Nazreen Laffir
Salesforce Administrator at Natural Resources Defense Council (NRDC)- Claim this Profile
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Topline Score
Bio
Samantha Powell
Nazreen is one of the most conscientious, pleasant, talented people I have had the pleasure to work with. She was always willing to take on a new challenge, learn new things, and get the job done - not only on time, but impeccably. No matter what the day brought, she always had a positive, can-do attitude that lifted the whole team up. I truly miss working with her.
Jacob Worrell
Nazreen is one of the most reliable and conscientious team members I've ever had the pleasure of working with. She is thorough, crossing every T and dotting every I, exactly what you look for in a database expert. In addition, Nazreen has an amazingly positive attitude that she brings with her into the office. Her ability to keep, not only cool under intense pressure, but seemingly bright and cheery is, frankly, otherworldly; her team members would always look to her as a pick-me-up. She's a great addition to any office or team. I miss working with her.
Samantha Powell
Nazreen is one of the most conscientious, pleasant, talented people I have had the pleasure to work with. She was always willing to take on a new challenge, learn new things, and get the job done - not only on time, but impeccably. No matter what the day brought, she always had a positive, can-do attitude that lifted the whole team up. I truly miss working with her.
Jacob Worrell
Nazreen is one of the most reliable and conscientious team members I've ever had the pleasure of working with. She is thorough, crossing every T and dotting every I, exactly what you look for in a database expert. In addition, Nazreen has an amazingly positive attitude that she brings with her into the office. Her ability to keep, not only cool under intense pressure, but seemingly bright and cheery is, frankly, otherworldly; her team members would always look to her as a pick-me-up. She's a great addition to any office or team. I miss working with her.
Samantha Powell
Nazreen is one of the most conscientious, pleasant, talented people I have had the pleasure to work with. She was always willing to take on a new challenge, learn new things, and get the job done - not only on time, but impeccably. No matter what the day brought, she always had a positive, can-do attitude that lifted the whole team up. I truly miss working with her.
Jacob Worrell
Nazreen is one of the most reliable and conscientious team members I've ever had the pleasure of working with. She is thorough, crossing every T and dotting every I, exactly what you look for in a database expert. In addition, Nazreen has an amazingly positive attitude that she brings with her into the office. Her ability to keep, not only cool under intense pressure, but seemingly bright and cheery is, frankly, otherworldly; her team members would always look to her as a pick-me-up. She's a great addition to any office or team. I miss working with her.
Samantha Powell
Nazreen is one of the most conscientious, pleasant, talented people I have had the pleasure to work with. She was always willing to take on a new challenge, learn new things, and get the job done - not only on time, but impeccably. No matter what the day brought, she always had a positive, can-do attitude that lifted the whole team up. I truly miss working with her.
Jacob Worrell
Nazreen is one of the most reliable and conscientious team members I've ever had the pleasure of working with. She is thorough, crossing every T and dotting every I, exactly what you look for in a database expert. In addition, Nazreen has an amazingly positive attitude that she brings with her into the office. Her ability to keep, not only cool under intense pressure, but seemingly bright and cheery is, frankly, otherworldly; her team members would always look to her as a pick-me-up. She's a great addition to any office or team. I miss working with her.
Credentials
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Salesforce Certified Nonprofit Cloud Consultant
SalesforceJun, 2022- Nov, 2024 -
Automation Pro II Certification
WorkatoJun, 2021- Nov, 2024 -
Automation Pro I Certification
WorkatoApr, 2021- Nov, 2024 -
Certified Platform App Builder
SalesforceNov, 2018- Nov, 2024 -
Salesforce Certified Administrator
-Sep, 2014- Nov, 2024
Experience
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Natural Resources Defense Council (NRDC)
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United States
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Public Policy
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700 & Above Employee
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Salesforce Administrator
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Jun 2017 - Present
• Experience working with a large date volume (LDV) instance with more than 5+ million Accounts, 5+ million Contacts and 14+ million Opportunities • Import donations from 12 fundraising channels using DemandTools, NPSP Data Import, DataLoader and Dataloader.io to ensure that Development staff can access all giving data in Salesforce. • Set up Salesforce Cases to provide internal user support; users have logged over 3k cases which have a wide range of complexity and feature requests. • Quality Assurance - test all new automation in sandboxes and production before rolling it out to users. Also provide guidance for UAT so, users understand the requirements and what/how to test each case. • Migrated existing Declarative Lookup Roll-up Summaries to Customizable Roll-ups to ensure more reliable and accurate calculations with a large data volume instance. • Monitor and maintain data quality; identify new areas that may require data clean-up or process automation. • Salesforce Administration – Manage users (~150), profiles, permission sets and licenses for installed apps (Apsona Multi-Step Reporting, Apsona Batch Gift Entry) • Create fields, page layouts and apps to improve user experience and address new/existing business needs • Researched and recommended backup tool for data protection and backup; also responsible for downloading and storing the Salesforce weekly data export as an additional data recovery measure. • Compose documentation for Admin and User related processes using Salesforce Knowledge • Post Release Notes at the end of each two-week sprint to share new features and any improvements with our users.
