Experience

RAD Diversified

• United States
• Investment Management
• 1 - 100 Employee

• IT Support | Projects- Tampa

  • Nov 2022 - Present



Champions Life Int’l Church

• Ruskin, Florida, United States

• Media Director

  • Jan 2020 - Present



Elevated Facility Services

• United States
• Facilities Services
• 1 - 100 Employee

• Corporate IT Support

  • Feb 2022 - Sep 2022



Siemens Gamesa

• Spain
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• IT- Deployments

  • Jul 2021 - Dec 2021



Off Lease Only

• United States
• Retail Motor Vehicles
• 100 - 200 Employee

• IT Implementation Site Manager

  • Jan 2021 - Jun 2021



Mednax, National Medical Group

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Lead Information Technology Specialist

  • Oct 2020 - Jan 2021



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Services

  • Aug 2019 - May 2020



AAA-The Auto Club Group

• United States
• Insurance
• 700 & Above Employee

• Project Lead | VDI Deployments | Tampa

  • Jun 2019 - Aug 2019



Taylor Morrison

• United States
• Real Estate
• 700 & Above Employee

• Systems Analyst

  • Dec 2018 - May 2019



Bristol Myers Squibb

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Scientific IT Service Desk

  • Jul 2018 - Dec 2018



PwC

• Professional Services
• 700 & Above Employee

• Human Capital Information Systems

  • Mar 2018 - Jun 2018



Trenam Law

• United States
• Law Practice
• 100 - 200 Employee

• Desktop Support Analyst

  • Oct 2017 - Nov 2017



Focal Point Data Risk (A CDW Company)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support

  • Jun 2017 - Aug 2017



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Project Manager

  • Jun 2016 - Feb 2017

   Coordinate and plan implementation for system upgrades to end-user devices  Track daily records of all work-flows to ensure stakeholders are caught up with all major developments  Monitor workflows and make timeline adjustments as needed  Implement and maintain development best practices including creating processes/documents  Demonstrated a proactive approach to identify risks to project success; developing effective action plans for resolution  Manage and update SharePoint portal content  Develop project scope and solutions  Interact with project stakeholders  Present solutions in written or oral reports  Prepare and deliver presentations using Power Point  Manage activities associated with the project and the success of that project  Assist with the coordination and management of certain aspects of the project under the supervision of the Sr. project manager  Develop project schedules and timeline  Develop and maintain project management and communication plan  Deliver quality systems solutions to business problems  Provide supervision; develop group goals and objectives  Develop and evaluate staffing plans  Utilize formal SDLC to coordinate system development activities  Provide project status reports  Develop systems phasing plan  Develop excel tools used to track project progress  Developed training orientation of new staff  Development of training programs to meet teams’ identified educational needs Show less



GATA Media Productions, LLC

• Tampa/St. Petersburg, Florida Area

• Project Manager

  • Jun 2008 - Jun 2016

  Project Manager of a graphic art, web design/development, marketing and IT solutions company serving the Tampa Bay area. Client Portfolio The Optical Shop, Inc. St. Petersburg, FL Southside Tabernacle Christian Academy Contracted to maintain and secure this clients network and provide support any IT related. Configured and installed an enterprise level Cisco wireless network to provide network level authetication to users wirelessly throughout the campus. Florida Spring Youth Football League (FSYFL) Creation of the league shield logo and other branding strategies. Tampa Bay Black Chamber of Commerce Rebranding along with the creation of a new logo, new website and a new marketing strategy. Anthony Cates for Mayor of St. Petersburg Contracted for marketing the campaign of Anthony Cates for Mayor of St. Petersburg Dialysis Patient Citizens World Kidney Day Sponsor Southside Tabernacle Christian School Improved Image Barber Club Xtreme Cutz Studio Creation of the company logo Broxton & Broxton Construction Inc. Contracted for marketing and re-branding i.e. creation of a new company logo, website and marketing strategy. Sigma Gamma Rho Footprints Award Foundation Official Sponsor for the past 4 years in a row for the Sigma Gamma Rho Footprints Awards Banquet honoring women of the community who have made a substantial lasting impact. Show less



SERC Reliability Corporation

• United States
• Utilities
• 1 - 100 Employee

• IT Project & Support

  • Nov 2014 - May 2016

   Reporting directly to the Director of IT ensuring the vision and goals that have been set forth are being not only met but exceeded with the highest level of integrity and excellence.  Project Leader for support  Provide support for incoming queries and issues related to computer systems, software, and hardware following up with users as required to ensure issues have been resolved.  Maintain helpdesk software and ensure that all ticketed requests are resolve in a thorough and timely manner.  Provide assistance with developing strategies, goals, and action plans for the department.  Perform software and hardware maintenance to ensure servers are performing optimally.  Maintain Active Directory and configuration management system listings.  Develop and deliver training for computer users on IT systems, software, policies and procedures.  Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other IT systems.  Configure, implement, test and provide ongoing maintenance of onsite and offsite data and IT systems backups.  Design, implement, and manage telecommunications equipment and services.  Plan, order, coordinate, and provide support to Members for the installation of new telecommunications equipment and services.  Assist in the creation of Requests for Proposal and contract procurement and review for IT systems and services.  Provide support and resolution for telecommunications issues.  Assist the IT Director in planning, coordinating, and implementing new telecommunications projects  Audit and manage telecommunications invoices and work with FRCC Accounting and telecommunications vendors to track and resolve billing disputes.  Coordinate and maintain service contracts, licenses, and maintenance agreements for IT and telecommunications services.  Recommend changes to processes, policies, and metrics to facilitate the improvement of department performance. Show less



