Experience

Livi France

• France
• Hospitals and Health Care
• 100 - 200 Employee

• Operations

  • Oct 2020 - Present



IFF Research

• United Kingdom
• Market Research
• 200 - 300 Employee

• Telephone Interviewer

  • Oct 2019 - Present



QUADRANGLE RESEARCH GROUP LIMITED

• United Kingdom
• Market Research
• 1 - 100 Employee

• Call Center Representative

  • May 2019 - Oct 2019

  • Making sure that methods of data collection are effectively and accurate • Knowledge of consumer behaviour and why they buy certain brands. • Experience of quantitative and qualitative research • Ability to work in a structured and organised manner. • Confident telephone manner skills when carrying out research • Excellent probing skills • Making sure that methods of data collection are effectively and accurate • Knowledge of consumer behaviour and why they buy certain brands. • Experience of quantitative and qualitative research • Ability to work in a structured and organised manner. • Confident telephone manner skills when carrying out research • Excellent probing skills



LEARNING ON SCREEN - THE BRITISH UNIVERSITIES AND COLLEGES FILM AND VIDEO COUNCIL

• Education Management

• Archives Assistant

  • Sep 2019 - Sep 2019

  • Carried out packaging and storage of archival material to best professional practices • Sorted, numbers and catalogue magazines, books and films • Inputted data to recognised standards. • Undertook on any other duties as requested by the Archivist. • Managed time efficiently • Carried out packaging and storage of archival material to best professional practices • Sorted, numbers and catalogue magazines, books and films • Inputted data to recognised standards. • Undertook on any other duties as requested by the Archivist. • Managed time efficiently



Amazon

• United States
• Software Development
• 700 & Above Employee

• Sortation Associate

  • Oct 2017 - May 2018

  • Excellent picker and packer, with keen eye for detail • Experienced using handsets for locating goods • Strong spatial awareness • Clear understanding and appreciation of health and safety procedures • Collating and processing initial order sheets for incoming and outgoing goods • Completing tasks within allotted time frames • Excellent picker and packer, with keen eye for detail • Experienced using handsets for locating goods • Strong spatial awareness • Clear understanding and appreciation of health and safety procedures • Collating and processing initial order sheets for incoming and outgoing goods • Completing tasks within allotted time frames



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• General Assistant

  • Jan 2017 - Sep 2017

  • Providing a high level of customer service to maintain the company’s reputation • General stock replenishment as at when and where required • Dealing with customers enquiries and seizing every opportunity to promote products in store • Working part of a team to maintain high level of productivity and efficiency. • Using merchandising techniques such as visual displays amongst others to increase customer footfall and in turn potentially increasing revenue. • Providing a high level of customer service to maintain the company’s reputation • General stock replenishment as at when and where required • Dealing with customers enquiries and seizing every opportunity to promote products in store • Working part of a team to maintain high level of productivity and efficiency. • Using merchandising techniques such as visual displays amongst others to increase customer footfall and in turn potentially increasing revenue.



Primark

• Ireland
• Retail
• 700 & Above Employee

• Customer Service Desk

  • Aug 2016 - Jan 2017

  • Providing information to customers to help them select the best products • Keeping up-to-date with all current promotions within the store • Identifying customers who need assistance on the shop floor • Making sure the store is clean, tidy and safe • Working as part of a team and assisting colleagues when necessary • Greet customers and ascertain what each customer wants or needs, without being overbearing • Customer queries and problems • Dealing with refunds and exchanges. including, TAX refunds. Show less



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Advisor

  • Nov 2015 - Jul 2016

  • Dealing with in store and telephone customer inquiries such as refunds, damaged goods, stock management and unwanted items • Explaining the store policy and procedures to customers to resolve a customer complaint • Listening to customer complaints and reporting to unresolved complaints to store manager • Interacting with customers to help them locate any products and dealing with any inquiries they may have to provide the best level of customer service • Trained on various departments such as customer service desk, checkouts, cashing up tills, handling stock and receive delivery in the warehouse Show less



Macmillan Cancer Support

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Administrator

  • Aug 2014 - Aug 2014

  • Two week placement at Macmillan offices working as part of the Mobile Information and Support Service team, completing a variety of tasks such as administrative tasks and managing my own data entry project. • This role enabled me to enhance my organizational skills as well my interpersonal skills, through liaising with various stakeholders including my team, colleagues from other teams and members of the public. • Two week placement at Macmillan offices working as part of the Mobile Information and Support Service team, completing a variety of tasks such as administrative tasks and managing my own data entry project. • This role enabled me to enhance my organizational skills as well my interpersonal skills, through liaising with various stakeholders including my team, colleagues from other teams and members of the public.