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Iraq and Afghanistan Veterans of America (IAVA)
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United States
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Non-profit Organizations
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200 - 300 Employee
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Salesforce Administrator
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Nov 2013 - Jun 2017
• Salesforce Administration – manage users, profiles, licenses for apps (ExactTarget, Conga Composer, FormAssembly, etc.), data security, email templates, workflow/validation rules, objects, and fields • Triaged, prioritized, and completed 626 Salesforce support requests from a staff of 40+ individuals • Manage FormAssembly requests – create, connect, and test surveys/applications for all types of initiatives • Complete data migrations using DemandTools – import new records (contacts, donations) into Salesforce after reviewing for duplicates • Quality Assurance tasks include testing the following: Salesforce upgrades in the sandbox, updates for all apps, new functionality in our communities’ site, any new web pages/forms, and any new process prior to and after deployment • Responsible for data health/integrity and maintenance; reduced the number of duplicate contact records from 660 to fewer than 200 • Develop and build Salesforce reports and dashboards to provide analytics for organization and program data • Create Conga Composer buttons for documents that employees are repeatedly creating to increase their efficiency • Provide 1:1 and group Salesforce training as requested • Create WordPress webpages for fundraising events, giveaways and FormAssembly forms • Worked with internal and third parties on the following projects: The Wait We Carry, http://www.thewaitwecarry.org/, NewGIBill.org, http://www.newgibill.org/ and The Commander-in-Chief Forum, https://iava.org/cicforum/ and other projects as needed • Assist in the creation and enforcement of organization-wide protocols for proper use of the database • Create SOPs for all routine Administrator tasks and any new processes
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MicroEdge
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New York, NY
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Data Integrity Administrator
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Oct 2006 - Jun 2013
• Support the Finance, Sales and Technical Support departments with various requests for clients and records in Salesforce • Manage facilities; this includes reviewing leases, meeting with vendors, exploring options to reduce costs and overall, ensuring the office is running seamlessly • Analyze client and product reports for data discrepancies and investigate errors across internal systems • Compose client cover letters and process documents including step by step procedures for internal procedures • Review and approve vendor invoices; responsible for client and vendor records and filing system • Inventory control for all product materials (manuals, cds) • Negotiate discounts with vendors
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Fletcher Asset Management
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Investment Management
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1 - 100 Employee
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Receptionist (Temporary Position)
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Feb 2006 - Oct 2006
Managed front office functions seamlessly: routed all calls to appropriate departments; maintained appearance of the reception area; demonstrated professionalism and hospitality to clients and visitors Managed front office functions seamlessly: routed all calls to appropriate departments; maintained appearance of the reception area; demonstrated professionalism and hospitality to clients and visitors
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American Provider Network
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Brooklyn, NY
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Office Assistant
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Nov 1997 - May 2001
Performed general clerical support duties which included the following: formed applications for providers and processed applicant's information upon receipt; entered applicant’s data into worksheets; prepared catalogs with provider information for members in the network. Performed general clerical support duties which included the following: formed applications for providers and processed applicant's information upon receipt; entered applicant’s data into worksheets; prepared catalogs with provider information for members in the network.
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NYU Langone Hospital—Brooklyn
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United States
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Hospitals and Health Care
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700 & Above Employee
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Summer Intern
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Jun 2000 - Aug 2000
Assisted the Cardiology Unit with the following: refilled medical supplies and materials for patient care; obtained medicine and meals from the appropriate departments; filed patient charts along with medical reports and test results; visited patients to ensure that their needs were met and transported patients when discharged Assisted the Cardiology Unit with the following: refilled medical supplies and materials for patient care; obtained medicine and meals from the appropriate departments; filed patient charts along with medical reports and test results; visited patients to ensure that their needs were met and transported patients when discharged
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Education
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2001 - 2005
Pace University
Bachelor of Arts (B.A.), English Language and Literature
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