AAA-The Auto Club Group

• United States
• Insurance
• 700 & Above Employee

• MDM Deployment Manager

  • Jun 2014 - Nov 2014

  Desktop support analyst initially in charge of a 1300 Andriod tablet deployment for the Southern Region of AAA Auto Club Group. Duties include imaging, configuring, keeping detailed records of deployment statuses and working closely with the project manager to ensure the goal and deadlines of the deployments were being met. Desktop support role supporting users, field managers, contractors and fleet for the Southern Region of the United States that are apart of the AAA Auto Club Group. Continuous travel to offices out of the area in the Southern Region for deployments and mass refresh projects from Miami, FL up to the AAA National Office in Heathrow, FL.. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Desktop Support/Field Migration Analyst

  • May 2014 - Jun 2014

  Contracted IT Desktop Support technician for T-mobile in charge of the deployment and migration from Windows XP to Windows 7 in 5 different Tampa Bay area locations. Contracted IT Desktop Support technician for T-mobile in charge of the deployment and migration from Windows XP to Windows 7 in 5 different Tampa Bay area locations.



Transamerica Financial Solutions

• Financial Services
• 1 - 100 Employee

• IT Desktop Support

  • Apr 2014 - May 2014

  Desktop support services through Randstad Technologies for Transamerica in St. Petersburg, FL. Desktop Support Skill Set Telephony Wiring & Data wiring Remedy Help Ticketing System Desktop support services through Randstad Technologies for Transamerica in St. Petersburg, FL. Desktop Support Skill Set Telephony Wiring & Data wiring Remedy Help Ticketing System



The Tampa Tribune

• Newspaper Publishing
• 100 - 200 Employee

• Desktop Support Analyst II

  • May 2013 - Mar 2014

  Computer | Peripheral | Network | Telephony Support -Providing ongoing on-site diagnosis/repair for identification and resolution of support to include account moves/adds/changes for various production and non-production systems, account password resets and computer and peripheral hardware/software/diagnosis/repair. Helpdesk Phone Support -Tier I and II helpdesk phone support for requests being reported to IT via phone- includes account moves/adds/changes for various systems, password resets and remote computer and peripheral hardware/software diagnosis/repair. Asset Deployment| Management -Imaging and deployment of workstations/laptops and associated software deployments, includes asset and software inventory management. Liaison between our IT and outside vendors and companies for coordinating repair of systems hardware and software under warranty. Escalation -Working directly with analyst/system administrators/telecom staff when necessary to escalate issues beyond the scope of my responsibility. Working along side these analyst to come up with solutions for moderate to complex issues. Documenting incidents/changes/assets/solutions within Service Desk. Show less



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• IT Specialist

  • Jun 2012 - May 2013

  IT Specialist for the Office Depot store located on U.S. 19 N. in St. Petersburg. Consulted customers on all technology related needs (computers, tablets ect.) IT Specialist for the Office Depot store located on U.S. 19 N. in St. Petersburg. Consulted customers on all technology related needs (computers, tablets ect.)



City of St. Petersburg

• United States
• Government Administration
• 700 & Above Employee

• Information Technology & Communications Intern

  • Feb 2011 - Jun 2012

  Student internship assigned to work with the applications and desktop support groups in the City of St. Petersburg’s Water Resources Department. Daily troubleshooting of software and VDI systems. Installation of VDI Thin Clients as well as supporting the VDI server environment. Transferred as a student intern to work with the Information Communication Services’ Desktop Support, Networking and IT Security Service Divisions to provide on-site, remote and telephone technical assistance to employees throughout the City of St. Petersburg. Show less



Data Age Business Systems Inc.

• United States
• Software Development
• 1 - 100 Employee

• IT Technical Support

  • 2012 - 2012

  Provided technical support via the internet remote for network, hardware and software related issues for users around the world. Duties also included working with the development team to resolve software issues with various operating systems and network configurations. Provided technical support via the internet remote for network, hardware and software related issues for users around the world. Duties also included working with the development team to resolve software issues with various operating systems and network configurations.



Pinellas County Schools

• Education Administration Programs
• 700 & Above Employee

• Desktop Support Analyst

  • Jun 2010 - Jan 2011

  Supervisor of specialized technical work while supporting and training users. Troubleshooting, maintaining, repairing and installation of IT related hardware and software. Supported servers running Windows Server 2003 and 250 desktops running Windows XP, Windows 7. Windows Migration Mac desktops and Macbook laptops. VDI Support Supported iPhone, iPad, Blackberry and Android devices. Troubleshooting Microsoft Exchange email and Active Directory. Responsible for the reconciliation of AV inventory and IT assets. Used Help Track ticketing system to prioritize and complete tasks. Show less



Starling Academy

• St. Petersburg, FL

• Technology Specialist

  • Sep 2007 - May 2010

  Maintenance of computer hardware, software and networking components. Windows XP Windows Server 2003 Printer Servers Maintenance of computer hardware, software and networking components. Windows XP Windows Server 2003 Printer Servers