to the customers’ needs, preferences and situations. • Delivering solutions on improving cash-flow (solvency) and educating customers on alternatives by having a flair in sales and using problem solving skills.

• Business Solutions - Merchant Specialist

  • Apr 2017 - Oct 2017

  • Building strong relationships with merchants and providing information on how to optimise usage of their merchant facilities. • Keeping the customer promise and being accountable for advice and follow-ups. • Servicing the customers’ electronic and online merchant gateways and resolving technical issues.• Cross-selling and up-selling merchant products to facilitate merchants in growing their business and giving them diverse methods/alternatives to be more efficient in payment options (based on projections of the volume and monetary amount of daily transactions and the demographic being served)• Updating merchant customers on our merchant banking technology advancements and how to use these on their merchant portals and apps. • Using problem solving skills and identifying opportunities to ensure that the merchant is properly equipped and efficient in maximising and managing accounts receivables from customers. • Assisting merchant clients with their settlement enquiries and educating them on how to be more flexible and secure when dealing with accounts receivables and customers’ disputes and chargebacks.



Coles

• United States

• Customer Service Assistant

  • Jul 2015 - Sep 2016

  • Customer service • Walking customers through to products • Clarifying customers’ needs • Answering customers’ queries. • Customer service • Walking customers through to products • Clarifying customers’ needs • Answering customers’ queries.