Experience

The Flagstaff Group

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Business Development Manager - Food Services (and Mobility Aids)

  • Feb 2017 - Present

  Flagstaff Fine Foods is a division of The Flagstaff Group - Illawarra's largest social enterprise employing over 240 people with disability. Fine Foods produces a range of over 100 frozen meals which are distributed Australia wide.As BDM for Flagstaff Fine Foods, I am responsible for new customer acquisition & sales growth, market and product expansion, new product development, customer retention & account management and growth of existing customers. Our customer base spans across a variety of sectors and markets incl Meals on Wheels Wholesale, Health, Not-for-Profit, Community & Government sectors and Retail and NDIS home delivery retail market. Area of coverage is NSW, ACT, QLD, SA and wherever our customer base exists. Also manage Flagstaff's Coffee with a Vision - a boutique coffee roasting facility offering contract roasting, as well as supplying our own brand of coffee beans and products to wholesale and retail markets.Had the pleasure of selling a range of Mobility Aids which Flagstaff warehoused and distributed during my first year of this role. The best part of this role is that by growing our meals output - it directly supports the sustainable employment of over 40 people with a disability employed in the Fine Foods division.

• Group Sales and Marketing Coordinator

  • Oct 2015 - Feb 2017

  A dynamic and fast paced role looking after the Sales, Marketing and Communications function of Group wide activities - delivering strategic marketing activities across the entire organisation to support business growth and commercial activity. Internal and external stakeholder communication, employee and staff engagement, brand presence and digital & social media campaigns. Key Marketing wins include successful submissions of grant and funding applications, industry and business awards and increasing brand awareness and customer engagement.The Sales component included sales activity for a number of our business enterprises including Coffee Roasting and Wholesale supply, Fine Foods retail home delivery arm, Mobility Aids, Commercial Laundry and our Social Enterprise café with responsibilities including new client acquisition, customer service and account management. Major sales achievements include establishment of number of Social Enterprise cafes with trade partners, acquisition of major linen customers, growth of frozen meals into new geographic areas and launching from scratch the brand new business enterprise of our Mobility Aids business.

• Marketing and Communications Officer

  • Jan 2013 - Oct 2015

  Responsibilities included organising Group wide marketing campaigns and activity, corporate events, maintaining, editing and monitoring the Company’s 2 websites and social media, coordinating the internal and external newsletters, managing stock levels &creating new marketing collateral, submitting press releases to media and coordinating public relations and marketing activities such as promotions and advertising, including advertising and writing applications for grants, funding and award applications.

• Marketing Officer

  • Feb 2012 - Dec 2012

  Commenced via internship - and offered full time role upon completion. Taking on a Graduate role with responsibilities including general marketing duties, website and social media creation and management, event management, content writing and working closely with the Marketing & Public Relations Manager to achieve marketing goals.



Willy Wagtail's Garden Childcare Centre

• Marketing and Front Office Coordinator

  • Mar 2007 - Jan 2013

  Newly purchased family owned and run business. Overseeing daily operations of the Centre. Active participation in management, running of front office, rostering, recruitment of new staff, promotion and advertising, management and on-boarding of new parents/clientele, administrative work, fees and account keeping, cash handling and managing computer programs for childcare industry. Newly purchased family owned and run business. Overseeing daily operations of the Centre. Active participation in management, running of front office, rostering, recruitment of new staff, promotion and advertising, management and on-boarding of new parents/clientele, administrative work, fees and account keeping, cash handling and managing computer programs for childcare industry.



University of Wollongong

• Australia
• Higher Education
• 700 & Above Employee

• Supervisor

  • Jan 2009 - Dec 2012

  Project work managing a team of students undertaking Customer Service Surveys on set shifts with set targets which included cold calling students (newly enrolled and recently ceased) to monitor retention and attrition rates and improve student engagement.

• Administrative Assistant

  • Feb 2007 - Dec 2012

  - Administrative Assistant in IT labs enrolling all new domestic and international students who commenced at UoW – course enrolment, student card creation, library account set up, general student on-boarding. - Admin work for Administration Unit at UoW - coordinating mail outs of Testamurs for Domestic and International students and data entry of Customer Service survey feedback from students.

• Event Management Assistant

  • Jan 2006 - Dec 2012

  Event Management Assistant for University Graduation Ceremonies. Event management activities and customer service for bi-annual domestic and international students’ graduation ceremonies.



ModularWalls

• Australia
• Wholesale Building Materials
• 1 - 100 Employee

• Process Worker

  • Jul 2010 - Dec 2010

  Factory process worker making high quality structural and aesthetic sandwich panel wall and fencing systems for residential, commercial and industrial applications. Handling material, machinery and equipment, meeting fabrication deadlines of projects and restocking of items. Role involved working as part of a team and as an individual. Factory process worker making high quality structural and aesthetic sandwich panel wall and fencing systems for residential, commercial and industrial applications. Handling material, machinery and equipment, meeting fabrication deadlines of projects and restocking of items. Role involved working as part of a team and as an individual.



Innovative Construction Engineering Solutions Pty Ltd

• Marketing and Admin Assistant

  • Jan 2007 - Dec 2009

  Tendering, marketing activities, coordinating office requirements, event management, data entry and admin work for a boutique Civil Engineering firm based in Wollongong. Tendering, marketing activities, coordinating office requirements, event management, data entry and admin work for a boutique Civil Engineering firm based in Wollongong.



Ghedia's Indian Restaurant

• Front of House Manager and Wait Staff

  • Nov 2005 - Dec 2007

  Senior waiter carrying out hospitality skills, food service, customer service, money handling, delivery driving, training new and junior staff. Senior waiter carrying out hospitality skills, food service, customer service, money handling, delivery driving, training new and junior staff.