Ndu Ugwu
Information Technology Consultant at CareerHive - We are Hiring- Claim this Profile
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Bio
Credentials
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Professional Scrum Master™ I (PSM I)
Scrum.orgJan, 2022- Nov, 2024 -
Lean Six Sigma Yellow Belt (ICYB)
The Council for Six Sigma Certification (CSSC)Nov, 2021- Nov, 2024 -
IT Information Library Foundations Certification (ITIL)
PeopleCertDec, 2020- Nov, 2024 -
Certified Tester Foundation Level (CTFL)
ISTQB® - International Software Testing Qualifications BoardJun, 2015- Nov, 2024
Experience
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CareerHive - We are Hiring
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Canada
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Staffing and Recruiting
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1 - 100 Employee
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Information Technology Consultant
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Jan 2023 - Present
Projects: In the role of an IT Consultant specializing in ERP solutions at CareerHive, I executed a pivotal project that encompassed various phases of ERP implementation. Collaborating closely with clients, I conducted in-depth requirements analysis, gaining a profound understanding of their business objectives and processes. This laid the foundation for crafting tailored ERP solutions that aligned seamlessly with their needs. ▪ Requirements Analysis: Collaborate closely with clients to comprehend their business objectives and processes, conducting thorough analysis to identify opportunities for ERP integration. ▪ Solution Design: Craft tailored ERP solutions that align with client needs, encompassing system configurations, data structures, and workflow designs. ▪ Implementation Leadership: Lead or contribute to the seamless implementation of ERP systems, ensuring precise configuration and smooth data migration within established project timelines. ▪ User Empowerment: Deliver comprehensive training sessions for end-users, empowering them to navigate and maximize the ERP system's functionalities. Create intuitive documentation to aid user understanding. ▪ Integration Expertise: Seamlessly integrate the ERP solution with existing systems and third-party applications, ensuring seamless data flow and enhanced operational efficiency. ▪ Quality Assurance: Rigorously test the ERP solution to guarantee data accuracy, system stability, and adherence to industry standards, resolving any issues promptly. ▪ Technical Support: Provide ongoing technical assistance to address challenges, troubleshoot system-related issues, and offer timely resolutions to sustain smooth operations. Show less
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American Tower
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United States
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Telecommunications
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700 & Above Employee
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Information Systems Analyst
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May 2019 - Dec 2022
Projects: Engaged in power-related initiatives spanning European, Middle Eastern, and African markets, effectively addressing and resolving incidents in adherence to SLAs. Orchestrated a notable 15% enhancement in overall turnaround time, contributing to streamlined operations and heightened client satisfaction. ▪ Spearheaded test case preparation, execution, and presentation of solutions to the Change Advisory Board (CAB), ensuring rigorous quality control in alignment with project objectives. ▪ Orchestrated an impressive 25% upswing in revenue generation within the African power pillar. This achievement was driven by strategic process design, leading to reduced manual tasks, and subsequently enhancing turnaround time. ▪ Took charge of the design and seamless implementation of integrated information systems, leveraging a holistic approach to enhance operational efficiency. ▪ Conducted regular user training sessions to empower remote teams with productivity enhancement tools, fostering a culture of efficient remote work. ▪ Orchestrated the smooth integration of systems and dependencies among external vendors/partners and the application management team, ensuring seamless collaboration. ▪ Collaborated closely with the cyber-security team to perform quarterly audit reviews, fortifying organizational cybersecurity measures. ▪ Delivered end-user hardware support, troubleshooting issues effectively to minimize operational disruptions. Show less
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Keystone Bank Limited
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Nigeria
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Banking
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700 & Above Employee
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Lead, Business Analyst & Project Management
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Mar 2018 - Apr 2019
Led discovery workshops, conducted stakeholder analysis, and devised effective business analysis strategies, orchestrating seamless integration of business systems. ▪ Transformed user stories into actionable items, incorporating acceptance criteria and models aligned with business requirements. ▪ Transformed the KeyMobile Banking App, driving Q3-Q4 profitability up by $215,000 and active users from 400,000 to 1,200,000 through timely increments based on customer specifications. ▪ Implemented a cost-saving document management system and approval workflow, reducing expenses by $180,000 while enhancing transparency and solution delivery efficiency. NDU. U Page 3 ▪ Facilitated Sprint Ceremonies, strategically planning, reviewing, and retrospecting upgrades and enterprise projects, ensuring alignment with backlog and sprint goals for impressive velocity. ▪ Designed and modeled future business processes, executed gap analyses, and drove 30% improvement in Time-to-Market for Digital channels and Enterprise app projects. ▪ Conducted routine reviews and User Acceptance Testing (UAT) for banking regulatory updates on payment solutions using SoapUI and Postman Show less
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Diamond Bank Plc
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Nigeria
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Financial Services
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700 & Above Employee
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Application Manager/ Business Analyst
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Aug 2013 - Feb 2018
▪ Collaborated closely with Enterprise Architects, Developers, Junior Business Analysts, and Business teams to aligndeliverables (KPIs) with overarching business objectives.▪ Provided recommendations, root cause analysis, and resolution for escalated issues pertaining to digital Channels systems and applications, addressing concerns raised by the IT Service Desk and monitoring teams.▪ Managed and expedited the resolution of user-raised tickets and complaints within the stipulated timeframes of the ITIL framework.▪ Developed comprehensive application artifacts, including FAQs, user manuals, and documentation for service desk utilization in supporting users.▪ Undertook comprehensive testing across diverse digital channels, encompassing web, digital payments, collections SwaggerUI, Postman API, Java ATM Simulator, web services (SOAP/XML), REST APIs (JSON), and other native solutions.▪ Presented change requests to IT-CAB, ensuring that changes adhered to quality assurance best practices and organizational policies. Show less
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IT Service Desk Analyst
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Feb 2012 - Jul 2013
▪ Investigated, resolved, and if necessary, escalated issues concerning the applications under my purview, ensuring efficient problem resolution.▪ Delivered comprehensive system support for inbound calls encompassing WAN, midrange, application systems, and webbased issues, ensuring seamless operations.▪ Successfully addressed system errors arising from malfunctions and misconfigurations, promptly restoring optimal functionality.▪ Played an integral role in the training of new Help Desk Analysts, imparting critical expertise in all aspects of Help Desk functions. Show less
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Uconnect
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Sri Lanka
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Human Resources Services
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1 - 100 Employee
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Information Technology Services Specialist
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Feb 2011 - Mar 2012
AS AN IT HELP DESK PROFESSIONAL, I WORK COLLABORATIVELY WITH ALL UNITS TO ENSURE THE SUCCESSFUL RESOLUTION OF SERVICE DESK INCIDENTS AND PROBLEMS WITHIN ITIL FRAMEWORK. • My key responsibilities include providing first-level support for all core business applications, ensuring timely and accurate problem resolution. • My achievements in this role include investigating and resolving or escalating issues related to the applications I support. • Additionally, I provide system support for all incoming calls pertaining to WAN, midrange, application systems, and web-based problems. I also resolved system errors due to malfunctions and misconfigurations. • As an inclusive team player, I co-developed operating instruction documents and data analysis methodologies. Furthermore, I assist in training new Help Desk Analysts in all critical Help Desk functions to ensure that all team members can successfully collaborate in achieving our goals. • Escalated and tracked issues to 2nd level application Managers, and followed through to resolution. Show less
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Education
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2022 - 2023
University of Waterloo
Masters in Business, Entrepreneurship and Technology, Business -
2015 - 2017
University of Lagos
MIT, Masters of Information Technology -
2003 - 2007
University of Benin
Bachelors of Science, Computer Science
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