Experience

NBS Television

• Uganda
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Account Manager

  • Feb 2015 - Present

  Develop daily, weekly and monthly prospects of potential clientsFile weekly reports with the business manager on week’s activities and itineraries. Coordinate supplements for NBS TV clients. Ensure that adverts and content for supplements are done, ready and approved in liaison with the relevant departments at NBS TV.Provide monthly sales and collection reports to the sales manager.Handle all customer complaints and give feedback to ensure customer satisfaction and growing client portfolio.Aggressively grow advertising business by conducting daily Sales visits to potential and existing clients.Coordinate the production of client’s adverts and get their approval Collect dues on all advertising space sold on credit within agreed time linesTo maintain sales contacts with appropriate representative of major advertisers and to follow-up and resolve any complaints. Show less

• Account Manager

  • Feb 2015 - Present


NBS TV
• Account Manager

  • Feb 2015 - Present


Monitor Publications Limited- A Nation Media Group Company

• Uganda
• Media Production
• 200 - 300 Employee

• BUSINESS EXCUTIVE

  • Dec 2012 - Nov 2014

  Responsibilities: Aggressively grow advertising business by conducting daily Sales visits to potential and existing clients. Coordinate the production of client’s adverts and get their approval Collect dues on all advertising space sold on credit within agreed timelines To maintain sales contacts with appropriate representative of major advertisers and to follow-up and resolve any complaints. Develop daily, weekly and monthly prospects of potential clients File weekly reports with the business manager on week’s activities and itineraries. Coordinate supplements for MPL clients. Ensure that adverts and content for supplements are done, ready and approved in liaison with the relevant departments at MPL. Provide monthly sales and collection reports to the sales manager. Handle all customer complaints and give feedback to ensure customer satisfaction and growing client portfolio. Show less



CAYMAN CONSULT.

• Human Resources Services

• CALL CENTER SUPERVISOR.

  • Jun 2012 - Aug 2012

  •Organize and prepare the schedule for every agent. •Train agents about the product knowledge and services of the company. •Organizing regular meetings for agents and management. •Provide all the necessary information and issues at hand to all agents. •Organize job rotations for agents. •Supervise and focusing on the complete shift. •Training agents about handling customers while on phone. •Organize and prepare the schedule for every agent. •Train agents about the product knowledge and services of the company. •Organizing regular meetings for agents and management. •Provide all the necessary information and issues at hand to all agents. •Organize job rotations for agents. •Supervise and focusing on the complete shift. •Training agents about handling customers while on phone.



Uganda Telecom Ltd

• Uganda
• Telecommunications
• 1 - 100 Employee

• Customer Care Representative

  • Feb 2008 - May 2011

  Responsibilities: •Handle incoming calls and offer solutions to customers’ complaints while maintaining set department qualitative and quantitative standards •Educate and provide accurate information about company products and services •To resolve customers’ issues accurately and promptly at every point of contact •Use appropriate problem-solving skills to handle difficult customers •Log customers’ queries and call classification codes to assist follow up and service delivery improvements and preparations of reports •Identify areas of work process improvement and share with team and management •Offering alternative solutions with the objective of retaining customers. •Update customer records in systems and data base. •To process all queries to ensure that they are forwarded to the collect departments. Show less



ShopRite Supermarkets

• Retail Groceries
• 1 - 100 Employee

• Cashier Customer Service

  • Dec 2005 - Feb 2008

  Responsibilities •Ensuring good customer relations •Handling large sums of money •Keep records of damaged items in the stock and record returned items •Supervising deposits in form of cash and cheques •Attending to cash teller machines •Assisting in maintenance of updated records in stores’ database •Prepare periodic stock report on stock taking Responsibilities •Ensuring good customer relations •Handling large sums of money •Keep records of damaged items in the stock and record returned items •Supervising deposits in form of cash and cheques •Attending to cash teller machines •Assisting in maintenance of updated records in stores’ database •Prepare periodic stock report on stock taking