Ndifreke Eyo ACIPM, HRPL, SPHRi™
HRBP/Talent Acquisition Lead at SESEWA- Claim this Profile
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Bio
Maxwell Ekanem
I’m very pleased and privileged to be able to provide this recommendation for Ndifreke who I know is someone that have over the years worked outstandingly and exceeded expectations particularly whilst I worked with her at Lagos State Emergency Management Agency. Ndi as I fondly call her, joined the Human Resources space at Future Moves Recruitment Agency and Sesewa with an awesome wealth of knowledge and quickly became one of the most valuable team members in all departments where she functioned. Her interpersonal skills allow her to communicate effectively with all clients and partners. Her excellent organizational skills, along with her friendly personality and professionalism, makes her an ideal candidate I will vouch for.
Maxwell Ekanem
I’m very pleased and privileged to be able to provide this recommendation for Ndifreke who I know is someone that have over the years worked outstandingly and exceeded expectations particularly whilst I worked with her at Lagos State Emergency Management Agency. Ndi as I fondly call her, joined the Human Resources space at Future Moves Recruitment Agency and Sesewa with an awesome wealth of knowledge and quickly became one of the most valuable team members in all departments where she functioned. Her interpersonal skills allow her to communicate effectively with all clients and partners. Her excellent organizational skills, along with her friendly personality and professionalism, makes her an ideal candidate I will vouch for.
Maxwell Ekanem
I’m very pleased and privileged to be able to provide this recommendation for Ndifreke who I know is someone that have over the years worked outstandingly and exceeded expectations particularly whilst I worked with her at Lagos State Emergency Management Agency. Ndi as I fondly call her, joined the Human Resources space at Future Moves Recruitment Agency and Sesewa with an awesome wealth of knowledge and quickly became one of the most valuable team members in all departments where she functioned. Her interpersonal skills allow her to communicate effectively with all clients and partners. Her excellent organizational skills, along with her friendly personality and professionalism, makes her an ideal candidate I will vouch for.
Maxwell Ekanem
I’m very pleased and privileged to be able to provide this recommendation for Ndifreke who I know is someone that have over the years worked outstandingly and exceeded expectations particularly whilst I worked with her at Lagos State Emergency Management Agency. Ndi as I fondly call her, joined the Human Resources space at Future Moves Recruitment Agency and Sesewa with an awesome wealth of knowledge and quickly became one of the most valuable team members in all departments where she functioned. Her interpersonal skills allow her to communicate effectively with all clients and partners. Her excellent organizational skills, along with her friendly personality and professionalism, makes her an ideal candidate I will vouch for.
Credentials
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Senior Professional in Human Resource International ( SPHRi™)
HRCIAug, 2022- Nov, 2024 -
Strategic Human Resources
LinkedInApr, 2022- Nov, 2024 -
Certification Prep: Professional in Human Resources (PHR)®
LinkedInMar, 2022- Nov, 2024 -
Employee Engagement
LinkedInMar, 2022- Nov, 2024 -
Recruiting Foundations
LinkedInMar, 2022- Nov, 2024 -
Technical Recruiting
LinkedInMar, 2022- Nov, 2024 -
HR Analytics
UtivaJun, 2021- Nov, 2024 -
Human Resources Professional License (HRPL)
Chartered Institute of Personnel Management of Nigeria CIPM (Official LinkedIn Account)Jan, 2021- Nov, 2024 -
Chartered Institute of Personnel Management (ACIPM)
Chartered Institute of Personnel Management of Nigeria CIPM (Official LinkedIn Account)Dec, 2020- Nov, 2024
Experience
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SESEWA
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Nigeria
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Human Resources
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1 - 100 Employee
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HRBP/Talent Acquisition Lead
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May 2022 - Present
• Manage the Internal HR processes of the organization. • Work across different time zones with team members to achieve organizational goals and objectives • Manage the end-to-end recruitment process for clients’ positions from clarifying job expectations to candidate attraction, conducting interviews, managing the offer process and onboarding for all new hires. • By using a combination of channels including social media, job boards, • headhunting, career events, and external agencies, i am responsible • for attracting, recruiting & managing the necessary quality and quantity of qualified candidates. • Implement a multi-channel recruitment strategy focusing on the direct sourcing of qualified candidates. • Partner with business leaders to provide thoughtfulness around candidate • management/candidate experience, consulting on process improvements, and ideal candidate profiles. Show less
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FMR AGENCY - Future Moves Recruitment Agency Limited
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Nigeria
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Human Resources Services
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1 - 100 Employee
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Recruitment Specialist/ Human Resource Business Partner
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Aug 2021 - May 2022
• Sourcing, recruiting, interviewing, and placing high-level technical and digital talent for contract and permanent opportunities with FMR clients• Provide professional HR advice to external employees to ensure that the service area has excellent management of its employees covering all aspects of performance, competence, administration, conduct, and attendance.• Supervise and coach external employees to ensure a high level of service to line managers and business owners, encouraging a good level of pace.• Manage training delivery and conducts post- training assessments, providing recommendations for improvement.• Develop and create HR Docs/ Templates of different HR processes for clients’ use. Show less
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Human Resource Business Partner at FMR Agency
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Apr 2021 - May 2022
