Experience

Livi UK

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Operations Program Manager

  • Oct 2021 - Present

  Germany Maintain a contemporaneous log of all functions and projects that operations are accountable for Provide support in the design of the infrastructure required through which to deliver these functions including: - Provision of Standard Operating Procedures - Ratification of procedures - Meeting rhythm and attendees - Design and maintenance of the governance documentation relating to each of the functions/projects - Develop processes to assess maturity of these functions (which… Show more Maintain a contemporaneous log of all functions and projects that operations are accountable for Provide support in the design of the infrastructure required through which to deliver these functions including: - Provision of Standard Operating Procedures - Ratification of procedures - Meeting rhythm and attendees - Design and maintenance of the governance documentation relating to each of the functions/projects - Develop processes to assess maturity of these functions (which may include data analysis, staff competency assessments etc) - Design and implement a continuous improvement cycle - Enable pathways to report on progress against targets, risk escalation and to maintain records of key decisions to support retention of organisational memory - Design processes whereby teams may report on their progress so that this may be shared with the Senior Leadership Teams on a weekly and quarterly basis (including financial reconciliation) - Maintain the risk log - Support with new projects and the design of the required structure/ processes to enable successful delivery - Build excellent relationships with partners and other stakeholders

• Mjog Flagships Engagement Manager

  • Jul 2021 - Nov 2021

  London, England, United Kingdom For a 5 month period I assisted to launch, grow and improve the new Flagship Programme for Mjog by Livi in the following capacities: • Sighted on Flagship programme goals and success metrics, using these to dictate work priorities • Grew the list of MJog Flagship practices from our existing customer base • Worked closely with a highly engaged and supportive team within MJog and Livi • Engaged with Flagship practices to ensure the ongoing use of MJog, the uptake of new tools and… Show more For a 5 month period I assisted to launch, grow and improve the new Flagship Programme for Mjog by Livi in the following capacities: • Sighted on Flagship programme goals and success metrics, using these to dictate work priorities • Grew the list of MJog Flagship practices from our existing customer base • Worked closely with a highly engaged and supportive team within MJog and Livi • Engaged with Flagship practices to ensure the ongoing use of MJog, the uptake of new tools and functionality, and to bring notable added value through support and partnership activities • Proactively proposed solutions and ensured Flagship sites are getting the maximum benefit from their MJOG use • Responsible for driving adoption of new tools, used by clinical and non-clinical staff in healthcare settings • Used Flagships as ‘user voices’ in a structured way, providing material for the Product and Marketing teams • Developed strong relationships within and throughout both organisations to ensure maximum effectiveness • Comprehensively informed on the local healthcare IT environment in a given area - which tools practices use and why, and regularly sharing this information in a structured fashion

• Service Delivery Team Manager

  • Jun 2020 - Jul 2021

  London, United Kingdom - Manage the Medical Operations administration team (including senior administrators), ensuring patients receive appointment outcomes (prescriptions, referrals and sick notes) following their LIVI consultation. Ensuring adherence to SLAs. - Hire, train and onboard new members of the administration team. - Work with the Operations Team Manager to implement continuous improvement initiatives to increase improved patient experience and business efficiency - Act as a day to day point of… Show more - Manage the Medical Operations administration team (including senior administrators), ensuring patients receive appointment outcomes (prescriptions, referrals and sick notes) following their LIVI consultation. Ensuring adherence to SLAs. - Hire, train and onboard new members of the administration team. - Work with the Operations Team Manager to implement continuous improvement initiatives to increase improved patient experience and business efficiency - Act as a day to day point of contact for individual team members and support the Operations Team Manager to guide whole teams through change and service improvements. - Create daily schedules, monthly rotas, and process payroll for 20+ team members. - Use data and metrics regularly to impact decision making - Provide ongoing support for the team, with a focus on developing them in their roles. - Build a positive and trusting relationship with our NHS partners and evolve the service to ensure a fantastic patient experience.

• Medical Operations Administrator

  • Nov 2018 - May 2020

  Day to day administration of post consultation admin for LIVI. Processing prescriptions, sick note, referrals and FP10s. The role includes building relationship with LIVI's growing network of partner pharmacies and practices.



Meeting Points

• Non-profit Organizations

• Director and Social Media Manager

  • Sep 2018 - Jan 2022

  London, United Kingdom Since September 2018, I have been the director of Meeting Points alongside 2 others and the sole manager of our social media channels. Other roles undertaken include ticket sale management, data harvesting of relevant information as well as creating and executing marketing strategies.



Threads FM

• United Kingdom
• Truck Transportation

• Editorial Writer

  • Jul 2019 - Jul 2020

  London, United Kingdom An editorial writer for Threads FM blog, contributing, reports, reviews, opinions pieces and more. As well as writing pieces relating to the radio shows such as introductory interviews with new show hosts, I create my own content to write about on a regular basis.



Hard Life Magazine

• Journalist and Partnership Coordinator

  • Apr 2017 - May 2018

  London Writing articles about a range of gigs, parties, events and festivals mainly surrounding electronic music, but occasionally outside of this spectrum. For articles I was required to interview organisers, promoters and artists in order to construct a fair and objective article. I also reviewed events and new releases in a more reflective manner. Alongside journalistic roles i assisted in general upkeep of Hard Life's presence online and in the electronic music community. These roles… Show more Writing articles about a range of gigs, parties, events and festivals mainly surrounding electronic music, but occasionally outside of this spectrum. For articles I was required to interview organisers, promoters and artists in order to construct a fair and objective article. I also reviewed events and new releases in a more reflective manner. Alongside journalistic roles i assisted in general upkeep of Hard Life's presence online and in the electronic music community. These roles included organising partnerships with events and artists, assisting in the organisation of our events and participating in the upkeep of our social media pages. Show less