Experience

Troodon Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• EDI Configuration Analyst

  • Jan 2018 - Present

  Troodon Group is changing the world one case at a time. Our goal is to give your organization the best benefits enrollment management experience you can imagine. We will partner with your organization, sales reps, account managers, and your payroll administrators to ensure a successful benefits system implementation and smooth transition into your day-to-day benefits administration responsibilities. We provide technical support during Annual Open Enrollment and are available to resolve any day-today system issues you may have quickly. We know your time is valuable, so we take the initiative to implement and manage Electronic Data Interfaces and resolve data discrepancies with your insurance carriers. We send payroll deduction reports and interfaces to your payroll administrator whether it is in-house or a third party. And we also generate custom built reports to fulfill your benefits reporting needs for such areas as ACA compliance.



Providence Technology Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Configuration Specialist

  • Aug 2017 - Jan 2018



Troodon Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Data Configuration Analyst

  • Nov 2015 - Aug 2017

  Troodon Group is changing the world one case at a time. Our goal is to give your organization the best benefits enrollment management experience you can imagine. We will partner with your organization, sales reps, account managers, and your payroll administrators to ensure a successful benefits system implementation and smooth transition into your day-to-day benefits administration responsibilities. We provide technical support during Annual Open Enrollment and are available to resolve any day-today system issues you may have quickly. We know your time is valuable, so we take the initiative to implement and manage Electronic Data Interfaces and resolve data discrepancies with your insurance carriers. We send payroll deduction reports and interfaces to your payroll administrator whether it is in-house or a third party. And we also generate custom built reports to fulfill your benefits reporting needs for such areas as ACA compliance.



Arkansas Public Employees Retirement System (APERS)

• Retirement Counselor

  • Oct 2014 - Nov 2015

  Responsible for counseling members on their retirement benefits. Interprets retirement legislation and policies (federal and state) to determine available retirement options for each member. Evaluates each retirement member request on a case-by-case basis and prepares custom correspondence for each request timely within required 5-day turnaround. Calculates retirement benefit estimates. Prepares Deferred Retirement Option Plan and Partial Annuity Withdrawal projections. Reviews retirement application paperwork for each member for accuracy and adequacy. Counsels APERS members on available annuity options through written correspondence, phone, and face-to-face meetings. Processes payments for service purchase (i.e. military, termination refunds, federal). Researches reciprocal service for members with retirement service credit in applicable retirement systems. Gathers information from member files to determine accuracy of service credit for each member. Processes adjustments to resolve any service and salary discrepancies. Processes verification of employment letters to various state, county, and city employment agencies. Creates monthly reports including weekly appointment logs and work status reports. Reviews Social Security Disability award letters for disability retirement option.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Contracted Associate Training Specialist

  • Sep 2011 - Aug 2014

  Contracted to manage a special training project for the AT&T Learning Services Division. Works closely with training directors, instructors, design, and delivery to manage all logistics to training classes worldwide. Builds course curricula in SAP LSO for training sessions facilitated in traditional classroom and virtual learning environments. Troubleshoots end-user issues on the Learning Services Portal and any scheduling conflicts. Prepares and/or orders materials for applicable courses. Evaluates students on a pass/fail basis and ensures participants receive earned course credit. Runs reports for various metrics as needed.



Prestige Staffing

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Temporary HR Analyst at Rheem Manufacturing

  • Jul 2011 - Aug 2011

  Contracted to manage the recruitment process for corporate positions during a system migration. Led the recruitment process of temporary accounting employees (multiple A/P & A/R positions). Sourced and recruited for permanent corporate positions in accounting and procurement. Maintained all communications with 3rd party recruitment firms and candidates. Prepared all paperwork from application packages to new hire paperwork.



AlphaStaff

• United States
• Human Resources Services
• 100 - 200 Employee

• National Accounts Benefits Specialist

  • Nov 2009 - Oct 2010

  Responsible for the account management and full-cycle benefits administration for 3 national account clients. Served as benefits point of contact for business/system requirements during client implementations. Configured system rules based on required plan information. Performed end-user acceptance testing for ESS portal for new web-based Benefits Open Enrollment process and 3rd party vendor data feeds. Researched and resolved errors on each vendor data test runs. Administered COBRA and manually processed Flexible Spending claims. Participated in business writing development strategies for several HR/Benefit communications such as Standard Operation Procedures, Summary Plan Descriptions and new hire orientation materials. Negotiated with clients to develop performance-based metrics to be included in contractual agreements.



NGA Human Resources, an Alight company

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• Data Management Analyst

  • Sep 2008 - Nov 2009

  Provided high quality client service to a global client with over 100,000 employees within an call center environment. Provided information on policy interpretation, benefit/retirment inquiries, new hire processing, and terminations. Performed SAP HR (PA & OM) transactions involving employee related data and maintained the client’s electronic organizational structure chart. Troubleshooted issues with the self-service tools. Tracked leave of absence requests.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Client Benefits Representative

  • Jul 2005 - Jan 2008

  Provided world class service to approximately 200 small to mid-market clients. Responsible for full-cycle benefits and COBRA administration, billing reconciliation, and tier 2 level support for employees. Executed organization’s client retention strategies by establishing necessary vendor relationships, resolving complex claim issues, and establishing a great rapport with client contacts. Acted as a consultant to client executives on choosing the most suitable benefits offering for their organization. Entered benefits rules and client information in to HRIS. Conducted and solved electronic carrier file reporting errors. Assisted employees with issues on ESS and MSS portal. Conducted in-person Open Enrollment presentations to assist employees with enrollment decisions. Responsible for all aspects of COBRA administration for the entire south region clientele.



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Contract Human Resources Assistant at Frito Lay, Inc.

  • Jul 2001 - May 2004

  Provided administrative support to an HR team of 3. Provided HR guidance to distribution center managers regarding employee relations and disciplinary matters. Led hourly staffing process by sourcing and screening all potential candidates. Managed regional admins for HR metric reporting, personnel file maintenance, and policy interpretation issues. Traveled to distributions centers for personnel file audits. Prepared all regional meeting logistics and expense reporting. Coordinated employee morale events (holiday parties, distribution center picnics).



Ventiv Health US Sales Inc

• Contracted Seasonal HR/Benefits/Recruting Assistant

  • Jun 1999 - Jan 2001

  Contracted to work on a recruiting team who goal was to recruit and onboard 500 sales reps, nationwide, within a 3-month period. Responsible for screening candidates and managing the master recruitment spreadsheet for all recruiting activity. Coordinated interview scheduling for regional district managers. Worked closely with the HR department to sent offer and new hire packages to candidates. Provided clerical support to the HR department. Assembled and mailed new hire packets to newly hired employees. Organized HR departments files. Worked as a benefits specialist to enroll 500 new hires in benefits. Performed customer service for employees with benefits related questions. Responsible for running COBRA eligibility reports and send out COBRA packets. Participated in open enrollment for benefits and 401(k). Conducted 401(k) top heavy testing, COBRA audits, and benefit file audits.