Experience

ISOutsource

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Specialist

  • Nov 2017 - Present

  • Remote Support of customer technical issues via telephone, local and remote access. • Identifying and resolving remote access issues. • Serving over 700 clients on issues including VPN, printing, remote access, active directory, Office 365, Exchange. • Training end users. • Use of RMM tools to resolve customer issues • Remote Support of customer technical issues via telephone, local and remote access. • Identifying and resolving remote access issues. • Serving over 700 clients on issues including VPN, printing, remote access, active directory, Office 365, Exchange. • Training end users. • Use of RMM tools to resolve customer issues



Pacific Office Automation

• United States
• Telecommunications
• 1 - 100 Employee

• Field Service Technician

  • Feb 2017 - Nov 2017

  • Service & repair of multi-function print devices • Networking & installation of multi-function print devices Certified to repair Canon, Ricoh, Konica Minolta, Lexmark • Service & repair of multi-function print devices • Networking & installation of multi-function print devices Certified to repair Canon, Ricoh, Konica Minolta, Lexmark



Self-employed

• Real Estate
• 1 - 100 Employee

• Stay at Home Dad

  • Aug 2014 - Feb 2017

  • Managed all aspects of daily family life • Managed all aspects of daily family life



Denali Advanced Integration

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Field Service Technician

  • Jan 2012 - Aug 2014

  • Team Lead for Hardware deployment/replacement for various customers • Trained personnel on proper procedures for hardware deployment/replacement • Interfaced with customers to determine their needs and implement best practices • Provided onsite service and support of computer hardware, software, and printers • HP certified warranty technician for PC, laptop, and printer hardware • Team Lead for Hardware deployment/replacement for various customers • Trained personnel on proper procedures for hardware deployment/replacement • Interfaced with customers to determine their needs and implement best practices • Provided onsite service and support of computer hardware, software, and printers • HP certified warranty technician for PC, laptop, and printer hardware