Nathan Barter
Service Desk Analyst at Wiltshire Police- Claim this Profile
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Bio
Katja Pesonen
Nathan was a great colleague to work with and always made time to help others. His extensive knowledge of IT and software applications was impressive to see, and he consistently found solutions to tricky and complex issues using the wealth of knowledge he has. Keen to find solutions, he is driven to succeed in his role. It was a pleasure to work with Nathan and I would highly recommend him for any IT position. He also shows strong leadership skills along with great people skills, making him ideal for moving into management positions. Nathan provides exceptional service and support and I would have no hesitation in recommending him. I wish him all the best in future endeavours!
Adam Bull
2nd Line support for Novadata's Smartanalysis technical support team. Nathan has supported us a number of years and very knowledgeable on any technical issues that we may not be able to resolve ourselves
Katja Pesonen
Nathan was a great colleague to work with and always made time to help others. His extensive knowledge of IT and software applications was impressive to see, and he consistently found solutions to tricky and complex issues using the wealth of knowledge he has. Keen to find solutions, he is driven to succeed in his role. It was a pleasure to work with Nathan and I would highly recommend him for any IT position. He also shows strong leadership skills along with great people skills, making him ideal for moving into management positions. Nathan provides exceptional service and support and I would have no hesitation in recommending him. I wish him all the best in future endeavours!
Adam Bull
2nd Line support for Novadata's Smartanalysis technical support team. Nathan has supported us a number of years and very knowledgeable on any technical issues that we may not be able to resolve ourselves
Katja Pesonen
Nathan was a great colleague to work with and always made time to help others. His extensive knowledge of IT and software applications was impressive to see, and he consistently found solutions to tricky and complex issues using the wealth of knowledge he has. Keen to find solutions, he is driven to succeed in his role. It was a pleasure to work with Nathan and I would highly recommend him for any IT position. He also shows strong leadership skills along with great people skills, making him ideal for moving into management positions. Nathan provides exceptional service and support and I would have no hesitation in recommending him. I wish him all the best in future endeavours!
Adam Bull
2nd Line support for Novadata's Smartanalysis technical support team. Nathan has supported us a number of years and very knowledgeable on any technical issues that we may not be able to resolve ourselves
Katja Pesonen
Nathan was a great colleague to work with and always made time to help others. His extensive knowledge of IT and software applications was impressive to see, and he consistently found solutions to tricky and complex issues using the wealth of knowledge he has. Keen to find solutions, he is driven to succeed in his role. It was a pleasure to work with Nathan and I would highly recommend him for any IT position. He also shows strong leadership skills along with great people skills, making him ideal for moving into management positions. Nathan provides exceptional service and support and I would have no hesitation in recommending him. I wish him all the best in future endeavours!
Adam Bull
2nd Line support for Novadata's Smartanalysis technical support team. Nathan has supported us a number of years and very knowledgeable on any technical issues that we may not be able to resolve ourselves
Experience
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Wiltshire Police
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United Kingdom
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Law Enforcement
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200 - 300 Employee
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Service Desk Analyst
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Sep 2020 - Present
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Descartes Systems UK Ltd
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United Kingdom
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Technology, Information and Media
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1 - 100 Employee
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SmartCompliance 2nd Line Support
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Sep 2018 - Sep 2020
Worked my way up to a 2nd line support role dealing with escalations to our 3rd parties & our R&D team.Operating with our developers & assisting them with any troubleshooting that is required. Developed a training plan that allows our service desk to teach our customers about our products to a standard that they’re capable to teach others afterwards.
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Application Support Technician
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Feb 2017 - Sep 2018
Working in the SmartCompliance team with a wide range ofcustomers from small one-man band operators to house hold names. Started in the 1st line service desk role providing customers support via phone & our email ticketing system. During this period, I specialized in tachograph remote download hardware.
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Cardwave
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United Kingdom
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Production Assistant (Mastering)
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May 2016 - Nov 2016
Working as a Production Assistant (Senior), creating master copies for a wide range of customers making sure everything we produce is to the highest standard with our flash memory products. Working in a high-pressure environment completing orders to tight deadlines, delegating tasks to help achieve these deadlines. Covering as the Production Supervisor when they’re offsite which includes scheduling of orders, assigning processes to specific staff members to process orders effectively in the allocated period. Show less
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Sainsbury's
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United Kingdom
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Retail
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700 & Above Employee
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Code Controller
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Oct 2015 - May 2016
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Wiltshire Council
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United States
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Government Administration
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700 & Above Employee
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Desktop Support Technician (Contract)
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Oct 2014 - Jul 2015
Transfer of employment from Wiltshire Police to Wiltshire Council. Wiltshire Police IT team TUPE across to council. Same job role as before but supporting Council staff now also. Joined the XP Remediation project team to remove XP OS and deploy Windows 7 OS to Police users within a tight deadline set by the Home Office. Trained council staff on police systems & common faults to expect on Service Desk. Transfer of employment from Wiltshire Police to Wiltshire Council. Wiltshire Police IT team TUPE across to council. Same job role as before but supporting Council staff now also. Joined the XP Remediation project team to remove XP OS and deploy Windows 7 OS to Police users within a tight deadline set by the Home Office. Trained council staff on police systems & common faults to expect on Service Desk.
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Wiltshire Police
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United Kingdom
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Law Enforcement
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200 - 300 Employee
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IST Support Officer (Contract)
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Nov 2013 - Oct 2014
Working as a desktop support technician in a high pressure role handling service desk calls, Emails and providing in person support. Logging calls on SCSM & progress logs if I can’t assist. Upgrading PC’s hardware & software. Rebuilding PDA systems for officers. Working as a desktop support technician in a high pressure role handling service desk calls, Emails and providing in person support. Logging calls on SCSM & progress logs if I can’t assist. Upgrading PC’s hardware & software. Rebuilding PDA systems for officers.
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Blue Sky Computing Ltd
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United Kingdom
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IT Services and IT Consulting
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Workshop Technician
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Sep 2012 - Mar 2013
During my college IT course I was working in a small team repairing PC’s and laptops, data recovery, removing viruses, upgrading PC's and Laptop specifications and supporting a vast majority of businesses with any & all IT problems. During my college IT course I was working in a small team repairing PC’s and laptops, data recovery, removing viruses, upgrading PC's and Laptop specifications and supporting a vast majority of businesses with any & all IT problems.
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Education
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2011 - 2013
Wiltshire College - Chippenham
BTEC Level 3 National Diploma, Information Technology -
2010 - 2011
Wiltshire College - Lackham
BTEC - Level 2, Motorsports Engineering -
2006 - 2010
Devizes Senior School
GCSE's
Community
