Nedisha Nelson, SHRM-SCP

Telephone Answering Representative at MacKinnon and Bowes Limited
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Contact Information
us****@****om
(386) 825-5501
Location
CA

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Credentials

  • SHRM - Senior Certified Professional (SHRM-SCP)
    SHRM
    Feb, 2020
    - Nov, 2024

Experience

  • MacKinnon and Bowes Limited
    • Canada
    • Human Resources Services
    • 1 - 100 Employee
    • Telephone Answering Representative
      • Feb 2022 - Present

      • Providing the highest level of customer satisfaction to grieving families • Answering 70-100 incoming calls each day • Acting as the intermediary between families and funeral homes • Providing the highest level of customer satisfaction to grieving families • Answering 70-100 incoming calls each day • Acting as the intermediary between families and funeral homes

  • Sandals Resorts International
    • Jamaica
    • Hospitality
    • 700 & Above Employee
    • Assistant Manager Human Resources
      • Feb 2017 - Nov 2021

      • Worked alongside department leaders to ensure effective disciplinary procedures • Created systems to offer support for on-the-job injuries • Interviewed and participated in the recruitment and selection process of middle management • Established a proper tracking system for timely benefits enrollment • Conducted new employee orientation sessions on a bi-weekly basis • Worked alongside department leaders to ensure effective disciplinary procedures • Created systems to offer support for on-the-job injuries • Interviewed and participated in the recruitment and selection process of middle management • Established a proper tracking system for timely benefits enrollment • Conducted new employee orientation sessions on a bi-weekly basis

  • Financial Services Commission
    • Jamaica
    • Human Resource/Training Coordinator
      • May 2015 - Feb 2017

      • Established an efficient recruitment system • Created and implemented a procedural manual for all training sessions • Assisted in the development of a first ever virtual orientation system • Executed various internal training sessions • Established an efficient recruitment system • Created and implemented a procedural manual for all training sessions • Assisted in the development of a first ever virtual orientation system • Executed various internal training sessions

  • Sandals Resorts International
    • Jamaica
    • Hospitality
    • 700 & Above Employee
    • Human Resource Assistant
      • Sep 2012 - Dec 2014

      • Executed all employee welfare activities • Successfully coordinated all employee awards functions • Filing responsibilities • Coordinated all training initiatives • Executed all employee welfare activities • Successfully coordinated all employee awards functions • Filing responsibilities • Coordinated all training initiatives

  • Beaches Resorts
    • United Kingdom
    • 1 - 100 Employee
    • Telephone Operator
      • Aug 2008 - Aug 2009

      • Ensuring the highest level of guest satisfaction • Answering incoming and placing outgoing calls• Assisting with front desk duties including processing arriving and departing guests

    • Human Resources Intern
      • Dec 2007 - Aug 2008

      • Coordinated weekly interviews• Filing responsibilities• Benefits enrolment• Payroll duties

Education

  • Lambton College
    Postgraduate Diploma, Business Studies - Human Resources
    2022 - 2023
  • The University of the West Indies, Mona
    Bachelor's degree, Human Resource Management
    2009 - 2012
  • Sandals Corporate University
    Certificate, Leadership development, Professional Communication, Customer Service, Art of Selling

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