Experience

Investment Corporation of Dubai

• United Arab Emirates
• Investment Management
• 1 - 100 Employee

• Head Of Business Development Management (Concept Aswaaq Retails)

  • Dec 2020 - Present

  Managing three Departments: Property Acquisition, Leasing & Subleasing and Project Planning (Fit Out). Working closely with Finance for suitable location with Feasibility Studies and P'n'L Reports. Working closely with Legal for Buying, Selling and M&A Processing of Assets. Creating Assets: From finding the perfect Location, creating profitable assets until hand-over the Key to Operation. Reporting directly to CEO and Board of Directors Managing three Departments: Property Acquisition, Leasing & Subleasing and Project Planning (Fit Out). Working closely with Finance for suitable location with Feasibility Studies and P'n'L Reports. Working closely with Legal for Buying, Selling and M&A Processing of Assets. Creating Assets: From finding the perfect Location, creating profitable assets until hand-over the Key to Operation. Reporting directly to CEO and Board of Directors



Landmark Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• Business Development Manager for Property Acquisition and Operations (Concept Viva Supermarket)

  • Apr 2018 - Nov 2020

  Researches, negotiates and elects to execute lease agreements and addendums related to RERA Law and that meet the organization's goals. Performing inspections on possible property acquisitions. Forecasting future and upcoming locations with P’n’L, CAPAX analysis & Budgeting. Monitoring trends, developments the competitor expansion and performance. Weekly pipeline update and drafting managements reports on potential sites reported directly to COO and CEO. Coordinating with PRO and Legal for all necessary documentation that store requires. Teaming with Projects, Finance and Operation department to ensure smooth flow of process and achieving. Managing subordinate associates in the day-to-day performance of their jobs. Ensuring that property and operation milestones/goals are met and adhering to approved budgets. Show less



JA Resorts & Hotels

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Business Excellence / Learning & Development Admin

  • Oct 2017 - Mar 2018

  Key Aspects: Quality Auditing, Process Improvement, Feedback Management, Guest Satisfaction Analytics, Brand Standards Compliance, Performance Measurement, Quality Management, sort and distribute incoming post and drafting guest replies, check guest online surveys and reviews from social media channels, update constructive comments in the property PMS (Property Management System), update the tracking sheets of BE such as positive associates nominations, cross-training, monitor TripAdvisor ranking and satisfaction rating, managing the survey feedback system. Organise the filing of all documentation for property Standard Operating Procedures, Policies, internal and external audit reports, meeting minutes, test call results, attendance records, questionnaires, invoices, external service provider contracts, assist in compiling statistics that are required for all BE presentations Show less



Swissport

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Freight Forwarding Agent (Export Management)

  • Aug 2014 - Aug 2017

  Key Aspects: Data collection for road, rail, air and sea cargo, general administration, customs processing, real - time tracking & tracing, monitoring, handling the packing, insurance, documentation and other regulatory requirements, especially for freight moving across national borders. Key Aspects: Data collection for road, rail, air and sea cargo, general administration, customs processing, real - time tracking & tracing, monitoring, handling the packing, insurance, documentation and other regulatory requirements, especially for freight moving across national borders.



First Fitness Management, LLC

• 1 - 100 Employee

• Sales and Guest Relation Representative (weekend part-time)

  • Nov 2011 - Aug 2017

  Key Aspects: Focus on Customer Service / Guest Relation and administrative tasks by managing incoming calls and customer service inquiries. Support in generating sales leads to develop into new customers. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions and process customer accounts and filing of related documentations. Key Aspects: Focus on Customer Service / Guest Relation and administrative tasks by managing incoming calls and customer service inquiries. Support in generating sales leads to develop into new customers. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions and process customer accounts and filing of related documentations.


adidas
• Germany
• Sporting Goods
• 700 & Above Employee
• Sales Assistant

  • Feb 2012 - Feb 2014