Neal F.
Senior Analyst, Merchant Configuration at Checkout.com- Claim this Profile
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English Native or bilingual proficiency
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Mandarin Native or bilingual proficiency
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Cantonese Native or bilingual proficiency
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German Professional working proficiency
Topline Score
Bio
Credentials
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GOETHE-ZERTIFIKAT B2
Goethe-Institut HongkongMay, 2021- Nov, 2024
Experience
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Checkout.com
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United Kingdom
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Financial Services
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700 & Above Employee
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Senior Analyst, Merchant Configuration
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Jul 2020 - Present
1. Collaborated with cross-functional teams to understand merchant requirements and design tailored payment solutions. 2. Assisted merchants in onboarding and configuring their payment systems, helped them reduce the average time taken for integration. 3. Conducted extensive testing and troubleshooting of payment configurations to ensure seamless transactions and minimize downtime for merchants. 4. Trained and mentored new team members on payment processing solutions and… Show more 1. Collaborated with cross-functional teams to understand merchant requirements and design tailored payment solutions. 2. Assisted merchants in onboarding and configuring their payment systems, helped them reduce the average time taken for integration. 3. Conducted extensive testing and troubleshooting of payment configurations to ensure seamless transactions and minimize downtime for merchants. 4. Trained and mentored new team members on payment processing solutions and best practices, helping to enhance the overall team performance. 5. Proactively identified opportunities to optimize existing merchant configurations, leading to improvement in transaction success rates. 6. Created and maintained documentation on merchant configuration procedures, ensuring consistency and accuracy across all projects. Show less 1. Collaborated with cross-functional teams to understand merchant requirements and design tailored payment solutions. 2. Assisted merchants in onboarding and configuring their payment systems, helped them reduce the average time taken for integration. 3. Conducted extensive testing and troubleshooting of payment configurations to ensure seamless transactions and minimize downtime for merchants. 4. Trained and mentored new team members on payment processing solutions and… Show more 1. Collaborated with cross-functional teams to understand merchant requirements and design tailored payment solutions. 2. Assisted merchants in onboarding and configuring their payment systems, helped them reduce the average time taken for integration. 3. Conducted extensive testing and troubleshooting of payment configurations to ensure seamless transactions and minimize downtime for merchants. 4. Trained and mentored new team members on payment processing solutions and best practices, helping to enhance the overall team performance. 5. Proactively identified opportunities to optimize existing merchant configurations, leading to improvement in transaction success rates. 6. Created and maintained documentation on merchant configuration procedures, ensuring consistency and accuracy across all projects. Show less
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Tech21
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United Kingdom
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Consumer Electronics
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1 - 100 Employee
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Customer Service Executive
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Mar 2019 - Apr 2020
1. Responded to customer inquiries via phone, email, and chat regarding e-commerce transactions, including payments, refunds, and product availability. 2. Utilized various e-commerce platforms and payment gateways to process transactions and troubleshoot issues related to online payments. 3. Worked closely with the sales and logistics teams to ensure accurate and timely order fulfillment and delivery. 4. Developed and maintained a deep understanding of the company's product… Show more 1. Responded to customer inquiries via phone, email, and chat regarding e-commerce transactions, including payments, refunds, and product availability. 2. Utilized various e-commerce platforms and payment gateways to process transactions and troubleshoot issues related to online payments. 3. Worked closely with the sales and logistics teams to ensure accurate and timely order fulfillment and delivery. 4. Developed and maintained a deep understanding of the company's product offerings, pricing, and promotions to provide accurate information to customers. 5. Maintained accurate records of customer interactions, transactions, and feedback using the company's CRM system Show less 1. Responded to customer inquiries via phone, email, and chat regarding e-commerce transactions, including payments, refunds, and product availability. 2. Utilized various e-commerce platforms and payment gateways to process transactions and troubleshoot issues related to online payments. 3. Worked closely with the sales and logistics teams to ensure accurate and timely order fulfillment and delivery. 4. Developed and maintained a deep understanding of the company's product… Show more 1. Responded to customer inquiries via phone, email, and chat regarding e-commerce transactions, including payments, refunds, and product availability. 2. Utilized various e-commerce platforms and payment gateways to process transactions and troubleshoot issues related to online payments. 3. Worked closely with the sales and logistics teams to ensure accurate and timely order fulfillment and delivery. 4. Developed and maintained a deep understanding of the company's product offerings, pricing, and promotions to provide accurate information to customers. 5. Maintained accurate records of customer interactions, transactions, and feedback using the company's CRM system Show less
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Specialist
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Sep 2014 - Oct 2018
1. Assisted customers with product inquiries, troubleshooting, and technical support, using a variety of tools and resources to resolve customer complaints and issues in a timely and satisfactory manner, ensuring a positive customer experience. 2. Conducted product demonstrations and workshops to educate customers on the features and benefits of Apple products. 3. Maintained a strong understanding of the company's policies, procedures, and product offerings, ensuring compliance… Show more 1. Assisted customers with product inquiries, troubleshooting, and technical support, using a variety of tools and resources to resolve customer complaints and issues in a timely and satisfactory manner, ensuring a positive customer experience. 2. Conducted product demonstrations and workshops to educate customers on the features and benefits of Apple products. 3. Maintained a strong understanding of the company's policies, procedures, and product offerings, ensuring compliance and accuracy in all interactions with customers. 4. Interacted with customers in a retail environment, providing exceptional customer service and support. 5. Demonstrated a deep knowledge and passion for Apple products, including Macs, iPhones, iPads, and accessories. Show less 1. Assisted customers with product inquiries, troubleshooting, and technical support, using a variety of tools and resources to resolve customer complaints and issues in a timely and satisfactory manner, ensuring a positive customer experience. 2. Conducted product demonstrations and workshops to educate customers on the features and benefits of Apple products. 3. Maintained a strong understanding of the company's policies, procedures, and product offerings, ensuring compliance… Show more 1. Assisted customers with product inquiries, troubleshooting, and technical support, using a variety of tools and resources to resolve customer complaints and issues in a timely and satisfactory manner, ensuring a positive customer experience. 2. Conducted product demonstrations and workshops to educate customers on the features and benefits of Apple products. 3. Maintained a strong understanding of the company's policies, procedures, and product offerings, ensuring compliance and accuracy in all interactions with customers. 4. Interacted with customers in a retail environment, providing exceptional customer service and support. 5. Demonstrated a deep knowledge and passion for Apple products, including Macs, iPhones, iPads, and accessories. Show less
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