Experience

DoubleTree by Hilton Milan

• Italy
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Jun 2022 - Present

  Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Managing all aspects of guests' stay from check-in to check-out. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. Specializes at creating a friendly and receptive office environment. Responsible for the reception and guidance of guests; Handling administrative activities including receiving shipments, and filing and organizing documents. Show less



Oman Air

• Oman
• Airlines and Aviation
• 700 & Above Employee

• Premium cabin crew

  • Jan 2016 - Aug 2021

  • Deliver a High first class Standard of Customer Service and Safety on board all Oman Air aircrafts. • Organize the Safe Environment for Guests and other Cabin Crew onboard leading Safe Work Practice and adequate Safety Equipment and Procedures. • Perform onboard service in accordance to Oman Air standards, in order to maintain the Highest Level of Customer Service. • Monitor and Deliver the Highest Level of Service to all Guests by availing all their requests in a timely manner. • Managing the emergency situations under stress, keeping control and following the procedures. Show less



Zarrin Roya

• Iran
• Manufacturing
• 300 - 400 Employee

• Head of Medical Marketing departement

  • Jan 2014 - Oct 2015

  •Setting goals and objectives, visiting plan for the Medical Representatives. •Planning and organizing events and projects due to Below The Line Advertising marketing plans. •Managing all the company's different brands & products. •Building long-term value adding relationship with doctors, pharmacies & hospitals. •Responsible to monitor pharmacies of the areas in line with the company's sales policies. •Building solid long-term relationship with Maternity Hospitals to support company's objectives. •Supervising, training and overseeing activities of the company's local medical representatives. •Providing an efficient context for consumer’s complaint and customer service, help and support to receive excellent feedback. •Market research and market analysis. Show less



KMT Group | گروه خسرومدیساطب

• Iran
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Supervisor

  • Dec 2010 - Jan 2014

  •Sales management related to all beauty and pharmaceutical products to Dermatologists, Plastic Surgeons and ENT doctors. •Setting the sales target for the team and being committed meet the target, managing key accounts directly •Attending in most important aesthetic and pharmaceutical congresses and events in order to present our latest products to our suppliers. •Responsible for all foreign guests who visit Iran as an interpreter and account manager •Advising doctors regarding the different products and usage instructions. •Interacting with the company’s customers to provide information and to address inquiries regarding products and services. •Dealing with and help resolve any customer complaints. Show less



Persian gulf project

• Tehran, Iran

• Sales and commercial expert

  • Nov 2009 - Oct 2010

  •Working in marketing team in order to sell “Commercial Units” all over Iran. •Customizing costumer objectives regarding “Units Conditions” and terms of payments. •Managing Vendors List •Maintaining financial accounts •Recommending potential services to management by collecting customer information and analysing customer needs. •Preparing sales report on a regular basis. •Working in marketing team in order to sell “Commercial Units” all over Iran. •Customizing costumer objectives regarding “Units Conditions” and terms of payments. •Managing Vendors List •Maintaining financial accounts •Recommending potential services to management by collecting customer information and analysing customer needs. •Preparing sales report on a regular basis.