Experience

City of Cape Town

• South Africa
• Government Administration
• 700 & Above Employee

• Specialist

  • Jun 2017 - Present



TrailblazerNights SA / NetworkBooth SA

• Event Coordinator and Creative Director

  • Jan 2010 - Present

  vents CoordinatorTrailblazer Nights/NetworkboothSeptember 2010 – (2 years 8 months)|Cape Town Area, South AfricaPlan, implement and execute events in and around Cape Town Co-founder Worked with Vodacom Color and Smirnoff Visit www.facebook.com/4wardTheMovement?ref=hl vents CoordinatorTrailblazer Nights/NetworkboothSeptember 2010 – (2 years 8 months)|Cape Town Area, South AfricaPlan, implement and execute events in and around Cape Town Co-founder Worked with Vodacom Color and Smirnoff Visit www.facebook.com/4wardTheMovement?ref=hl



Capita

• Customer Service

  • Feb 2014 - Jul 2015

  17 Feb - Capita (CPT) Customer Support•Determines requirements by working with customers.•escalating unresolved problems•manage and resolve customer complaints•route calls to appropriate resource•handle customer inquiries telephonically •research required information using available resources•handling Bills and contracts •update existing customer information•complete call logs 17 Feb - Capita (CPT) Customer Support•Determines requirements by working with customers.•escalating unresolved problems•manage and resolve customer complaints•route calls to appropriate resource•handle customer inquiries telephonically •research required information using available resources•handling Bills and contracts •update existing customer information•complete call logs



Telkom Corporate

• Customer Service Representative

  • Jul 2012 - Nov 2013

  •July 2012- November 2013 Agent, Telkom Customer Corporate Care (Contract)Proceed OrdersReceive and analyze orderModify order (if required)Put-into-service (billing) (if required)Register order and/ or customer and/ or contact entry on CBSInform CBS Support and Final Accounts of work-aroundsAllocate constitutions and create and allocate equipment numbers (EN),designation numbers (DN) to orderCreate or modify customer on Infoconnect and T-Agent (pre-paid orders)Advise customer to purchase pre-paid kit and to confirm paymentUpdate CBS with justification payment and create and/ or modify T-AgentValidate and task order to intervention unit (Technical installationstaff/ NIP)Schedule appointment with relevant role players and provide customerFeedbackRange TypesNon VoiceVoiceProvided ReportsGather and analyze informationVerify informationProcess information into specific formatDistribute to relevant role playersRangeFeedback reportQueriesActivations



Vodacom Color Superpeer

• Superpeer

  • Mar 2011 - Dec 2011

  •March 2011 - Dec 2011 Vodacomcolor Superpeer (CPT) (Part-Time)Get involved and be activeAttend the Mentor Sessions / Work shadows / Workshops / Party’s and cool events that we invite you too. You need to commit to at least one a month. These events have been developed to add value to your life, so you will enjoy and benefit from all of them. If you are not involved in the activities you will not be a Super Peer. Make friends and influence peopleGrow the color community – by involving your friends and peers in the cool things you/we do and get them to use Vodacom color products. You can do this by letting them know what you are up to – Status updates on Facebook, writing on their walls, Tweets, and bringing them along to events/ sessions (if allowed). Initiate a dream projectWrite a proposal for and run 1 project every 6 months that you would like to do that utilizes your particular exceptional talent and you may get us to fund your event in part or as a whole.Build your profile onlineYou will commit to posting 1 original Content blog post a week. This must be an extension of your talent – advertise an event or happening where you will be showcasing your work/talent or a cool something you will be attending or are involved in in any way.Your On-line ScoresWhen we connect with you on Facebook, a very fancy tool, will be able to track how many times you post, mention Vodacom Color, and how many comments you get. This all gets added up and you need to ensure you get at least 50 points a month.