Neal Head

SMB Solutions Lead at Powernet Co.
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Contact Information
us****@****om
(386) 825-5501
Location
Covington, Kentucky, United States, US

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Credentials

  • Certified Session Controller Administrator
    Sansay
    Jan, 2017
    - Nov, 2024

Experience

  • Powernet Co.
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • SMB Solutions Lead
      • Apr 2019 - Present

    • Switch Engineer
      • Feb 2017 - Apr 2019

      Act as an escalation point for the Network Operations Center. Design and implement customer voice solutions. Create and maintain documentation and processes for voice team. Test and implement new voice products. Maintain softswitch operation, SBCs, IP networks, and IP PBXs.

    • Switch Associate
      • Dec 2015 - Feb 2017

    • Network Support Specialist
      • May 2015 - Dec 2015

  • Rotech Healthcare
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Patient Care Coordinator
      • Jan 2015 - May 2015

  • Murray State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Resident Advisor
      • Aug 2012 - May 2014

      Supervised a floor of around 40 residents, organized floor programs, and advised residents on personal and academic issues. Trained in conflict resolution. Supervised a floor of around 40 residents, organized floor programs, and advised residents on personal and academic issues. Trained in conflict resolution.

  • Catalyst PC, LLC
    • United States
    • IT Services and IT Consulting
    • Co-owner
      • Oct 2009 - May 2011

      Website creation, maintenance and management. Manage the finances of the company.Co-owner of Catalyst PC repair.Services included virus removal, computer reformatting, software installations, PC tuneups, networking and wireless setup, web design, etc. Website creation, maintenance and management. Manage the finances of the company.Co-owner of Catalyst PC repair.Services included virus removal, computer reformatting, software installations, PC tuneups, networking and wireless setup, web design, etc.

  • Northern Kentucky University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Audio/Video Technician Level I
      • Sep 2009 - Apr 2010

      Troubleshooting, Networking, Audio/Video Tech Troubleshooting, Networking, Audio/Video Tech

Education

  • Murray State University
    Bachelor's Degree, Telecommunications Systems Management
    2010 - 2014

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