Implementation Specialist for Saop Commerce

• Nov 2021 - Present

• Training new users for effective work in SAOP ERP • Providing operational support to users • Providing support to users in the field • Analyzing business processes and user requirements • Process design in SAOP ERP • Monitoring of legislation • Preparation of proposals for the improvement of the SAOP ERP • Testing of new functionalities • Preparation of user instructions • Support partners in implementations processes • Organizing, leading and participating in sales presentations Show less

Information Technology Support

• Mar 2020 - Nov 2021

Information system maintenance and development • Managing and supervising applications designed for monitoring performance • Providing assistance to the users of ERP application with an aim to maximize the employees’ performance • Administration and managing the usage of DMS system • Examining the use of business systems in order to identify possibilities of improving process efficiency and effectiveness • Analyzing and processing business data, and delivering reports • Controlling the performance of daily and periodic processes • Observing the closing date of distributive centers and staff • Business process analysis and contributing to collecting and handling user requests • Setting business requirements based on collected data • Planning, organizing and performing tests • Implementation of developed solutions Managing supply and handling maintenance, information technologies and equipment • Collaboration with outsourcing services in the field of information technologies Customer support • Supporting users in operational work • Staff training necessary for comprehensive and effective use of ERP and DMS system • Writing user manuals and project documentation Show less

IT support/Business analyst

• Mar 2017 - Mar 2020

Current responsibilities are grouped in: - testing of the software solutions, updates and new procesess; - data analysis; - user support regarding ERP and other issues; - reports creation (in a custom software tool, ERP and IBM Cognos BI); - handling of user requests; - monitoring and improving current processes in the company. Current responsibilities are grouped in: - testing of the software solutions, updates and new procesess; - data analysis; - user support regarding ERP and other issues; - reports creation (in a custom software tool, ERP and IBM Cognos BI); - handling of user requests; - monitoring and improving current processes in the company.

Researcher Advanced

• Feb 2017 - Sep 2017

• Data researcher specializing in B2B and B2C leads. • Data entry, data enrichment and management.• Analyze client projects and criteria to accurately gauge research methods.• Find new methods to refine "human" research techniques.• Usage of social media to scrape for valid lead criteria.• Proficient knowledge of Google Drive, Docs & Spreadsheets.• Proficient use of Google Chrome extensions.• Proficient knowledge of Google CSE and custom search paths and formats.

Data Researcher (independent contractor)

• Jan 2016 - Feb 2017