Experience

North Carolina Department of Information Technology
• Network Analyst II

  • Oct 2022 - Present


MPPARTS (MPPM)

• Information Technology Specialist

  • Feb 2020 - Sep 2022

  I manage all IT aspects, Telecom: Manage Call Center, Telecom/Voip Management, and Call routing. Caller ID reputation, Create Training videos and instructions for users and management. Project management and assist with employees and customers having technical issues from phone to network issues. I manage all IT aspects, Telecom: Manage Call Center, Telecom/Voip Management, and Call routing. Caller ID reputation, Create Training videos and instructions for users and management. Project management and assist with employees and customers having technical issues from phone to network issues.



Fidelity National Title

• United States
• Real Estate
• 700 & Above Employee

• System Administrator

  • Dec 2008 - Feb 2020

  Responsible for IT support for offices in the Midsouth, Mid-Atlantic, and assisting other regions. Responsibilities consisted of implementations, and end-user support, I was responsible for planning and managing office moves from an IT aspect which included telecom, voip/sip, local area network, and wide area network to be ready at the new location this also included new offices working with all teams involved. I was responsible for data drop planning, testing, business continuity, disaster recovery, recommend IT solutions for offices. I would assist users and customers at a technical level. Show less



LandAmerica Lawyers Title

• Real Estate
• 100 - 200 Employee

• IS Analyst

  • Aug 2006 - Dec 2008

  Responsible for local IT support for offices in Carolinas, Kentucky, and Memphis, and assisting other team members in the Midsouth region. I managed local servers and phone various phone systems. Was also involved in various nationwide IT projects. Responsibilities consisted of implementations, and end-user support, I was responsible for planning and managing office moves from an IT aspect which included telecom, local area network, and wide area network to be ready at the new site this also included new offices working with all teams involved. I was responsible for data drop planning, testing, business continuity, disaster recovery, and recommending IT solutions for offices. I would assist users and customers at a technical level. Show less



YESTech Inc.

• Production/ Network Administrator

  • Nov 2004 - Aug 2006

  Built the IT department from the ground up. Responsible for the telecom and all IT aspects. I also assisted our support team with our customers. Built the IT department from the ground up. Responsible for the telecom and all IT aspects. I also assisted our support team with our customers.



Self Employeed

• 300 - 400 Employee

• Owner

  • Jul 2002 - Nov 2004

  Hired by small businesses and home based businesses to for networking, computer, web and internet needs. Installed computer, wireless networks, network line and phone drops. Did service repair on computers and network lines. Hired by small businesses and home based businesses to for networking, computer, web and internet needs. Installed computer, wireless networks, network line and phone drops. Did service repair on computers and network lines.



CR Technology/Photon Dynamics Electronics Division

• Network Administrator

  • Mar 2000 - Jun 2002

  Responsibilities from telecom and to IT. Managing the phones, Servers and was part of the acquisition IT team with the corporate office. In new companies, we acquired I was sent out to evaluate Hardware, network, and telecom setups. evaluate on how we can implement with our IT technology together. I also assisted with the support team with our customers. Responsibilities from telecom and to IT. Managing the phones, Servers and was part of the acquisition IT team with the corporate office. In new companies, we acquired I was sent out to evaluate Hardware, network, and telecom setups. evaluate on how we can implement with our IT technology together. I also assisted with the support team with our customers.



On Demand / Inacom

• System Support

  • Oct 1998 - Mar 2000

  Assigned on-site at Toshiba America Information Systems. The division responsible for: Toshiba Laptop manufacturing, Desktop Manufacturing & MRC Support all users in manufacturing div. Troubleshoot applications, assist telecom team, network issues, i2 issues, & printer issues. Configure various workstations. Assisted in Office relocations. Involved with testing applications and configuring special systems. Document new resolutions for troubleshooting issues. Assigned on-site at Toshiba America Information Systems. The division responsible for: Toshiba Laptop manufacturing, Desktop Manufacturing & MRC Support all users in manufacturing div. Troubleshoot applications, assist telecom team, network issues, i2 issues, & printer issues. Configure various workstations. Assisted in Office relocations. Involved with testing applications and configuring special systems. Document new resolutions for troubleshooting issues.



MicroCenter Computer Store

• Service Technician

  • Apr 1998 - Oct 1998

  Serviced name brand computers, printers, laptops and Apples. Diagnosed, troubleshoot, repaired, and upgraded systems. Assisted in technical support Serviced name brand computers, printers, laptops and Apples. Diagnosed, troubleshoot, repaired, and upgraded systems. Assisted in technical support



Voxon Corporation

• United States
• Paper and Forest Product Manufacturing

• Head of Corporate Sales/ Business Systems Division / Corporate service support

  • Jan 1997 - Mar 1998

  Managed corporate sales and support team. Designed workstation and server solutions for businesses, Local network design, Trainer. Responsible for on-site technical service. Managed corporate sales and support team. Designed workstation and server solutions for businesses, Local network design, Trainer. Responsible for on-site technical service.