• Responsible for the delivery of expert, professional HR advice and coaching to Client employees and managers, on all HR aspects, in order to ensure that the organization has excellent management of its employees and strong employee relations. • Drive the achievement of the organization’s business and service plans by providing timely, expert, risk-informed HR advice on all activity including ensuring the organization has the right workforce to deliver its services. • Support the delivery of a professional HR service that adds value and delivers effective business-focused solutions. To work in partnership with external employees, managers, and other HR professionals to drive organizational change & culture and enable continuous improvement. • Develop and carry out HR strategies, policies and practices for the achievement of client’s business objective.• Monitoring of employees performance through job appraisal and improving employees performance through training and development need.• Develop employee compensation and payroll management• Provide professional HR advice and policies to external employees to ensure that the service area has excellent management of its employees covering all aspects of performance, competence, administration, conduct, and attendance. Show less
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Coollink.ng
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Nigeria
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Information Technology & Services
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1 - 100 Employee
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Human Resources Support
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May 2019 - Apr 2021
First time and quick resolution of Client internet issues and clientele requests. • Train new recruits on operating procedures and company products and services.• Schedule staff shifts to cover peaks and lulls to ensure required personnel meets personnel availability.• Involved in the process of a wide range of human resource services including Employee Selection (Recruitment) by advertising position openings, Screening applications, scheduling and conducting test/interviews, organizing assessment centers, conducting background checks, resume review service etc.• Ensure punctuality, proper feeling and logistics in the training ground which fosters training effectiveness. Show less
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Customer Experience Executive
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May 2019 - Apr 2021
• Revised and revamped the internal and external correspondence style of writing which improved the client satisfaction rating by 40% in July 2019 and subsequently.• Recognized as and given the Most Punctual employee Award for the year 2019 till date.• Influenced growth in the company’s revenue from upselling and cross-selling of company’s products to both new and existing customers.• Handle existing and prospective customers’ enquiries and complaints via calls, emails and social media platforms.• Address negative customer feedback professionally and in an empathetic manner. Show less
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Social Media Manager
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Jul 2020 - Jan 2021
• Developed, implemented and managed the company social media strategy/platforms.• Created and edited contents for the company’s social media pages.• Manage and oversee social media content.• Stayed up to date with latest social media best practices and technologies.• Worked with copywriters and designers to ensure content is informative and appealing.• Collaborated with Sales and Network Operating Team in order to manage and oversee social media content.• Monitor SEO and user engagement and suggest content optimization Show less
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Haitheb Construction Services Limited
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Nigeria
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Construction
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1 - 100 Employee
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Admin/HR Intern
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Mar 2019 - May 2019
• Consistently reduced Admin OPEX by an average of 15% within 2 months. • Surpassed administrative financial target (cost reduction) by 18% in April 2019. • Ensured a healthy and safe office environment at all times by maintaining up to date policies and procedures around Health, Safety and Emergency (HSE). • Supervised the procurement of all cleaning devises, and ensure stock levels are maintained. • Managed and coordinated the use of all company cars & drivers also pool car allocation / distribution. • Archived all database for client, existing and prospective and all departmental records. • Drafted and sent proposal/ business letters to create business awareness to identified targets. • Updated the internal databases with new employee information, including contact details and employment forms • Gather payroll data like leaves, working hours and bank accounts • Screen resumes and application forms • Scheduled and confirmed interviews with candidates • Onboarded new staff on company policies, standard, policy and processes Show less
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Avantgarde Management Services
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Nigeria
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Outsourcing/Offshoring
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1 - 100 Employee
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Emergency Response Consultant
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Nov 2016 - May 2019
• Consistently contributed to personnel development policies in collaboration with the centre managers and the HR team which improved employee retention by 49%. • Successfully monitored staff attendance management system, improving adherence to schedule by 100%. • Handled the centre’s HMO registration and related issues. • Provided support to the HR Manager in handling all employee relations issues. • Conducted follow up and resolution of pending cases. • Provided Exceptional Customer Service via First Call Resolution. • Met the Emergency Response Centre organizational requirement on service level, schedule adherence and quality. • Responsible for updating the Emergency Response Centre’s Status Report, Case Study Reports, Escalated live Cases Reports, Complaint’s report, Schedule Efficiency, etc. Show less
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ConSol Limited
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Call Centre Agent
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Dec 2015 - Sep 2016
• Handled emergency calls. • Empathized with distressed caller. • Captured received details on the CRM. • Worked closely with Team leads and Supervisors. • Proactively provided landmark to callers’ description • Handled emergency calls. • Empathized with distressed caller. • Captured received details on the CRM. • Worked closely with Team leads and Supervisors. • Proactively provided landmark to callers’ description
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Education
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2011 - 2015
University of Uyo
Bachelor of Arts - BA, Linguistics and Nigerian Languages
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