Nedal Jaafreh

Sr. Technical Consultant at Knowledge Exchange Information Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Amman, Jordan, JO
Languages
  • English -

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Credentials

  • MCPS: Microsoft Certified Professional
    Microsoft
    Apr, 2012
    - Nov, 2024
  • MCTS: Windows Server 2008 Active Directory, Configuration
    Microsoft
    Aug, 2011
    - Nov, 2024
  • MCTS: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft
    Aug, 2011
    - Nov, 2024
  • MCSA1: Windows Server 2003
    Microsoft
    Apr, 2009
    - Nov, 2024
  • MCSE1: Windows Server 2003
    Microsoft
    Apr, 2009
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Jan, 2009
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Jan, 2009
    - Nov, 2024

Experience

  • Knowledge Exchange Information Technology
    • Jordan
    • Information Technology & Services
    • 1 - 100 Employee
    • Sr. Technical Consultant
      • Feb 2021 - Present

      -Implement and Configure windows server and SQL Server -Implement and configure AD , DNS and DHCP -Configure network printing -Describe Group policy-Troubleshooting Customers issues and advice customers about issues in environment -preparing and writing SLAs -Ticketing system Support admin -Provide any training that team members need -Communicate clear instructions to team members -Listen to team members' feedback -Manage the flow of day-to-day operations -Create reports to update the company on the team's progress' -Distribute reports to the appropriate personnel-Implementing and configuring ChatBot

  • DigiNation
    • Saudi Arabia
    • Information Technology & Services
    • 1 - 100 Employee
    • Systems Support Team Leader
      • Jun 2019 - Present

      -Implement and Configure windows server and SQL Server -Implement and Configure RightFax , Print Management solution ,SMS Solution, -Implement and configure AD , DNS and DHCP -Configure network printing -Describe Group policy-Troubleshooting Customers issues and advice customers about issues in environment -preparing and writing SLAs -Ticketing system Support admin -Develop a strategy the team will use to reach its goal -Provide any training that team members need -Communicate clear instructions to team members -Listen to team members' feedback -Manage the flow of day-to-day operations -Create reports to update the company on the team's progress' -Distribute reports to the appropriate personnel

  • SquareOne Technologies
    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Systems Support Team Leader
      • Jan 2019 - May 2019

      -Implement and Configure windows server and SQL Server -Implement and Configure RightFax , Print Management solution ,SMS Solution, -Implement and configure AD , DNS and DHCP -Configure network printing -Describe Group policy-Troubleshooting Customers issues and advice customers about issues in environment -preparing and writing SLAs -Ticketing system Support admin -Develop a strategy the team will use to reach its goal -Provide any training that team members need -Communicate clear instructions to team members -Listen to team members' feedback -Manage the flow of day-to-day operations -Create reports to update the company on the team's progress' -Distribute reports to the appropriate personnel

    • Senior Systems Engineer
      • Jan 2018 - Dec 2018

      - Holding Support Team -Implement and Configure windows server and SQL Server -Implement and Configure RightFax , Print Management solution ,SMS Solution, -Implement and configure AD , DNS and DHCP -Configure network printing -Describe Group policy-Troubleshooting Customers issues and advice customers about issues in environment -preparing and writing SLAs -Ticketing system Support admin

    • Senior technical support engineer
      • Jan 2015 - Dec 2017

      - Holding Support Team -Implement and Configure windows server and SQL Server -Implement and Configure RightFax , Print Management solution ,SMS Solution, -Implement and configure AD , DNS and DHCP -Configure network printing -Describe Group policy-Troubleshooting Customers issues and advice customers about issues in environment -preparing and writing SLAs -Ticketing system Support admin

    • Senior Technical Support Engineer
      • Jan 2014 - Dec 2015

      - Holding Support Team -Implement and Configure windows server and SQL Server -Implement and Configure RightFax , Print Management solution ,SMS Solution, -Implement and configure AD , DNS and DHCP -Configure network printing -Describe Group policy-Troubleshooting Customers issues and advice customers about issues in environment -preparing and writing SLAs -Ticketing system Support admin

    • Technical support engineer
      • Oct 2009 - Dec 2013

      - Holding Support Team -Implement and Configure windows server and SQL Server -Implement and Configure RightFax , Print Management solution ,SMS Solution, -Implement and configure AD , DNS and DHCP -Configure network printing -Describe Group policy-Troubleshooting Customers issues and advice customers about issues in environment -preparing and writing SLAs -Ticketing system Support admin

  • Kinz
    • office manager
      • Oct 2008 - Oct 2009

Education

  • university of jordan
    Bachelor of Applied Science (B.A.Sc.), Actuarial Science
    2003 - 2008
  • Ettihad school
    study
    2002 - 2003

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